Agaci is a Texas-based fashion retailer that sells high quality trendy clothing to women. They have everything from clothes, shoes and accessories in different styles for any occasion or mood you may be feeling! The store advertises itself as “the haven of fierce fabulousness” which means they will carry top trends so customers can find their perfect outfit quickly without having to go elsewhere.”
Agaci is a legitimate fashion store online. It is not a scam because they have never been a complaint of the store stealing customers’ money and credit card details. And customers always receive the items they ordered from the store.
But does Agaci provide quality materials?
The question is whether A’gaci really does provide top quality trendy fashion that’ll make you feel confident or just another marketing slogan. If they do have the product then should it be affordable with great services such as fast shipping & returns? What about their customer support-is there anything special going on here?!
Top 5 Most Popular Fashion Stores Online:
This Agaci review will examine A’gaci in other to provide the information that’ll help you answer these questions and more.
A’gaci is a women’s wear fashion brand based in Texas, USA. The retail brand was established as far back as 1971, which means they’ve been operating for about 48 years. Agaci now boasts of 46 retail store outlets across 7 US states and Peurto Rico.
A’gaci is an online boutique that sells women’s clothing and accessories. The store aims to make you feel sexy, feminine and confident with the goal of providing “all things fresh” including thousands of new styles added regularly through their website or social media sites such as Facebook & Twitter!. Though A’GACI also speaks about being fabulous in some aspects but better described as affordable price points for what customers want without compromising quality.
The website is www.agacistore.com. The website opens across multiple platforms. It is also mobile optimized so it resizes to fit the small screens of mobile devices.
Agaci is a legit fashion store. They are not a scam and do not have a fraud history, as of writing this review. Using a legit store for transactions is a no-brainer. There are many fraudsters parading cyberspace, and a popular scam technique of theirs is setting up scam stores where customers are lured to pay for orders that will not be delivered. Thus, scam stores will rip you.
In this regard, A’gaci ticks the box. The first check of the legitimacy of a store is its legality. The online store is owned by A’gaci LLC, which is a company duly registered in the US. In the least, this means that Agacistore.com is 100% legal. Suffice it to say that scam stores do not seek company registrations or operating licenses.
Another check of a store’s legitimacy is whether the store fulfils orders. In this regard, A’gaci has a robust physical existence that includes about 46 physical stores across the US. These stores hold hundreds of thousands of merchandise, which gives A’gaci the capacity to fulfil orders. Scam stores exist only virtually, with no physical products to deliver, and as such do not fulfil orders because they do not have the capacity to fulfil orders. Not only does A’gaci have the capacity to fulfil orders, but they also have a history of fulfilling orders. The retail brand was established in 1971, which means they’ve been operating for 48 years. Suffice it to say that no retail business will survive that long with a reputation for not delivering.
That said, by being a 100% legal company, and with a track record of fulfilling orders, there’s no doubt that A’gaci is a legit fashion retailer.
Agaci is also a safe platform for payment. The ideal fashion retailer should also be safe. Being safe means that the store will protect whatever information you share with them. This is imperative because in using an online store you’ll share sensitive information (such as personal data and credit card details), and you will end up being ripped off (or worse) if this data is allowed to leak into the wrong hands.
A’gaci says that whatever information you share with them in using the website is protected both offline and online. For online security; they explain that customers’ data is encrypted and transmitted over their systems in a secure way. For offline security; they explain that access to customer data is limited to only employees needing such access to perform a specific task (e.g. billing or customer service).
While we can trust that A’gaci’s online security measures are top-notch, we’ll like some details about the measures so as to be assured of their effectiveness. For example, it will have been good to know the encryption standards used. However, it’s safe to say that A’gaci is safe. Other top fashion stores like Agaci areZappos.com and 6pm.com
The ideal fashion store will be a one-stop-shop where you can get all your related fashion items. This does not mean that the shop must be a hold-it-all; rather it means that in its niche, it will have a variety of products. A store with a wide product range allows you to get all your products in one place, and that comes with many benefits. For one, it affords convenience, saving you the time and effort of checking another store. Also, it offers cost savings, as you can pay to ship only one order, instead of paying to ship multiple orders from different stores.
A’gaci ticks the box in this regard. The store focuses on women’s wear, so you won’t be getting men’s wear or kid’s wear in A’gaci. In this niche, they provide a range of fashion products, from clothing, and shoes to accessories and beauty products. In the clothing section, they have it all. What patterns do you love; stripes, dot prints, floral prints, animal prints, chain prints? What styles do you march to; Tie Neck, Mock Neck, Bodysuit, smocking, ruffles? What material do you die for; faux leather, denim, lace and crochet? You’ll find something to love, march to and die for in A’gaci.
In their website, some of the categories you can shop from (and the items you’ll find in each) are as follows:
It is also important that a fashion store has a large inventory of each product type. That way, whatever product section you’re shopping in, you’ll have a large pool to choose from. With that, you’ll be more likely to find pieces that match your taste and budget.
There are stores that hold very few items, and you can barely find something you like, and there are stores that hold a humongous inventory, and browsing through to find something that you like becomes hard work. A’gaci fits somewhere in the middle. They hold a decent inventory size; one that is not too big, but just big enough to satisfy your selection needs.
For example, at the time of writing this review, there were: over 1,000 styles in the dresses section, 195 styles in the skirts section, 153 items in the Jackets & Coats section, and 126 items in the intimates section. It was not only the clothing category that was well stocked; in the shoe shop, there were 214 heels, 64 boots, 84 booties, 144 sandals, and 24 flats. Accessories were also well represented with 45 handbags, 45 sunglasses, and more.
It can be seen that A’gaci holds a sizeable inventory of all product types that should satisfy your every selection needs.
One of the defining factors of a fashion store is quality. You want to have a store offering high quality items so that you won’t have quality issues with items that you get from the store.
True, quality means different things to different people, but the defining points of quality fashion pieces will include: being well made (both the tailoring and fit), made from quality materials, and being able to stand the test of time (durable). You don’t want items with poorly finished seams, cheap materials, or that will lose colour and form after a few wear and wash.
In this regard, A’gaci can best be described as so-so. You can get items that meet the above definitions of quality (well made, the best material, and durable); but almost always getting such items cannot be vouched for. The reviews of A’gaci found on independent online platforms show that you’re as likely to find items that will fall short of quality expectations as you are to find quality items.
It’s safe to say that A’gaci is not one of those quality bearing shops where you can close your eyes and any item selected will have top drawer quality; while you can get decent quality in the store, you’ll need to pay more attention than usual and have a sharp eye to identify and pick such items.
However, even paying attention and having a quality discerning eye may not help. This is because one very scathing complaint against the store is that you are likely to get items that are significantly different from the advertising picture. Since online purchase is characterized by blind purchase, and people will be judging quality and making the buy decision based on the shown product pictures, it’s a huge quality failure when items received are different from what you saw online.
As unfortunate as this scenario is, it was reported in quite a number of complaints, which shows that it is more than a one-off accident or an unfortunate coincidence. It’s more of a trend, which makes it a big problem.
The price of items in a store is one of the first considerations for many buyers. It’s a no-brainer; no one likes to throw away hard-earned money, so no one will be willing to pay for any item that is unreasonably priced. Thus, the ideal store should hold merchandise that is perceived as reasonably priced.
In this regard, A’gaci ticks the box. If you want cheap and affordable fashion pieces, then A’gaci is definitely one of the shops to look at. For example, at the time of writing this review, of 195 items in the skirt section no one was up to $30. Many of the skirt styles started at about $10, while the highest-priced was $29.90. The very few whose full price was $34.90 had a discount that could be applied to bring their prices to well under $30.00. Suffice it to say that in most stores you’ll be hard-pressed to find skirts for $30.00.
We also found many cute cami dresses and halter dresses for $16.90 and $19.90 respectively; while there were many exquisite party dresses in the thirty-something region. In fact, we scoured the selection and couldn’t find a dress priced above $50.00. Know that dresses priced around $50 will be the cheap dresses in some stores. The sales section of A’gaci simply wowed us; as we found hundreds of dress styles under $10.
We can go on and on comparing the prices of items in A’gaci with prices of competing stores, and A’gaci will come out significantly cheaper almost all the time.
Promotions offer cost-saving opportunities because it allows customers to get items either for free or for less than their full price. Thus, customers are always on the lookout for promotions; and the ideal store will offer lots of promotions.
Given that their prices are already floored, A’gaci will have been forgiven for not offering many promotions. However, they still run many of these cost-saving opportunities. As a true promotions-generous retailer, you’ll find different offers on the landing page of their website. At the time of writing, we were greeted by a Spring Break Flash Sale promo that read “up to 50% off select styles”.
As with every store, promotions are time-specific, so you’ll have to keep checking the website to know what particular promo is running at any particular time. However, you can sign up for their newsletter, and you’ll always get alerts of the best offers. You’re even rewarded by signing up for the newsletter; as you’ll get 20% off your next order.
A’gaci also has a loyalty program which rewards loyal customers. Every $1.00 you spend in the store equals one point, and every 50 points will net you a $5.00 reward. There are other perks that come with being a loyal member such as birthday bliss (15% off on your birthday), and first dibs (early access to sales). While the points do not expire, the rewards do. As said, every 50 points are automatically converted to a $5.00 reward, and you’ll have 89 days to spend it or forfeit it.
Redeeming your reward can simply be done at checkout. However, it should be said that there are many documented reviews of customers having issues with using their rewards to make purchases. That is, the checking out process will complete when you’re paying from your account, but the pane will freeze when you try paying with your loyalty rewards. As the reviews reveal, A’gaci resort to telling customers to clear cookies; and that is usually unhelpful. The many cases relating to reward points make it more of a theme, and therefore a problem.
You want a store that supports a wide range of options so that you can easily find one of the options in paying for your order.
In this regard, for domestic orders, A’gaci accepts the popular credit/ debit cards (Visa, Mastercard, American Express, Discover card), as well as PayPal. For international orders, in addition to these payment options, there is also support for JCB cards, Diners cards, and Bank transfers.
With these options, finding an option to make payment for your order will not be a problem. Like most other fashion stores, A’gaci also accepts gift cards. However, unlike these stores, A’gaci’s gift cards can only be used for in-store purchases.
It should be said that this has been a source of frustration for most customers, who buy a gift card only to find out that there is no option to apply it when checking out online. This has caused A’gaci to be called out as a scam by some customers who are irate about having their resources tied up in gift cards that they cannot use. Given that almost every other online fashion store accepts e-gift cards, it’s somewhat troubling that A’gaci does not.
In online purchases, you’ll not simply be walking out of the store with your package; thus, it’s important to consider all that’s involved in moving the package from the stores of A’gaci to where you’ll receive delivery of it. The most important considerations are shipping destinations, shipping costs and shipping times.
If the online store does not ship to your location, there’s no need to buy from them because it will be difficult to receive delivery of the item. Thus, you’ll want a store that ships to many locations across the globe so that where you are resident is more likely to be covered.
In this regard, A’gaci does relatively well. The store itself ships to only locations in the US. However, this does not mean that international customers are not served; this is because A’gaci has partnered with a third party company (International Checkout) to fulfil international orders. International Checkout ships to over 250 countries across the globe.
Through the partnership with International Checkout, A’gaci is able to get its merchandise to many more countries than most the other fashion stores.
When you place an order for an item online, you definitely do not want it to take forever to be delivered. Thus, the ideal online fashion store will feature fast delivery.
There are two elements that affect the total waiting time for the package. One is the order processing time, which is the time between when you place your order and when the package ships out of their fulfilment centre; while the other element is the transit time, which is the time between when the package ships out of their fulfilment centre and when it gets to where you’ll receive delivery of it. For fast delivery, you want both times to be as short as possible.
For shipment to the US and the US Territories, A’gaci offers Standard Shipping, Priority Shipping, and Next Day Shipping. A’gaci advertises that they process orders 7 days a week excluding holidays and that most orders placed by 2.00 PM (EST) Monday – Friday will ship out that same day. However, we’ll suppose that such fast processing of orders applies to the expedited shipping options (priority shipping and Next day shipping).
This is because most customers’ reviews in independent online platforms report that their orders were processed in 2 – 3 days after order placement, and most of the orders were standard shipping orders. In our own test of the system, we selected Standard shipping, and our order was processed two days after order placement. While 2 – 3 days is not the fast order processing we’ll like, it is still relatively fine, as there are stores that take up to 5 business or more to process orders.
For the transit times, fashion stores usually give an estimate of the transit times of their shipping options. Unfortunately, A’gaci does not. So while we can glean that the Next Day shipping will be delivered the day after order placement; there’s no way of telling how long the Priority shipping or the Standard shipping takes. We’ll like A’gaci to give such information on their website. However, during our test of the system, we received our Standard order 7 days after order placement. Since its processing took three days, it means the transit time was 5 days. Reviews online have US customers receiving their Standard orders in 5 – 7 days and their Priority orders in 3 – 5 business days.
It’s also impressive that you won’t find too many complaints of late delivery in the reviews of A’gaci found in the independent customer reviews platforms. The negative reviews you’ll find are about the expedited shipping options. Really, the 3 – 5 days customers reported receiving their Priority orders is not the “expedited” option you’ll want. It’s clear to see the delays come from the order processing time. Thus, as long as you’ll use Standard shipping, it cannot be said that the store is plagued by late delivery.
It should be noted that for international orders, International Checkout is the shipper and not A’gaci. It takes about 8 – 20 days depending on the country the order is travelling to. You’ll find the estimated period applicable to your location at checkout.
The shipping costs add to item cost in getting the total expenditure on an item. Thus, if the shipping costs are too high, even an item that is acceptably priced may become too expensive to get. That said, you’ll want the shipping costs of a store to be as low as possible.
For US orders, A’gaci has a set of shipping charges for orders travelling to the continental US states and a different set for orders travelling to Hawaii and Alaska. For the continental orders; Standard shipping is $5.50 for orders less than $50, but free for orders of $50 or more, Priority Shipping is $14.95, while Next Day shipping is $19.95. For Alaska and Hawaii orders; Standard shipping is not available; Priority shipping cost $17.95, while Next day shipping cost $22.95.
For international orders, the shipping cost also depends on the country the order is travelling to. You’ll find the charges that apply to your country at checkout.
We’ll say that A’gaci does well in the shipping cost section. First, they offer the lowest possible cost, which is free shipping. Though, we’ll like it better if free shipping does not have minimum purchase requirements; it is good that the qualifying order is not high. That is, to get free shipping, you only need to spend $50 in the store. To put this in perspective, there are stores that’ll require you to spend $100 or more to qualify for free shipping.
Also, where free shipping is not applicable A’gaci charges flat shipping rates. This means that what you pay for shipping will not increase with an increase in the order size or weight. Lastly, the rates themselves are relatively low. For example, $5.50 is one of the lowest Standard shipping charges you’ll find in the industry.
There’ll be reasons to want to return an online purchase to the store. Since you did not physically assess the item before paying for it, it might not meet your expectations when it is delivered to you. Also, since fashion items are sized products, they could be the wrong size. There’s even the possibility of an item getting damaged in transit; or of the wrong item being delivered. Whatever the case, you want to be able to return (to the store) any item in your order that you are not totally satisfied with.
In the current fashion retailing business, there’s really no place for a store that does not accept returns, so it’s not surprising that A’gaci allows returns of unwanted items. What’s even more important is a dissection of their return policy, and this is what follows.
First, it should be said that while A’gaci does allow returns, it is only for US orders. Orders shipped internationally through their international shipping partner (International Checkout) cannot be returned. This is because International Checkout does not handle returns or exchanges. This is bad news for international customers since it’s been documented that there are many reasons you’ll want to return a fashion item purchased online. Luckily, returns are possible for US orders.
Also, fashion stores only accept items that are returned within a time period. As a result, you want an extended period so that you’ll not have to race against time when returning items. In this regard, A’gaci allows returns of items made within 30 days of the original purchase date.
This is somewhat different from the return window of other fashion stores. Granted, the average returns window of the fashion retailing industry is 28 – 30 days; but usually, most of the other stores open the window on the day the package is delivered to you. That is, you have 30 days from the date of receiving the package, to return any item in it you don’t like back to the store.
However, A’gaci’s 30 days window opens the date the package ships out of their fulfilment centre. So even while the package may take another 5 days to get to you, your return window has opened. It means that by the time you finally receive the item to know whether there’ll be any item in it that you’ll rather not keep; one week may already be off the 30 days offered for making returns.
As a result of this policy of opening their 30 days return window the day your order ships out of their fulfilment centre, you’ll definitely find yourself racing against time to return an item back to A’gaci. It was surprising then that when we looked up the customers’ reviews on independent platforms, we found a lot of disgruntled customers whose returns were rejected by A’gaci for the reason that the returned item did not get back to the stay within the allowed window.
Another thing that should be said here is that in some stores if your returned item is not received within the allowed window, the store will refund you in-store credits which can be used to purchase another item(s) in the store. But in A’gaci, there is no such olive branch; if your items do not reach them on time, they will be rejected and sent back to you, and you’ll be stuck with an item that you’ll rather not keep.
That said; don’t let the 30 days flatter you. If you have to return an A’gaci item; you should do that quickly after receiving the item, because the days it took the item to get to you have eaten up part of your return window.
Granted, in every store, not every item can be returned; but it should be said that A’gaci seems to draw a tighter line on the items that cannot be returned. For example, A’gaci does not accept the returns of accessories, swimwear, intimates, skincare, cosmetics and gift items. Definitely, you’ll find a lot of stores that accept returns of many accessories. For swimwear and intimates, stores typically do not allow their return for hygiene reasons. But you’ll see some stores that’ll accept these items if they are returned with the hygiene seal unbroken.
For the items that are accepted for returns; they must be in their original new conditions. That is, they must be unworn, unwashed, unaltered, or undamaged. Also, price tags and any other tags or stickers must be attached; and items should be returned in their original packaging.
First, A’gaci purchases can be returned either by mail or in-store. If your item qualifies for returns you can either mail it back to the store, or take it to any A’gaci store closest to you. However, there are a few exceptions to the in-store returns. If your online purchase was made using PayPal, you’ll have to initiate the return via mail because PayPal Tenders are non-refundable at A’gaci store locations. Also, all Plus items cannot be returned to the store.
For the return process proper, you want a hassle-free process so that you’ll not have a headache when trying to return an item to the store. A’gaci really aced it in this regard. They have one of the simplest returns processes you’ll find in the industry.
First, they provide return labels; and secondly, the return labels are included with your package. Thus, you’ll not have to visit their website and go through the process of producing and printing a return label. To return an item, all you have to do is package the item appropriately, enclose a copy of your invoice in the package, attach the pre-paid return label on the outside of the package, and mail the return package to the store.
You don’t want a situation where the high cost of returns will force you against returning an item to a store; thus, you’ll look for stores with the cost of returns that are as low as possible. The lowest possible cost you can have is zero, which is free returns. Thankfully, A’gaci offers that.
The return label is not only pre-paid but free, so nothing will be deducted from your refund as charges for the return label.
Sometimes, you return an item so that you can get another one in its place. Such product exchange is something that customers look out for because it makes getting a new item faster. This is because the time of waiting to be refunded is cut out, and the new item will be shipped to you immediately after the returned item is processed.
While A’gaci offers product exchanges. It is available only in-store. Thus, if you’ll want to return an item and get another in its place, you’ll have to do in-store returns.
After receiving the returned item, the store processes it, and only if passed will they issue the refund. Since you won’t want to wait forever to be refunded, you’ll want a store with fast returns processing.
A’gaci advertises that you should allow 2 – 3 weeks from the date of return shipping for your account to be credited. And after your account is credited, you should also allow some time for the credit to be reflected in your statement. Thus, before you’ll have your funds ready, you’ll have a total waiting time of 3 – 4 weeks from the time you mail back your return package. This is not the fast refund processing we like to see, but it’ll do.
It should also be said that A’gaci does not refund the original shipping charges. They only refund the amount paid for the item. Also, the refund is made via your original payment method. Given that there are stores that issue refunds only via store credits (which will mean that you can only use the funds in the particular store), we like to see stores that give you back your cash so that if you so choose you may go to another store for your purchase.
If there is one constant, it is that there’ll always be customers who’ll have questions and others who’ll have one problem or the other. Thus, the ideal store must make provisions for the addressing of customers’ enquiries and complaints. It starts with providing different channels for contacting the customer care unit and having the unit dish out prompt and helpful responses.
In this regard; getting help from A’gaci starts with an FAQ page on their website. From the self-help articles, you’ll find answers to many of the questions that customers have asked in the past. If you still need to directly contact a support rep of the store, you can do so via email or telephone.
You may send a mail to them through an online contact form that can be accessed from their website; or you may send an e-mail to them directly from your email account using the e-mail address: customerservice@agacistore.com. Responses to email submissions should be within a few hours, which means that response time is relatively good.
If you’ll rather not wait to get assistance, you may use the instant-feedback telephone support service. The phone line to call is 866 265 3036. For international customers served by International Checkout, there are a number of country-specific telephone numbers available on the A’gaci website.
However, supporting different options for contacting the support unit is good, and it’s even better than the customer support unit responds promptly; but what will be best is for the response obtained from the customer support unit to be helpful in resolving the issues that necessitated the contact. It will seem that it is in the last part that A’gaci falters.
In almost all the independent customer review platforms online, A’gaci has a poor overall rating. Looking at the reviews, we found that the main thing customers had against the company was poor customer service. Given what we’ve identified as problems with the store (such as delays in priority orders, quality issues, inability to apply reward points, etc), you’ll expect that customer support will be inundated with submissions. The sad part is that too many reviewers report that the customer agent contacted looked as confused as they [reviewer] were, and the response given was largely unhelpful.
The positive to report here is that at the time of writing this review, A’gaci said they were working on providing a new and improved customer service experience. We can only hope that the new service when launched and rolling will lead to less and less of the scathing reviews online.
The ideal fashion store should offer a hassle-free shopping experience. Because in online stores the website is the interface between the customer and the store, an excellent shopping experience starts from having a functional website. The ideal store will have an intuitive website that affords easy navigation, so that customers can easily access the product categories, browse through listed items, select items into their shopping cart, and proceed to place the order at checkout.
However, it would seem that the website of A’gaci (agacistore.com) is not as functional as it should be. Though our test of the website for this review turned out pretty well, we found some recent customers’ reviews on independent platforms that were very unpalatable.
One was that items jumps out of the shopping cart. Many customers reported patiently browsing listings and selecting items into the shopping cart only to find some (or all) items missing from the cart afterwards. This is understandably frustrating, as it will mean that one will have to go through the search and select the episode again.
Another prominent complaint is that some of the times, the “Place Order” button does not work when called upon. Since hitting the Place Order button is the final step of the ordering process, it is understandably frustrating if this button doesn’t work because that will effectively waste the time and effort put into the whole ordering process.
Again, items disappearing from the cart and issues with the “place order” button were frequent occurrences in customers’ reviews. Thus, it appeared to us as more of a problem than as a one-off glitch, or an unfortunate two-time coincidence.
A’gaci is a legit and safe online women’s fashion store. They provide a range of women’s fashion products and a sizeable inventory of each product; so they have the variety and styles to serve your selection needs. The store lives up to its promise of providing all things fresh. They add thousands of styles regularly, so you’ll definitely get the “now” fashion in the store.
A’gaci is better known for offering cheap and affordable prices. On the other hand, the store is not the darling of quality items; while you’ll find some items with decent quality, you’re equally likely to find items that’ll fall short of your quality expectations. And it doesn’t help that there are just too many reports of customers getting items that significantly differ from the product images that informed the buy decision.
On the good side, free shipping is offered; and for their standard delivery, you should receive your package without delays. Returns are also easy and free, but that’s for US orders because International Checkout which handles international orders does not allow returns. Another issue with the return process is that its window is relatively short.
While their customer support service has some serious issues at the moment, A’gaci seems to have realized this, and is currently working to provide an improved support service.
Have you purchased an item from Agaci before? How was your experience? Kindly use the review section below to give us your brief Agaci review.
Submit your review | |
Royal Vegas Casino can be found here: www.royalvegascasino.com. The casino website is available in 14…
If you're looking for where to buy CBD based products with ease, this PureKana review…
Hostwinds is a web host that has been in operation since 2010. They provide shared…
Zodiac Casino, renowned for its unique astrology-themed gaming experience, offers players a celestial journey through…
Romwe is an online fashion store that was started in 2010. It says that its…
Manhattan Slots is a legitimate online casino that has been in operation since 2004 with…