Berrylook review. Berrylook is your typical Chinese cross border online fashion store. It was founded around 2017 and is owned by OrderPlus International Limited. Other eCommerce sites associated with Orderplus International Ltd includes Yunione, Calladream, and Popreal.
Yunione provides men and women fashion wear, Popreal focuses on kids’ wear, while Calladream is a jewellery store.
Berrylook as a fashion store gets its products from top brands in China. It holds thousands of products in different styles. Berrylook is exclusively an online store, which means that it does not operate physical retail outlets.
Berrylook is the global online store that delivers the latest fashion apparel for you. That’ll put Berrylook among the many online fashion stores out there.
Top 5 Most Popular Fashion Stores Online:
- Amazon.com (Most Popular & Legitimate)
- Rotita.com (Beautiful Dresses)
- Modlily.com
- Cupshe.com
- Bellelily.com
The big question is whether buying from Berrylook is worth it. For example, does the store really have the “latest in fashion”? If yes, what about its quality? Also, since no one will want to look good to cost an arm, what about pricing; doe the store offers competitive prices?
Also, does Berrylook offer top services that we’ll expect of an ideal online store (such as easy ordering, fast delivery, easy returns, effective customer support service, etc)? In the first place, is Berrylook legit, or is it just another scam store that will disappear with your money?
Yes, Berrylook is legit. It is not a scam because they will never steal your money or not ship your ordered items. However, there are lots of complaints and negative feedback about Berrylook which you can check out below.
This Berrylook review will examine Berrylook in order to provide the information that will help you answer these questions and more.
Berrylook review at a glance
- Website: berrylook.com
- A China-based online fashion store founded around 2017
- Focuses on women wear and provides dresses, tops, bottom, swimwear, accessories, and more
- Ships merchandise worldwide
- Free shipping is offered for orders above $69
- Returns are accepted if made within 30 days of the delivery date
- Customer support service is available (via an online ticketing system)
Is Berrylook legit?
Now to that question! Because no one will want to lose his/ her hard-earned money, before using any online platform, he/ she will want to determine whether the platform is legit. If you’ve seen our other reviews, you’ll know that we do not go with the emotions in answering the “legit question”. Rather we look at a set of parameters.
Our first check of a legit online fashion store is usually legality. This is because online stores that are powered by 100% legal companies are less likely to be scams.
In this regard, Berrylook does not say anything about it, but it is owned by OrderPlus International Limited, which was incorporated as a Private Limited Company in 2016. Suffice it to say that the scam stores do not bother with legal recognition via company incorporation.
Our other check of a legit online fashion store is usually industry-wide recognition. This is because a platform that the recognition of industry followers and leaders is less likely to be a scam. In this regard, Berrylook also does not come out well.
Because of the numerous problems plaguing the company, it is largely labelled a scam by many industry leaders and followers alike.
The ultimate check of a legit online fashion store is fitness for purpose. This means that if customers place orders, the legit store will fulfil the orders with real and functional products. In this regard, Berrylook also does not come out good at all.
On the first part, though some customers report never getting their orders, orders are largely delivered. As we saw from the customers’ reviews, the problem is not getting delivered real products, but the functionality of the delivered products. Customers often get items that “they can wear” or that “they’ll feel embarrassed to even give away”.
It is powered by a 100% legal company, Berrylook comes out as a legit online store. However, given the horror stories about Berrylook, some will want to stone us for “endorsing” Berrylook. Please stay in your hands. Saying Berrylook is a “legit” online store is no endorsement.
Recognizing the numerous issues with the Berrylook as outlined in the complaint section. It is safe to say that Berrylook while a legit company (by definition) is one that is fraught with many problems (problems that can make you lose money).
Is Berrylook safe?
Berrylook is safe. Another question that you should answer before using any online platform is the “safe question”. If an online platform is not safe, sensitive information that customers share with it (such as personal information and credit card information) will leak out to unauthorized third parties (think cyber fraudsters).
In this regard, there are no doubt that Berrylook is safe. As it answers in an FAQ article “we use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server”. In this regard, Berrylook uses the SSL (Secure Sockets Layer) technology.
This is actually the industry standard for protecting data being transferred on the internet. SSL creates a private channel between the buyer and seller (that is, the buyer’s device to the seller’s servers). Every data transferred in the private channel is private. Also, SSL uses high-level (bank-grade) encryption, so there’s no chance of the data being read by unauthorized hackers.
That said; if you decide to shop in Berrylook, the safety of your personal information or credit card details should be the least of your worries. Berrylook is a safe online store.
If you are not satisfied with Berrylook, you may try out Rotita
Products
The ideal online fashion store should have a range of products. This is so that customers can shop their related products in one place. Buying from one place affords customers convenience; there is also the added advantage of cost savings from large order discounts and from paying to ship one order from one store instead of paying to ship multiple orders from multiple stores.
In this regard, Berrylook focuses on women clothing, and it offers the full gamut from clothing to footwear, and to accessories. When shopping in Berrylook, the product categories you’ll find and the items you’ll find in each category are as follows:
- Dresses – Maxi Dresses, Shift Dresses, Skater Dresses, Bodycon Dresses
- Tops – T-Shirts, Long Sleeve and Short Sleeve T-Shirts, Blouses, Cardigans, Pullover
- Shoes – Flats & Loafers, Boots, Sneakers, Pumps, Sandals
- Outerwear – Coat, Hoodies & Sweatshirts, Trench Coats, Waistcoats, Jackets, Blazers
- Knitwear – Knitted Dresses, Knitted Tops, Knitted Coats
- Bottoms – Pant, Skirts, Jumpsuits, Suits & Co-ords
- Swimwear – Bikinis, One-Pieces, Swimming Pants, Kimonos, etc
- Accessories – Jewelry, Bags, Scarves, Underwear
- Men – Shirts, T-Shirts & Vests, Outerwear, Knitwear, Pants, Accessories
You’ll find from the product categories above that while Berrylook is definitely a women’s fashion wear brand, it also holds a host of men’s wear and men’s fashion accessories.
Pricing and Related Policies
Pricing
It’s not news that money is hard to come in. Thus, no one will want to overpay for any item. Therefore, the ideal online fashion store will feature competitive pricing.
Berrylook aces it in this regard. In fact, if there is anything that goes for Berrylook, it’s the store floored prices. For example, at the time of writing this review, the bulk of the dresses listed were under $20; Tops were priced even lower; while the bulk of the shoes were around $30. That said; if low pricing is an important driver when shopping, Berrylook will be a place to look.
Promotions
Promotions allow customers to get items for significantly less than the items’ going prices. Thus, customers are drawn to stores that run a lot of promotions. Berrylook also does well in this regard. You’ll find a host of promotions which gives you something off prices.
At the time of writing this review, there was a new customer bonus which will give you 5% off your first order. There was also a “Thanksgiving offer” that promised up to 65% off orders. However, promotions are usually time specific. Thus, at any point in time, you’ll have to check the site to know what promo is being offered.
Payment Methods
You don’t need a headache to spend your money. Thus, you’ll need to find a range of convenient payment methods when placing an order. Thankfully, Berrylook ticks this box. Berrylook accepts payment via credit cards; Visa, Mastercard, and other popular cards are accepted. In some locations, COD (cash on delivery) payments are accepted. That is, you can pay when the order is delivered to you.
Interestingly, in the Berrylook website, there are several currencies available; which means that many customers will not have to worry about currency conversion when making purchases.
Shipping
A review of an online store is not complete without a shipping section. This is because unlike shopping in a brick and mortar store, purchases made in an online store will have to be shipped to you at a later time. Thus, important shipping considerations include shipping destinations, delivery times, and shipping costs.
Shipping Destinations
If an online store does not ship to your location, it will be unnecessarily difficult to receive delivery of your orders. In terms of shipping destinations, worldwide facing stores are attractive; because no matter where customers are residents, they’ll be more likely to have their locations served.
Berrylook does relatively well in this regard because it ships directly to most countries around the globe.
Delivery Times
After placing orders in an online store, shoppers will not want to wait forever for their orders. Thus, the ideal online store should feature fast delivery.
Delivery times are determined by order processing time and order shipping time. The former is how much time passes from when the order is placed to when it is dispatched for shipping, while the latter is how much time passes from when the order ships to when it gets to the shipping address.
That said; delivery time in Berrylook definitely does not rank well. Order processing time usually takes 5 – 7 business days; while the order shipment time depends on the shipping option selected and the shipping address) country the order is shipping to).
Berrylook offers two shipping options – Super Saver Shipping, and Expedited Shipping. Super Saver takes 5 – 12 days when shipping to the locations served in North America, Oceania, Europe, and Africa; it takes 7 – 12 days when shipping to locations served in Asia, and it takes 7 – 15 days when shipping to locations served in South America.
Expedited Shipping takes 2 – 5 days when shipping to locations in North and South America, Europe, Africa, and Oceania; and it takes 3 – 7 days when shipping to locations in Asia.
Shipping Costs
Shipping costs add to purchase price in determining the total cost of any online acquisition. Thus, where shipping costs are too high, even items that are acceptably priced can be passed over for being too expensive to acquire. Thus, the ideal online store should feature shipping costs that are as low as possible.
Shipping costs in Berrylook varies depending on where the order is shipping to. When making a purchase, you’ll find applicable shipping costs during the checkout. However, you’ll often find free shipping promotions being offered. For example, at the time of writing this review, Berrylook was offering free shipping for orders over $69.
We not only liked that free shipping was offered, but also that the minimum order requirement to get the free shipping was only $69. We often find stores offering free shipping requiring customers to have orders worth three figures to qualify.
Returns
Persons averse to online purchases will mention that there are risks stemming from not being able to physically assess the item before buying it. The fear is that the item may not be 100% satisfactory when received. This is a valid concern. Because of this concern, online shoppers lookout for stores with return policies.
That is; stores that will allow customers to return items that they are not totally satisfied with and get a replacement item or a refund. Thankfully, Berrylook allows returns
Eligible Items
First, it should be said that not all items are eligible for returns. However, you’ll want the return restrictions to be limited so that you’ll not receive items that you do not like but cannot return.
In Berrylook, the following items are ineligible for returns:
- All clearance items
- Items with the “Specials” tag
- Swimwear
This is no different from what you’ll find in many online stores. Swimwears are generally ineligible for returns for health/ hygiene reasons. However, there are some stores that will accept swimwear if the hygiene seal is unbroken.
Where an item is eligible for returns, for it to be accepted by Berrylook when returned, it must be not be used or damaged, and it must be returned in its original packaging.
Return Window
While returns are possible in Berrylook, you don’t have forever to send the unwanted item back to the store. Like every other fashion store out there, Berrylook will only accept an unwanted order that gets back to it within a set time frame. You’ll want an extended timeframe so that your return package will not get back late and be rejected.
Thankfully, Berrylook does well in this regard, as it allows a return window of 30 days from the delivery date. That is, if you are unsatisfied with your order, the item must be returned to Berrylook within 30 days after it has been received.
30 days is like the industry-standard return window as that is what many other stores allow. Thus, you shouldn’t be pressed with time if you have to return a Berrylook order.
Return Process
When you have an item that you are not totally satisfied with, the last thing you’ll want is a frustrating return process. So the ideal online store should offer stress-free returns.
In this regard, if you must return a Berrylook order, you’ll have to first contact the company for authorization. Know that you’ll have to attach pictures of the issue. If the return is approved, you’ll receive returns instructions. You can then proceed to package the item appropriately, and ship it back to Berrylook.
Berrylook requires a tracking no for the returning parcel, so you’ll have to use a shipping option with tracking.
Cost of Return
When you have an unwanted item, you’ll not want to be forced to hold on to it because of high cost of returning it. So the ideal online store should feature return costs that are as low as possible.
The lowest cost will be $0.00. (that is, free returns). Unfortunately, while Berrylook does not charge such return costs as “restocking fees”, it does not cover return shipping costs. Thus, it does not offer free returns. Customers will have to bear the cost of shipping any unwanted item back to the company’s facility.
Unfortunately, with Berrylook located in China, return costs can easily be very high for many customers at the other end of the world from Berrylook.
Returns Processing and Refunds
After sending back an unwanted item, you’ll want to receive your refund as fast as possible. So the ideal online store should feature fast processing of returns and issuing of refunds.
In this regard, Berrylook only promises that returns will be processed swiftly when received by them. While not putting a timeframe on how long it’ll take it to process returns, it does say that after processing the returned item, the refunds will be issued immediately, and you should receive the funds in 7 – 15 business days later.
Customer Support Service
Customers will always have needs to contact the Support Service of a company. Some customers will have questions that must be answered for their commitment to being gained. Also, no matter how well a company operates, there’ll be customers that’ll have issues that must be solved for their loyalty to be gained.
Thus, the ideal online store should have an effective customer support service for answering the questions and resolving the issues that its customers will have.
In this regard, Berrylook like almost every online platform starts with the self-help resource of an FAQ page. Its FAQ page holds short answers to many of the questions that customers have asked in the past. However, we found Berrylook’s FAQ page to be limited. It only answered questions relating to Shopping and Payment.
Where you need to reach out to a support rep, Berrylook offers an email service. Describing its “contact support”, Berrylook actually says that it values all its customers such that its “professional support service team is always there to help”. The “email service” is actually an online ticketing service. You’ll find the online contact form, in the “Contact Us” in the “Customer Service” section of the website.
Complaints
An important part of our reviews is real customers’ complaints. This is because what the real customers have to say about any company says much about how healthy the company is. For this section, we checked the top independent customers’ reviews platforms, specifically www.trustpilot.com and www.sitejabber.com.
Unfortunately, Berrylook is not rated highly on these platforms. For example, in Trustpilot, Berrylook is rated by 4,395 customers, and it has a poor rating of 1.4 out of 5. In Sitejabber, it is rated by relatively fewer customers (only 897), but it equally has a poor rating of 1.6 out of 5.
The poor rating is caused by a sea of complaints, which we compress as follows: late delivery, poor quality, difficulty with returns and refund, and poor customer support service.
Late Delivery
One complaint that always reared its head is “late delivery”. As mentioned earlier Berrylook advertises a delivery time that is about 12 – 22 business days (5 – 7 days for order processing and 7 – 15 days for Super Saver shipping). While this is already relatively long, the customers’ reviews show that delivery times of Berrylook easily take longer. Specific examples of the reviews are:
- Shelley S in Sitejabber says “I so wished [I read] the reviews before ordering. [I] placed an order [of] over 100 Canadian [dollars]. Items took forever to arrive… 8 weeks, and we’re so disappointed
- B Treacy in Trustpilot says “… I ordered some blouses, and it took about 6 weeks for them to arrive (on a slow boat from China?)…”
It should be said that items ship all the way from China. Maybe it should be added that Berrylook has not done much about improving on its delivery times, so late delivery continues to plague the company. That said; if you must order from Berrylook, you should not be surprised if it comes way later than expected.
Poor Quality
When making any purchase whether online or in the brick and mortar stores, you’ll want top-quality products. However, the customers’ reviews are covered with horror stories about the quality of Berrylook’s items. Some specific reviews are as follows:
- Sarah P in Sitejabber says “Terrible quality, flimsy and cheaply made. Unfortunately, I did not look at the reviews before I ordered. My emails were not answered, and now I am stuck with 3 pieces of clothing that I am too embarrassed to even give away”
- Claire N in Sitejabber says “I am beyond furious with Berrylook. The clothes are flimsy and of terrible quality. In contacting them I have been sent to over 7 people, and when I’ve sent the clothes back (at a cost of 50AUD) they were returned with the reason being they had been refused by Berrylook...”
- Shehani S in Sitejabber says “All items are just cheap material and look totally different from their pictures, and the sizes are not accurate too…”
- Kari in Trustpilot says “Takes 4+ weeks to get your items and they are cheap. Made in China cheap. Pictures are deceiving…”
There’s no doubt that after waiting too long to receive an order, it’ll be very disappointing to say the least if it finally arrives and what you see in the box is overwhelmingly poor quality. The volume and frequency of this kind of report show that poor quality is a real problem that plagues Berrylook.
Just too many times, customers get items that are totally different from what was pictured, other times the material is too poor, and many times the sizing is all wrong (very small even when a bigger than normally worn size is ordered).
In our opinion, the pricing of Berrylook is tantalizing low that the “you get what you pay for” saying kept ringing when we saw all the horror stories about poor quality.
Difficulty with Returns and Refunds
Another complaint that was almost generic had to do with returning items and getting a refund of payment (or more appropriately, the difficulty with returning Berrylook’s item and being refunded).
- Jane H in Sitejabber says “…Items were returned and a refund requested. Never heard anything for 2 1/2 months. Could not contact. Had to finally file a claim”
- Bonnie in Sitejabber says “Horrible Returns” the review continued “They don’t respond to return requests. You have to email for authorization and you never get a response…”
- Terri C in Sitejabber says “I ordered tops. Poor quality and sizing; no return address. I emailed them and got ‘give to friends and family as it will cost too much to return. I stupidly got the returns address off them; cost £17.80 to send, track and signed for in May. End of September, the parcel came back to me. The post office says they refused to pick it up in China… PayPal said I was out of the 180 days to complain. £70 wasted…”
- Shehani S in Sitejabber continued “…I needed to return due to this size matter, and they say due to expensive shipping charges even though I pay for return they can give me two options. One I can keep the item and be compensated 12AUD for buying the appropriate size again; or Two, they offer a 15AUD coupon for the next purchase. I mean what kind of business is this! Never buy again. Totally disappointed”
- B Treacy in Trustpilot continued “…although it’s expensive to return the items to China, I worked the numbers and decided that returning them would be better than getting no refund at all. It’s been months since I returned them, and have still not received any money back. Worst online experience ever…”
From the reviews, it can be seen that this “difficulty with returns and refund” problem takes many forms. The first is that getting Return Approval is difficult.
You simply cannot return an item to Berrylook without first contacting them and obtaining approval (which will carry return instructions and the return address). This is standard practice; except that getting approval from Berrylook is not as easy as customers will like.
As the reviews show, many times, Berrylook just flatly do not respond when contacted with a return request. Other times, they ask for photos over and over again even when these have been provided. Many customers opine that Berrylook’s repeated demands are just a tactic to wear out the customer.
Then when Berrylook does find that a customer’s claim is valid, it simply does not approve of the returns, but still tries to dissuade the customer. As the reviews show, many times Berrylook tell customers that “the cost of return shipping is too high” and that they should rather keep the unwanted item in exchange for a discount coupon.
Another issue with returns is that the cost of returns are borne by customers, and because Berrylook’s return address is in China, return shipping cost can actually be very high. Another form of the “return and refund” problem is that sometimes after getting a return approval and sending back the item, the package returns undelivered because Berrylook does not accept it.
In such a situation, the customer not only does not get refunded the initial payment but also loses the high shipping cost incurred.
Yet another form of the “returns and refund” problem is that Berrylook receives the return package, acknowledge receipt of it, but the refunds take forever to be received or are not received at all. It’s telling that Berrylook does not state how long it takes it to process “returns”. As mentioned earlier, it only says that it’ll take 7 – 15 business days after processing the returned item for the refunds to be received.
It should be said that difficulty with returns and refunds almost always explode with poor quality issues. This is because even when a store is plagued with poor quality if customers have no issues with returning items and getting refunded, they’ll not have any issues with the company.
But where a customer gets a flimsy product, and tries to but is unable to return it or get refunded, then the retailer will almost always be branded a “scam”. Thus, you’ll find that many customers, reviewers, and bloggers throw the “scam” label at Berrylook.
Poor Customer Support Service
Another problem that jumps at you when you look at the customers’ reviews of Berrylook is poor customer support service. As can be gleaned from the reviews, the problem includes simple Customer Support failures such as not responding to support submissions.
Then there’s also the problem of support reps trying to wear out customers via repeated demands, or doing everything to talk the customer out of return instead of actually helping.
Conclusion
Berrylook is a legitimate online store because it has been in existence for over 10 years and also ships items to buyers without a problem.
Berrylook is one of the numerous online fashion stores out there. It focuses on women’s wear providing dresses, tops, bottoms, swimwear and more; but there’s also a men’s wear collection. Berrylook features low and affordable pricing, and it ships worldwide. When browsing its collections, you’ll find very beautiful and gorgeous pieces.
However, it will seem that that is where the good news ends. Customers’ reviews suggest that when orders are placed, they almost always arrive late.
Also, poor quality reviews are overwhelming. Thus, when the beautiful and gorgeous piece that you saw on the website and order finally arrives, you may find that it is a flimsy quality poorly made item that is totally different from what was pictured. At best, Berrylook is a classic example of “you get what you pay for”.
Also, though Berrylook advertises a 30 days return policy; to return a Berrylook item, you’ll need to obtain a return authorization, and this does not come easy.
And even when you do get the return approval, you’ll have to pay return shipping to China which is relatively expensive; and even after returning the item, getting the actual refunds also does not come easy (that is if you do get it).
With that Berrylook is really not one of the online fashion stores that we’ll recommend. The chances are too high that when you order, you’ll get an item of overwhelmingly poor quality, and getting refunded will be nigh impossible.
However, their low prices are a draw. So if you have a lucky hat, you can take the risk and buy from them; and you just may get yourself the steal of the century – a low priced high-quality fashion piece.
Pros
- Offers a good range of fashion products
- Features low pricing
- Offers good price slashing promotions
- Ships worldwide
- Free shipping is offered (for orders over $69)
- Allows returns with a 30 day (from delivery date) return window
Cons
- Delivery is usually not fast
- Too many complaints of poor quality
- Nigh on impossible to get refunded
- Telephone support is not available
- Too many complaints of customer support being largely unhelpful
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i ordered items in April to be shipped to the US and they have not yet arrived. However my money has been moved from the account.