RoseGal is an online fashion store that was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. RoseGal is a legitimate fashion store. It is not a scam because they will never steal your money. And you will get your ordered item without a problem. This RoseGal review will show you the reasons why we said that RoseGal is legitimate.
Does RoseGal offer quality material?
They love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, RoseGal sees the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy life-scapes.
By seamlessly offering both styles of clothing, shoes and accessories, they aim not only to capture the imagination but also the hearts of their customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, RoseGal goal is simple: to share their love for the best fashion with each and every one of you.
Is RoseGal legit or scam?
RoseGal is legit, and not a scam. Based on our findings, while writing this RoseGal review, RoseGal is a legitimate online fashion website highly used by people all over the globe. Not just that, there are lots of good feedback about RoseGal which made us conclude that RoseGal is not just a legit site but one of the best places to shop for your favourite dresses. However, there are few complaints about RoseGal. This is mainly about the wrong sizes of dress shipped to them. On further investigation, we found out that it was a result of negligence from the part of the buyers who fell to utilize the “RoseGal Choose Your Size” feature before placing their orders. Other complaints are a delay in shipping. RoseGal has different shipping methods which also have different ways of shipping. You may experience a delay in shipping if you do not choose your suitable shipping method. Some are faster while some slower. In addition, the location of the store where the dress you ordered is stored may sometimes cause a delay in delivery. So, take note of all these before you decide to order from RoseGal. Apart from this, RoseGal is one of the best places to purchase your ideal designer clothes.
RoseGal complaints and feedback from members:
Shipping From Europe Warehouse to European countries: 3-6 business days. You can choose your preferred shipping method on the Order Information page during the checkout process. Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, Rosegam may try their best to improve on this issue. A tax ID number is required from their Argentinian customers who select expedited shipping during the check-out. Please be sure to fill in your tax ID to avoid any clearance problems or delivery failures. Please refer the screenshot below:
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Delivered
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Rosegal assures that the estimated shipping time is valid regardless of the tracking site updates. They highly recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package.
Tax
Kindly note that all packages are shipped from Rosegal Warehouses. Their items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and the shipping method. You may check with your local Customs Office for more information.
Warranty and Returns
Rosegal prides themselves in their product quality with strict quality control checks in place. To provide you with additional peace of mind, they also offer a comprehensive 30 Day Returns guarantee for orders under $50. Buy with confidence and enjoy great shopping experience with Rosegal! Extended Warranty Notice: To make things easier for your this holiday season they are extending their returns warranty. For all items, if your order ships between 1st Mar 2018 to 12th Mar 2018 you will have 45 days to contact Rosegal for a return after receiving the package. Happy holidays!
Returnable Items:
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below: 1. Faulty items damaged/broken or soiled upon arrival. 2. Items received in the incorrect size/colour. 3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving. Contact their Support Center as soon as possible if you come across any of the above situations. If for any reason you decide you no longer want the item. You can report it to Rosegal within 3 days of receiving it for a partial refund of the item cost.
Non-Returnable Items:
Rosegal will not accept returns in the following conditions: 1. Items outside the 30 days warranty time-frame. 2. Washed, worn, used or misused items. 3. Items under the following categories: Sale, Swimwear, Lingerie, Earrings are not covered by the warranty. Notes: All returns must be authorized by the Rosegal Team via the Support Center. Returned item without a Return Merchandise Form (RMA) will not be accepted.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays: 1. If your item is returnable (see above), please submit a ticket in their Support Center stating your: Order number SKU number or product name Reason for return 2. Their customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with their return address. 3. Please return the item according to Rosegal instructions on the RMA form and send them return proof in the form of the tracking number and a valid return receipt. 4. Once they have received the returned item(s), they will email you and arrange an exchange or a refund within 3 days. Kindly allow between 3-6 business days for their after sales team to process your request. After this, please note the refund times below: For credit card refunds, please allow between 7-14 business days for the transaction to process. For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. For Wallet refunds (store credit), please allow 24 hours for your account to be updated.
Return Shipping Costs & Address:
They aim to offer services that will benefit all of our loyal customers. Rosegal is now happy to announce that customers from Spain may return to their EU warehouse in Spain. All of the Rosegal other worldwide customers can return to Rosegal warehouse. Please always Contact Rosegal prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandise Authorization) with the related address. 1. All shipping fees are at the customer’s expense. This includes shipping fees for a return or exchange. USA customers will be issued with a prepaid shipping label, and the fee for this will be deducted from the final refund. Shipping fees are non-refundable. 2. Please contact your local post office to confirm the actual return shipping fee. They recommend you use the cheapest registered airmail method that is available. Do you have experience with RoseGal? Good or bad, kindly use the comment section below to give us your brief RoseGal review.
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