Games

Crypto Reels Casino Sister Sites & Review 2024

Crypto Reels is an online casino that was founded in 2019 by BeSoftware N.V, a Curacao limited liability company that owns and manages several online casinos. Crypto Reels is the newest member of the Club World Group and so it came with something different.

Crypto Reels, like other members of the Club World Group, operates under the Master License No. 365/JAZ Sub-license GLH-OCCHKTW0701122017, which was granted by the Curacao government.

Nevertheless, except for those in the jurisdictions that banned gambling, the bookie accepts players from every part of the world. As a member of the Club World Group, Crypto Reels uses gaming software developed and licensed by Realtime Gaming (RTG), a reputable developer of online casino gaming software.

Crypto Reels was designed for customers that prefer using cryptocurrencies, specifically Bitcoin, for depositing and withdrawing money to and from the casino. The bookie, like other members of Club World Group, has bonuses for its old and new members. In this review, you will learn all about the things mentioned here and more about the casino.

Crypto Reels License

Crypto Reels belongs to the group of legitimate and reputable online casinos because it is licensed by the Government of Curacao. This is a strict licensing agency which makes sure that all the casino sites under it care do not cheat or commit fraud. Any online casino with this license do not go out of the line.

So, Cryto Reels is a legit online casino you should trust and play games on because it operates with a government approved license.

Crypto Reels Games

Crypto Reels casino’s gaming software is developed and licensed by Realtime Gaming, a firm that develops gaming software for online casinos. Crypto Reels gaming software has games that are played in live casinos even though it has no live casino.

The games the bookie has for its customers include 214 slots, 25 table games, and 17 video pokers. There are also 6 jackpots, 11 specialty, and 6 new games. The table games include Baccarat, Roulette, Blackjack, Craps, and Poker.

These games are placed under their genres and arranged alphabetically to make it easier for players to find them. If you find it difficult to choose what to play, consider choosing from “Recommended” and “Most Popular” games.

Crypto Reels Gaming Software

Crypto Reels Casino has three versions of its gaming software, which can be played on Windows, Mac, Android, and IOS platforms. Windows platform is used to play the Instant Play Casino and Download Casino. Mac platform is only compatible with Instant Play Casino. And then, IOS and Android can only play Mobile Casino.

Instant Play Casino and Mobile Casino are accessed directly from the bookie’s website. But the Download Casino is downloaded and installed in the player’s Windows device so it can be played directly from there. Note that this software version cannot be played with phones, tablets, and Mac devices.

However, Mac devices that have Windows emulation software can download, install, and play Download Casino. Instructions on how to download and troubleshoot Download Casino are contained in the “Technical” section of “FAQ” on the bookie’s website.

Crypto Reels Mobile Casino almost has the features of Instant Play Casino. Almost all the games can be played with your Android mobile phone and tablets as well as your IOS phones. Note that you cannot install this version on your phone. As mentioned earlier, you must play it on the bookie’s website.

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Crypto Reels Casino Sister Sites

There are other popular and legitimate online casinos like Crypto Reels Casino. They are known as Crypto Reels Casino sister sites. They are called Crypto Reels sister casinos because of the similarities in gaming, software and management.

Here are the Crypto Reels Casino sister sites:

Basic Requirements for Playing with the Gaming Software

The following are the basic requirements your computer must be equipped with before you can play with the gaming software.

An internet connection. This requirement is also applicable to Download Casino and Mobile Casino.
Windows 7, or higher. Devices with Mac operating system can access Instant Play Casino but not Download Casino unless they have Windows emulation software.
A minimum of 2 GB memory.
An Intel Core i3 processor or it is equivalent.
A modern browser, such as Edge and Chrome.

NB: If your device’s internet connection breaks while you are playing, the software will save your last game because it keeps track of the stages of the game. Hence, when the connection is restored, you can continue the game from where you stopped.

Terms and Conditions Attached to Using the Software

Crypto Reels grants private, personal, and non-transferable sub-licenses to players to use its gaming software. As a result, you cannot transfer, lease, or rent the sub-license. A third party is also not allowed to inherit or use it.
The bookie closes the accounts and/or seizes the winnings of people that behave fraudulently while playing games.
If your account stays inactive for one hundred and eighty (180) days or more, the bookie will reduce its financial balance. However, if you want the bookie to reverse the deduction, you should contact customer service and have it sorted out.
Crypto Reels prohibits players from using its gaming software for commercial purposes.
The gaming software is constantly audited and it has been certified to supply fair odds As a result, Crypto Reels does not entertain complaints concerning losses made during games. Players are expected to accept the outcome of their games.
The bookie does not allow professional gamblers to use its gaming software. It closes their accounts and seizes their winnings when detected.
If there is a disagreement concerning wagers and winnings, the casino’s verdict is final and binding on the player.
You cannot create more than one account with the casino. Crypto Reels allows only one account for a household, an IP address, a computer, and/or a business name.
You are only allowed to have one pending game at a time. If you have more than one, the bookie will close your account and seize your winnings.
It is your responsibility to protect your account login details, such as your user ID and password.
You must only not play games with Crypto Reels’ gaming software to win real money. You can also play for fun.

Crypto Reels Banking

You would have noticed that Crypto Reels casino’s website does not have a “Banking” or “Cashier” page like other casinos in the Club World Group.

ALSO READ: Top 10 Legitimate Online Casinos Australia Review

Well, the casino only accepts Bitcoin as the only method for customers to deposit and withdraw money. However, customers’ accounts still have to be verified before they can withdraw their winnings.

Deposits

To make a deposit here, simply select a Bitcoin payment option and follow the prompt. You can deposit as low as $35 and as high as $2,500. There are no deposit charges.

Withdrawals

The minimum withdrawal amount is $50 while the maximum is $2,500. The withdrawal is processed instantly.

More on Deposits and Withdrawals

The following are the general terms and conditions guiding the casino’s deposit and withdrawal methods.

Crypto Reels casino does not sell Bitcoin to customers; it works with third-party payment processors to provide customers with banking services.
The maximum amount you can withdraw in a week is $2,500.00. If you request withdrawal that is more than that, the bookie will break it up and pay you in weekly instalments that reflect the stipulated maximum. Note that this policy does not affect Jackpots.
Bitcoin withdrawal is processed instantly. However, there may be a delay when the payment server is busy. As a result, you can track the status of your withdrawal from your casino account. To do this, simply select “Cashier” on your account, and then “My Account”. Proceed to select “Account History” to see whether your withdrawal has been paid to your Bitcoin wallet. If you discover a problem, contact customer service immediately to sort it out.
Crypto Reels casino has a special customer service team that handles matters related to customers’ banking queries. If you want to reach this team, you have to send them emails, only, during UK office hours. However, if you have an urgent matter and have missed office hours, you can contact the 24/7 customer service.
The bookie will process your withdrawal requests only when your account has been verified. But even if your account is unverified, you can make deposits, place odds with real money, play games with the bookie’s gaming software, and win real money; but you cannot withdraw your winnings.
You can make a new deposit and place odds with it even if you have pending withdrawals. However, you are free to cancel your pending withdrawal request so you can continue playing with the returned money.
The casino gives different deposit limits to its customers according to the length of time their accounts have been in existence and their verification status. If you want your deposit limit to be adjusted, you should contact the bookie’s customer service team and have it arranged, if they find your request eligible.
Considering that Bitcoin gives anonymity to customers, the bookie can allow you to play without sending all your personal details. A valid email address may be accepted in place of your personal information. However, be sure to get updated details from customer service concerning this.

Winnings and Wagering

The following are the general terms and conditions attached to winnings and wagering in Crypto Reels casino.

You are the one responsible for the payment of taxes and charges accrued from the use of the bookie’s gaming software as well as from making winnings.
If you happen to live in the following jurisdictions, the bookie will not allow you to place odds with real money: Portugal, Slovakia, Costa Rica, Spain, France, The United Kingdom (including Guernsey, Gibraltar, Jersey, Isle of Man, Channel Islands, and Northern Ireland), Israel, Hungary, Russian Federation, Aruba, Australia, Romania, Sint Maarten, Italy, the Philippines, and Curacao.
In Crypto Reels casino, the only currencies you can use to place odds are US Dollars (USD) and Euro (EUR). However, the bookie will allow you to choose the currency that best suits you for withdrawal. For the available withdrawal currencies, you can only access the list when you open an account with the bookie.

Account Verification

Even though Crypto Reels casino is designed for Bitcoin users, players must verify their accounts before they can withdraw their winnings. As mentioned earlier, you can create an account, make your deposits, play your desired games, and win from the games. But you cannot withdraw your winnings without first having your account verified.

Through this verification process, the bookie is able to prevent identity theft, discourage underage gambling, and foil fraud. You need to know that the bookie uses a reputable and certified identity-checking company for this purpose.

In other words, the verification does not affect your anonymity. One more thing, the bookie will close your account and seize your winnings if you fail to have it verified after a specific period. This is why it is advisable to have your account verified immediately or shortly after you created it.

Documents Required for Account Verification

The following are the basic documents you should submit for the verification exercises:

A government-issued ID that is still valid and in-date.
A document that shows proof of address. This document is only required if the address in your ID is different from the one in your account. You can only use official documents, such as utility or tax bill, which was mailed to your current addresses within the past three months, for this purpose.
Photographs that show the front and back sides of the payment card(s) you use. Kindly contact customer service to find out if this is applicable to you. Nevertheless, it is one of the requirements.

NB:

Contact customer service before sending the required documents for verification. The customer service team will send you a secured link, where you can submit the documents. Please, do not submit your documents anywhere except through the secured link provided for it by customer service.
If you submit incorrect, inaccurate, and/or manipulated documents or/and information, your account will be closed and your winnings seized by the bookie.
A Crypto Reels customer service executive will call you on the phone number you provided in your account. This will be the last stage of the verification process.

Refund Policy

If you create an account with the bookie, make deposits, and claim bonuses, but later decide you do not like how they operate, you can contact customer service for a refund. This is allowed. But the customer service executives will deduct some money, which includes bonuses claimed and charges accrued before they repay the balance to you.

Crypto Reels Customer Service

You have three basic ways of reaching the bookie’s customer service for your enquiries, suggestions, and to obtain support. The first method is through live chat, which can be initiated by clicking on the Live Chat button floating on every page of the bookie’s website or through the “Contact” page of the website.

When you select this button, you will be directed to a chat room, where you have to introduce yourself by providing personal information and customer status (that is, if you are a customer or a visitor). Note that this chat allows you to “speak” with an executive in the bookie’s lobby via text.

Considering that the bookie’s operation language is English, this method is best for those that needed urgent support but are uncomfortable using the telephone medium.

The next option open to you is the email. To send this, simply select “Contact” on the foot menu of the bookie’s website. In the “Contact” page, fill the email form and submit it. The bookie’s lobby will reach you within 48 hours after you submitted the email through the email address you provided on the form.

However, if you do not receive any response after 48 hours, consider reaching the customer service team through telephone or live chat.

The telephone is the third option open to you. The bookie provided a 24/7 toll-free number through which you can reach the lobby. Remember the language of operation in the bookie is English. This is why it is advisable that you use this medium if you are proficient in English.

NB:

The bookie has answered most of the questions commonly asked by customers. For this, it is advisable to go through the “FAQ”, “Privacy Policy”, “Terms of Use”, “Games”, and “Promotion” pages on the bookie’s website before you contact the customer service team.

Become an Affiliate

Just like all the members of Club World Group, Crypto Reels casino gives room for its customers to become affiliates and earn extra money through commissions when they engage in affiliate marketing. All the customers have to do is attract more customers for the casino and earn through referrals – you earn a percentage of your referrals’ wager.

If you are interested, select “Become an Affiliate” found at the foot menu of the bookie’s website and you will be directed to the Affiliate Edge website. There, you can obtain details about this as well as register if you want to be among the bookie’s numerous affiliates. Be sure to read the terms and conditions before applying for this.

Welcome Bonus

When you register with Crypto Reels, you are offered a bonus of 450% match, up to $4500, on your first deposit, to play slots. Since you are likely going to deposit with Bitcoin, you can also claim an additional $75 free chip. However, before claiming these bonuses, you should know that terms and conditions apply.

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Terms and Conditions Attached to Welcome Bonus

This bonus cannot be redeemed. This is to say that you cannot withdraw them as money. The bonus is given to you to use and play more games. But you can withdraw whatever you won from the games.
The monetary value of the bonus you claimed is deducted while your withdrawal request is being processed.
You must wager up to 50 times if you claim this bonus. If you do not reach this number of wagering, you will not be able to cash out your winnings.
The maximum bet per hand allowed to you if you claim this bonus is $10. Your winnings will be seized if you exceed this.
If you are living in any of these jurisdictions, you are not eligible to claim the welcome bonus: Ukraine, Belarus, Croatia, Turkey, Lithuania, the Philippines, Poland, Bulgaria, and Serbia.
There is no maximum cash out for the 450% bonus match but if you claim the $75 free chip, the maximum cash out for that is 10 times.
The 450% bonus match is claimed with coupons but the $75 free chip can only be redeemed by contacting customer service.
The welcome bonus is for playing slots only. Your winnings will be voided if you choose another genre of games when you have not met the wagering conditions for the bonus.
The bonus is offered based on Standard Eastern Time.
The bonus is not compulsory. You can decide not to claim it if you don’t want its restrictions.

Daily Bonuses

Crypto Reels casino provides its players with different bonuses they can claim daily. The daily bonuses are such that you will be presented with a different bonus each day of the week. For instance, every Monday, you can claim a two-time 70% match on your deposit and a $20 free chip to play slots.

On Wednesday, there are 65% and 75% matches on your deposits, depending on the amount deposited. Friday has a five-time 77% match on deposit and a $10 free spins. This is the same thing with other days of the week. So, each day has a particular bonus you can claim. But, there are terms and conditions attached to them.

Terms and Conditions Attached to Daily Bonuses

The bonuses are irredeemable, so you cannot withdraw them as cash. You must use them to play games and then withdraw your winnings.
You cannot receive the bonus for a day more than once.
The monetary value of the bonus you claimed will be deducted before your winnings are paid. This is to say that the bookie only gives you the bonus to use and play more games after which it will take it back and leave your winnings.
You will not be allowed to claim a bonus if you have a pending withdrawal.
The bookie may decide to refuse or rescind the bonuses you claimed if it sees a reason to so.
The bookie may see reasons to deem you ineligible to receive bonuses. When such happens, it will deny you access to bonuses. You can also request the bookie to stop sending bonuses to your account. To do this, contact customer service.
You must deposit a minimum of $35 before you will be allowed to claim any bonus.
Odds will first be deducted from your deposits before they are deducted from free chips.
If you claim any bonus, the maximum bet per hand allowed to you is $10.
You must redeem every claimed bonus within 60 days. If you fail to do so, the bookie will expire, withhold, or remove the bonus.
Each bonus has a specified number of wagers attached to it. This wagering requirement must be used on the specified game genre the bonus will be played with. Ensure you do not wager on any unapproved games when you have not met the wagering requirement so that you are not penalised by the bookie – the bookie will remove both the bonus and your winnings if you default.
Be sure to check if a bonus has maximum cash out before claiming it.
Be sure that your name, address, email address, and telephone number are written correctly on your casino’s account before claiming a bonus.
Your account must be under $1 before you claim a bonus.
Always visit the “Terms and Conditions” page to see if there are changes in policies guiding bonuses.
You do not have to claim the bonuses if you don’t want to. Hence, if you cannot meet up the requirements, avoid claiming any bonus. If you claim one and decide you do not want it again, contact customer service before using it so it can be removed.
The bonuses are offered based on Standard Eastern Time.

Comp Points

Comp points are acquired each time a player places odds. The more odds you place, the more comp points you receive. The good thing here is that you can convert them to cash and withdraw without fulfilling any terms.

The number of comp points you receive depends on the type of games you wagered. But, basically, one comp point is equal to ten units of the wagering currency. In other words, if you wager with USD, $10 = 1 comp point. When converting your comp points to cash, one hundred comp points equal one unit of your withdrawing currency. For instance, 100 comp points = $1.

Crypto Reels Terms of Eligibility for Players

Crypto Reels is specially established to serve a particular group of persons even though its policies are almost the same as that of other members of the Club World Group. However, it has some additions and subtractions that are different from the rest.

For that, it is important that you learn the bookie’s eligibility terms so you don’t make avoidable mistakes that may cost you a lot. If you are not eligible, based on what is provided here, desist from registering with the bookie because the account will be closed and your winnings seized.

Before you continue, you should know that Crypto Reels allows some players to wager real money while others can only play for fun. The bookie also banned some players from using its platform for any form of casino game playing.

To find your eligibility status from the bookie’s website, search through the “FAQ”, “Privacy Policy”, and “Terms and Conditions” pages. Nevertheless, the most important policies are reviewed here.

As the name suggests, the casino only deals in Bitcoin. Hence, you must have Bitcoin before you can play with its software.
You have to be up to 18 years old before you can open an account with the bookie.
If you are not up to 21 years old, you cannot wager real money. In other words, if you are above 18 but below 21 years old, you can only play games for fun.
Before you place odds with real money, cross-check the legal age of maturity in your jurisdiction to make sure it is not above 21 years of age. Do not place odds with real money if the legal maturity age in your jurisdiction is above 21 years because the bookie will seize your winnings and close your accounts if you are discovered.
You should also make sure gambling, including online gambling, is not banned in your jurisdiction. If you travelled to a restricted area, do not play with the bookie’s gaming software. The bookie will close your account if you play in a restricted area and also exonerate itself from any consequence your action attracts.
The bookie does not allow players to use its software for commercial purposes.
Crypto Reels has no room for professional gamblers.
The sub-license the bookie will grant you to play with its gaming software must be used for personal and private purposes. The bookie will close your account if it suspects that you allowed a third party to play with your device or account.
You are banned from tampering with the casino’s software. Anybody that publishes, copies, and/or redistributes the gaming software, its content, or other properties of the casino loses his account when discovered. The bookie’s properties have copyright protection.
If you are an employee of the casino or a member of your immediate family who works with it, you are not eligible to open an account with the bookie or even play its game.
Crypto Reels does not tolerate fraudulent behaviours. It has set up measures that will detect players with such behaviours and close their accounts.
Addicts are ineligible to play with Crypto Reels gaming software. Those recovering from addictions of any kind and the people that wanted to gamble because they lost money are also discouraged from registering with the bookie.

Privacy Policy

In this section, you will find out all you need to know about the information Crypto Reels casino will collect from you and store in its server. This section will also reveal how the bookie will collect your information, why it collects them, how it protects the information and your rights over your data with the bookie.

Data the Bookie will Collect from You

The information Crypto Reels casino will collect from you and store in its server are:

Your personally identifiable information. Here, the bookie will collect and store your name, address, email address, and telephone number.
Your demographic details. The information here includes your age, hometown, and gender.
Information and data about your device. In this case, Crypto Reels will collect data about your device’s IP address, operating system, and browser type.
Information about your internet activities. The information that will be collected here includes the pages you visited on Crypto Reels’ website immediately after you registered with the bookie as well the time you visited the website.
Information about your financial activities with the casino. These include details about your deposits, withdrawals, chargebacks, refunds, etc.

Methods Used for Data Collection
Crypto Reels casino will collect your personal and demographic information when you open your casino accounts, send emails to customer service, and/or chat with a customer service executive.
The information about your activities on the internet and the details of your devices will be collected by the bookie’s sever when you visit its website. At present, Crypto Reels’ website does not honour the Do-Not-Track indicator sent to it by your web browser and phone’s operating system.
The information concerning your financial transactions will be collected by the payment processor you are using. For this, you need to familiarise yourself with the terms and conditions of the payment processor because they may not be the same as that of Crypto Reels.

III. Why the Information is Collected

The information Crypto Reels will collect from you will be of great use to the casino. It uses these details to battle and prevent fraud, alerts you for security purposes, personalises the services it will render to you, prepares its financial statements, markets its products, if you subscribe to it, and then, provide proper supports and assistance to you when you need one.

How Safe Are Customers’ Information

Crypto Reels casino uses the latest encryption technology as a measure to protect customers’ information and activities from prying eyes. What this means is that third parties cannot access your information that is with the bookie or pry into the games you play with its software if you or the bookie did not permit them.

However, under certain circumstances, the bookie will be compelled to disclose your information. Some of these circumstances include:

If the disclosure of the information is requested by a law court. This usually happens when the needed information will assist legal proceedings.
If the disclosure of the information will help the casino in the investigation of policies violations.
If the disclosure is required by law enforcers to conduct an investigation.
If the disclosure will aid in the protection of rights and properties of others.
If the disclosure will help the bookie to prevent and/or repair the potential and probable violation of its policies.
If the disclosure will lead to people’s safety.
If the disclosure will help to save people from fraud as well as minimise credit risk.
Your information will also be disclosed if the third-party firms that work for the bookie ask for it. Examples of these third-party firms are the providers of email delivery, payment processing, hosting, data analysis, marketing assistance, and customer care services.
Rights Customers have over their Information
You can request the details of your information with the casino anytime you want to. To do this, you have to apply to customer service and give them thirty days to prepare it. If it will not be available within thirty days, you will be notified by the customer service team.
You can also review and/or change the information in your casino account whenever you want to. However, you should let customer service know about this beforehand.
You can close your casino account with the bookie when you want to. You also need to notify the customer service team of your intention.

NB:

Crypto Reels will keep the information it collected from and about you until your casino account is closed.
You also need to know that even if your account is closed, some of your data with the bookie will be retained; the bookie does not delete all the information it has about its customers. The information it will retain is unknown, but it is kept to help the bookie enforce its terms and conditions, assist in investigations, troubleshoot problems, and prevent fraud. Apart from these, the bookie is required by the law to keep those data.
Crypto Reels can update its “Privacy Policy” anytime without notice. In most cases, they notify customers after the policies have been updated and prevent them from playing with its software until they read and accept the updates. Nevertheless, you should make it a habit to check the “Privacy Policy” and “Terms and Conditions” pages often.

Customers’ Reviews

Experts’ reviews on Crypto Reels casinos can be found all over the internet. However, customers have not been forthcoming with their complaints and commendations about the bookie. Nevertheless, based on the few polls set by some internet users, the summary of the customers’ submissions include:

The Positive Reviews

The bonuses are great.
The games are good because they are from RTG.
The bookie accepts Bitcoins.
They payout without delay.
Its customer service is supportive.
It is safe.

The Negative Reviews

The operation language is only English.
The management is suspected of running rogue casinos. There is a red alert that they may confiscate your winnings.
They may deny you the comp points.

Conclusion

Crypto Reels Casino looks like a legit online casino but you have to tread carefully since there is suspicion concerning its management. The casino is recommended by some and condemned by others.

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However, if you are in need of where you can play with Bitcoin, I think the bookie is the right place for you. But, remember to play with caution until you are sure you can trust them.

Emmanuel