Games

Buzzluck Casino Sister Sites & Review 2024

Buzzluck Casino was established in 2004 by BeSoftware N.V. to run an online casino, which it has been doing since its inception. The casino is a member of Club World Group, a casino group that is made up of several reputable online casinos.

Just like the other casinos in this group, Buzzluck Casino’s gaming software is provided by Realtime Gaming, a reputable company that develops and licenses online casino gaming software.

Even though Buzzluck is licensed by the Government of Curacao and operates under the Master License No. 365/JAZ Sub-license GLH-OCCHKTW0701122017, it serves customers from different parts of the world, where online gambling is not outlawed.

This review discloses all you need to know about Buzzluck Casino, especially its players’ eligibility status requirements, privacy policy, marketplace, bonus and promotions, and so many others.

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Buzzluck Casino’s Games

Buzzluck Casino has a large collection of online casino games, which were all developed and licensed by Realtime Gaming, a reputable firm that specialises in developing online gaming casino gaming software.

As of the time of writing this review, Buzzluck Casino has more than 250 games, which include “Slots” (211), “Table Games” (25), and “Poker” (17). There are also games registered under “Jackpots” (12), “Specials” (10), “New Slots” (1), and “Featured Games” (3). Selecting any of these categories will reveal the games registers under it.

Buzzluck Casino also makes it easier for players to choose the games they preferred. In each category, the games are arranged alphabetically, so that it will be easier for players to find the games they wished to play. When a game is selected, its description will immediately download to reveal its genre, the supported platform that can play it, its pay lines, and the jackpot status.

Some games also have summaries of how they are played and what the player should expect. This way, a player will not be delayed when searching for games on the software.

Buzzluck Casino’s Gaming Software

Buzzluck Casino has three versions of its gaming software, which can be played on Windows, Mac, IOS, and/or Android platforms. These versions are Instant Play Casino, Download Casino, and Mobile Casino. Instant Play Casino is the version played directly on the bookie’s website but with a computer device. The Download Casino is the version that can be downloaded and installed on a computer device so that players can play the games directly from their devices.

However, this version is not compatible with Mac and the operating systems of any phone or tablet. How to download and install this casino as well as what to do in case you encounter challenges while installing it is contained in the “Technical” section of the “FAQS” on the bookie’s website.

Mobile Casino, on the other hand, is the version of the Buzzluck Casino gaming software that is operated with phones and tablets. It is not downloaded and installed on the phones but played directly on the bookie’s website.

However, it is not all games that are available on the Mobile Casino. Other than that, this version has all the features found in Instant Casino.

Buzzluck Casino sister sites

There are many other popular and legitimate online casinos sites like Buzzluck Casino. They are known as Buzzluck Casino sister sites. The reason they are called Buzzluck sister casinos is that they share the same games, bonuses and promotions and also have better features than Buzzluck Casino.

Below are the Buzzluck Casino sister casinos

Requirements for Playing with Buzzluck Casino Software

The following are the basic things a computer device must be equipped with before it can be used to play games with Buzzluck Casino gaming software:

An internet connection. This requirement also applies to playing with Download Casino.
Windows 7 or above and Mac. Mac devices, however, cannot play Download Casino unless they have Windows emulation software.
Minimum of 2 GB memory.
Intel Core i3 processor or equivalent.
A modern browser, such as Edge and Chrome.

NB: A break in the internet connection while playing with the software does not affect the game because the software keeps track of all the stages in the games. What this means is that players can continue from where they stopped when the internet connection is restored.

Terms and Conditions for Using the Software

Buzzluck Casino grants its players a non-transferable and personal sub-license to use its gaming software. This sub-license cannot be inherited or used by a third party.
The bookie closes the accounts and seizes the winnings of players that exhibit fraudulent behaviours during games without contacting them. Alternatively, it can remove the winnings the players in question made from such acts but leave their accounts open.
Buzzluck Casino reduces the balance of accounts that have been inactive for 180 days and more. Affected customers that want the reversal of the reduction can contact customer service to sort it out.
The bookie’s gaming software must not be used for commercial purposes.
The gaming software is constantly audited and has been certified to supply fair odds. Players are, therefore, expected to accept the outcomes of their games. The bookie does not entertain complaints from customers, concerning losses made while playing games.
The software must not be used for professional purposes.
In situations, where there are disputes concerning winnings and wagers, the verdict of the casino is final and binding.
A player cannot have more than one account with the bookie. Only one account is permitted for one IP address, computer, household, and/or business name.
Players are not allowed to have more than one pending game at a time. Any attempt to do so leads to the closure of the player’s account.
It is the responsibility of players to protect their accounts’ user ID and passwords.
Players can use the software for entertainment or win real money. What this means is that the bookie’s software is not only used for wagering and winning real money. It can be used for fun too.

Buzzluck Casino’s Banking

This section presents the bookie’s deposit and withdrawal methods, the verification process, and the wagering and winning conditions.

Deposit and Withdrawal Methods

Depositing and withdrawing money in Buzzluck Casino is made convenient for customers because the bookie has approved several payment options for them. Presently, the deposit and withdrawal methods are Bitcoin, Visa, MasterCard, American Express, Discover, Ecopayz, Interac, Skrill, bank transfer, courier cheque, and wire transfer.

Ordinarily, the option a player used for his deposits will be used for processing his withdrawals. Nevertheless, considering it is not all the methods available for deposits can be used for withdrawals, this condition may not apply in all cases.

Hence, players may have to choose different methods for deposits and withdrawals or they should go for those that are available for both deposits and withdrawals.

Deposits

The methods available for depositing money into customers’ casino accounts are Bitcoin, Visa, MasterCard, American Express, Discover, Ecopayz, Interac, and Skrill. The minimum amount a customer can deposit with any of these methods is $35.00. Likewise, the maximum deposit for each of them is $1,000.00. All deposits, except Bitcoin, attract depositing and processing charges. However, you need to contact customer service to find out how much the charges are.

Withdrawals

The options available for withdrawals are Bitcoin, bank transfer, courier cheque, Skrill, Ecopayz, and wire transfer. These methods have different minimum and maximum withdrawal limits and the withdrawals made through them are processed within a varying number of days. The table below will provide you with an insight into each of the available withdrawal methods.

Method	Minimum Withdrawal Amount	Maximum Withdrawal Amount	Maximum Processing Duration
Bitcoin	$50.00	$6,000.00	1 day
Bank Transfer	$200.00	$5,001.00	5 days
Courier Cheque	$200.00	$2,500.00	4 days
EcoPayz	$35.00	$5,001.00	Instant
Skrill	$35.00	$5,001.00	Instant
Wire Transfer	$300.00	$5,001.00	5 days

More on Deposits and Withdrawals

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Players’ Eligibility

It is not everybody that wishes to register and play with Buzzluck Casino that is welcomed by the bookie. The casino has policies that may prevent a lot of people from registering and playing with its gaming software.

To find the bookie’s policies on eligibility status, go through the “Terms of Use” and “Privacy Policy” pages on its website for details. Nevertheless, the most crucial ones are summarised below.

The casino can only register people that are 18 years old and above. However, it is not all the people, whose registrations were accepted that are allowed to place odds with real money.
Buzzluck Casino only accepts real money wagers from players that are up to 21 years old.
Players are also responsible for finding out the legal age of maturity in their jurisdictions. If the age of maturity in a player’s jurisdiction is above 21 years, he will not be allowed to place odds with real money. If the player, noticing the bookie is unaware of the differences between the age of maturity in his jurisdiction and that of the casino, decides to wager with real money, the casino will close his account, with his winnings trapped inside, when it discovers the lies. The casino will also exonerate itself from whatever consequences the player faces for failing to adhere to the laws of his jurisdiction.
The casino does not allow players from the following jurisdictions to place odds with real money: The United Kingdom (including Gibraltar, Guernsey, Isle of Man, Jersey, Channel Islands, and Northern Ireland), Spain, Slovakia, Russian Federation, Romania, Portugal, the Philippines, Sint Maarten, Curacao, Aruba, Italy, Israel, Hungary, France, Costa Rica, and Australia.
Players that live in (or visited) jurisdictions, where gambling, including online gambling, is prohibited are not eligible to register and/or play with Buzzluck Casino’s gaming software. Those that go-ahead to do so will have their accounts closed and their winnings forfeited when the bookie discovers the status of gambling in their jurisdictions. The bookie will also exonerate itself from the consequences affected players will face for their actions.
Buzzluck Casino sub-licenses its gaming software to registered players for private and personal uses. Those that wish to obtain the software because they want to share it with third parties are not eligible to open an account with the casino. No other person is to place odds or play the casino games with your device or account.
Professional gamblers are not eligible to register and play with Buzzluck Casino’s gaming software.
The bookie’s gaming software cannot be used for commercial purposes.
Buzzluck Casino expects its customers to understand the rules and ethics of gambling, especially regarding losing money during games. The bookie, hence, does not entertain customers’ complaints concerning losses made from playing games.
To maintain your account with the bookie, you are not to copy, publish, or redistribute the bookie’s gaming software, its contents, or any of the bookie’s properties, including images. They are all protected by copyright laws.
Addicted gamblers and those recovering from any form of addiction are ineligible to register with the bookie or play its games. To help people that may become addicted gamblers, the bookie does not allow customers, who requested, from accessing bonuses. That way, they will not be tempted to claim bonuses and play longer.
Employees of Buzzluck Casino and members of their immediate families are not eligible to register and/or play with the bookie’s software.
The bookie has no tolerance for players that exhibit fraudulent behaviours. Any fraudulent act displayed against the casino, another casino, or a payment processor leads to the immediate closure of the player’s account and forfeiture of his winnings.

NB: Do not register with the bookie if you are ineligible. Your account, and your winnings, will be closed if you match any of the bookie’s ineligibility policies.

Privacy Policy

Here, you will find out the data and information that Buzzluck Casino collects from customers, how they collect them, why they collect them, and what they do with them. This section will also reveal how the bookie protects customers’ data and information with them and the rights customers have over their information.

Customer’s Data Collected by the Bookie

The information the bookie collects and stores include:

Customers’ personally identifiable information. This includes customers’ names, physical addresses, email addresses, and telephone numbers.
Customers’ demographic information. This includes their gender, age, and hometown.
Information and data about customers’ devices. Basically, the information collected here is the device’s IP address, browser type, and operating system.
Information concerning customers’ activities on the internet. This includes pages customers visited on the casino’s website immediately after registering with the bookie and the times customers access the website.
Customers’ financial activities with the bookie. This includes details on customers’ deposits, withdrawals, chargebacks, refunds, and so on.
How the Bookie Collects Information from Customers
Personal and demographic information is collected when customers register with the bookie, send mails to the bookie’s customer service team, and/or chat with them.
Information about customers’ devices as well as their activities on the internet is automatically collected by the bookie’s server when customers access the website. Currently, the bookie’s website does not respond to the Do-Not-Track signal sent to it by customers’ web browsers and mobile operating systems.
Information on customers’ financial activities is collected by payment processors. When customers choose their preferred payment processors, the firms collect and store information about them. For this, Buzzluck Casino advises that customers should familiarize themselves with the terms of the privacy policy of their preferred payment processors because they may be different from that of the bookie.

III. Uses of Customers’ Information

The bookie uses the information it collected from customers to prevent fraud, personalise its services, reach out to customers if there are security needs, and prepare proper financial accounts. The bookie also uses customers’ information for direct marketing, though this is reserved for customers that subscribed to the service. Finally, the information stored about customers helps the bookie to provide maximum support to them.

Protection of Customers’ Information

Buzzluck Casino currently uses modern encryption technology to protect its customers’ information as well as their activities with the bookie’s software. This means that customers’ data cannot be accessed by a third party without customers’ and/or the casino’s consent.

However, the bookie discloses the details it stored about customers under certain circumstances. So far, the reasons Buzzluck Casino discloses customers’ details are:

When there are demands for information from the court of law to continue with legal proceedings.
If there is a need to use the information for an investigation, including the one concerning violations of the casino’s policies.
When the disclosure will aid the protection of people’s rights and properties.
If the casino needs the information to prevent or remedy potential and possible violations of policies.
When the disclosure will guarantee the safety of others.
If the information disclosed will reduce credit risk and encourage fraud protection.
When any of the third-party companies that work for the bookie requires customers’ information to work effectively. These third-party companies are those that deliver payment processing, email delivery, data analysis, hosting, marketing assistance, and customer care services.
Customers’ Rights over their Information
A customer can request access to the information the bookie has about him. This request is made to customer service, who will take about one month to compile and send the information to the customer. Where the team cannot complete the request within a month, they contact the customer to notify him of the delay.
Customers can change or review the information they submitted in their accounts. However, they must notify customer service before doing that.
Customers are free to close their casino accounts when they wish. They also have to notify the customer service about it.

NB:

Buzzluck Casino stores its customers’ details until their accounts are closed. This means the information they have on any of the players stays with them and is only deleted when the player’s account is terminated. However, not all of the pieces of information are deleted because the bookie retains some to comply with some legal requirements. Furthermore, the retained information comes in handy when there is a need to use it to assist in an investigation, prevent frauds, troubleshoot problems, and enforce the bookie’s terms and conditions.
Customers are expected to continue checking the bookie’s “Privacy Policy” page because Buzzluck Casino updates its policies from time to time. However, customers will be notified of the updates, which they must read and acknowledge before they are allowed to continue playing with the bookie’s gaming software.

Below are some of the crucial policies related to the bookie’s deposit and withdrawal methods:

The bookie uses third-party payment processors to carry out banking transactions with its customers.
The bookie has a collection of approved and available payment processors players from different countries can choose from. This list is found in the cashier page but it is only available to players that registered with the bookie.
You cannot withdraw more than $5001.00 within a week. But, if you are using Bitcoin to process your withdrawal, the maximum you can withdraw in a week is $6000.00. If you request for the withdrawal of more than the maximum amount, the bookie will pay the maximum amount for the week and then pay the rest the following week or the week after, as the case may be.
You can track your withdrawal status by selecting “My Account” and then “Account History”. Tracking your withdrawal status will help you to discover earlier when there is an issue with your withdrawal that needs your attention.
If you want to contact the bookie’s special team that handles issues related to banking, you have to do that through email during the United Kingdom office hours. However, if the matter requires urgent attention, you can contact customer service any time any day.
The bookie does not process the withdrawal request of customers with unverified accounts. Such customers can, however, deposit money into their accounts, place odds with real money, play games with the bookie’s casino software, and win real money. But they cannot cash out those winnings until their accounts are verified.
You can deposit money and place odds when you have a pending withdrawal. But if you want to, you can cancel the withdrawal request and return the money to your account instead of making fresh deposits.
Different players have different deposit limits. This deposit limit is given based on how long the account has been in existence and its verification status. Those that want their deposit limits to be adjusted can contact customer service for that.
Note that the bookie discourages customers from depositing money with cards that were not registered in their names. A player that wants to use such a card should first contact customer service and sort it out before going ahead to do so. Failure to get approval from the bookie before using the card will lead to the closure of his account and forfeiture of his winnings. The bookie treats such behaviour as fraud.

Winnings and Wagering

Below are some of the policies guiding wagering and winning in Buzzluck Casino.

Customers are to pay taxes and other charges accrued by their winnings and using the bookie’s software.
Customers from the following jurisdictions cannot place odds with real money: The United Kingdom (including Gibraltar, Guernsey, Isle of Man, Jersey, Channel Islands, and Northern Ireland), Spain, Slovakia, Russian Federation, Romania, Portugal, the Philippines, Sint Maarten, Curacao, Aruba, Italy, Israel, Hungary, France, Costa Rica, and Australia.
The only currencies accepted for deposits are US Dollars (USD) and Euro (EUR). However, customers can choose the currency for processing their withdrawals.

NB: Contact the bookie for details and/or clarifications of any of the terms you do not understand.

Account Verification

In Buzzluck Casino, a player can open an account, make deposits, place odds, and win real money, but he cannot withdraw his winnings if his account has not been verified. The bookie conducts customers’ account verifications as a measure to prevent underage gambling, fraud, and identity theft. Buzzluck Casino partners with reputable and certified identity-checking firms for this exercise. Customers that do not complete their accounts’ verification processes within the specified time frame may lose their accounts and winnings. This is why it is important that you get your account verified as soon as possible after you register with the bookie.

Documents Required for Account Verification

The major documents required for this exercise are:

A government-issued ID, which is still valid and in-date.
A document that shows proof of player’s address. This should be submitted if the address on the ID the player presented is different from the one on his account. For this purpose, the customer can only present an official document, such as tax bills or utility bills that was mailed to his current address. This document should not be older than three months.
Photographs showing the front and back sides of the payment card or cards used for deposits.

NB:

Do not send the documents for verification to any link unless it was given to you by the bookie’s customer service team. You should contact them when you are ready with the documents so they can send you a secured link for their submission.
Submitting incomplete, inaccurate, falsified, and/or manipulated documents will lead to the closure of your account and the forfeiture of your winnings.
The final stage of the verification process involves receiving a phone call from the customer service team. This call will be made to the phone number you submitted to your account.

Refund Policy

Buzzluck Casino has a policy that enables customers to reclaim their deposits if they are unsatisfied with the bookie’s method of operation. However, while processing the refund, the customer service team will deduct any bonus the customer has claimed and any other charges accrued before the balance is paid to the customer.

Buzzluck Casino Customer Service

Buzzluck Casino has three major avenues through which its customers and visitors can contact the customer service team anytime any day. These avenues are live chat, email, and telephone calls. The live chat allows instant enquiries, suggestions, and supports to be exchanged through text.

The button for Live Chat is available on every page of the bookie’s website and can also be found on the website’s “Contact Us” page.

For the people that prefer using email to reach customer service, they should visit the bookie’s “Contact Us” page to fill the email form and submit it. The bookie will respond to the mail within 48 hours through the email address submitted on the form.

If there is no response from the bookie at the elapses of 48 hours, the bookie should be contacted through phone or live chat.

The bookie also provided a toll-free phone number, where the customer service team can be reached all round the clock. However, the bookie can only communicate with its customers and visitors in English because it is the bookie’s language of operation.

Hence, you have to be able to speak and understand English very well if you prefer using telephone medium to reach the team.

Before you contact customer service, try to go through this review and the bookie’s website to check if what you wanted to suggest or enquire has been addressed. You should check, most especially, the “FAQ”, “Terms of Use”, “Privacy Policy”, “Games”, and “Promotions” pages because they have a lot of details concerning the bookie’s products and services. The bookie can also be reached through its Twitter handle.

Become an Affiliate

In Buzzluck Casino, you can earn an extra income by inviting more persons to register and play with the casino. All you need to do to enjoy this is to select “Become an Affiliate” at the foot menu of the bookie’s website so you will be directed to the Affiliate Edge website.

There, you can register to become one of the bookie’s affiliates after which you can start inviting people to play in the casino. With this, you will receive commissions when your referrals place odds.

Buzzluck Casino’s Bonus and Promotions

Buzzluck Casino, like every other member of the Club World Group, has many bonuses to offer its numerous customers. From the moment a player registers with the bookie to the time he closes his account, he stands the chance to enjoy different types of bonuses.

The bookie also offers promo bonuses at intervals but the players are notified of them when they are available. However, in this review, only the welcome bonus, daily bonuses, and comp points will be discussed.

Welcome Bonus

Buzzluck Casino offers every new customer a special bonus to welcome him or her. This bonus offers a 250% slots deposit match, up to $2500, on customers’ initial deposits. If the initial deposit is made with Bitcoin, the player stands the chance of receiving an extra $75 free chip in addition to the 250% bonus match. However, terms and conditions are attached to this bonus.

Terms and Conditions Attached to Welcome Bonus

The welcome bonus cannot be converted to cash and withdrawn. You must play games with them and then withdraw the winnings you made with them.
The monetary value of the bonus you claimed will be deducted from your winnings while your withdrawal is being processed.
Wagering conditions are attached to the welcome bonus. Any player that claims the bonus must wager 50 times, on slots only, before he can cash out his winnings.
The maximum bet per hand with this bonus is $10. Going beyond this will void your winnings.
Players from the following jurisdictions cannot redeem the welcome bonus: Ukraine, Lithuania, Croatia, Turkey, the Philippines, Serbia, Poland, Bulgaria, and Belarus.
The maximum cash out for the $75 free chip is ten times. But there is no maximum cash out for 250% bonus match.
The bonus can only be used for playing slots.
The 250% bonus match is claimed with a coupon but the $75 free chip is claimed by contacting customer service.
The bonus is subject to Standard Eastern Time.
The bonus is not compulsory; you can decide not to claim yours.

Daily Bonuses

Buzzluck Casino also has a collection of daily bonuses reserved for each day of the week. For instance, on Mondays, players that meet the status can claim a 70% or 75% bonus match on their deposits. On Tuesdays, there is an unlimited 70% bonus match on deposits. Wednesdays, Thursdays, and the rest of the week have their daily bonuses too. Nevertheless, these bonuses are subjected to terms and conditions, which must be met before they can be claimed and/or used.

Terms and Conditions Attached to Daily Bonuses

Daily bonuses are also irredeemable. This means they cannot be withdrawn as cash but used to play games. Only the winnings made from them can be cashed out.
Players can only claim a bonus once. For instance, you cannot claim Friday’s bonus twice on that day.
The monetary value of any bonus is deducted while customers’ withdrawals are being processed.
Players with pending withdrawals cannot claim any bonus.
The bookie can refuse or rescind bonuses claimed by customers when it deemed it fit.
The bookie denies some customers access to the bonus for reasons it deems fit.
Customers must deposit a minimum of $35 before they can claim any bonus.
Bets are first placed from players’ deposits before they are made from free chips.
The maximum bet per hand for players that claimed any bonus is $10.
Any bonus that is not redeemed within 60 days is expired, withheld, or removed. This count starts from the moment the bonus is claimed.
Each special bonus has a specified number of wagers attached to it, which must be completed only on the specified type of game over a given period. Any player that claimed a bonus and played a game excluded from the list of approved games for that bonus will lose both the bonus and the winnings made so far, if he has not fulfilled the wagering requirements.
No daily bonus has maximum cash out.
Players’ names, addresses, email addresses, and telephone numbers must be correctly written in their casino’s account before they can claim bonuses.
Players are to claim bonuses when their accounts are under $1.
The bookie can change the terms and conditions applied to claiming the bonus. It is the responsibility of the player to keep checking for updates.
It is not compulsory to claim any bonus. Players may choose to play without the restrictions attached to bonuses by not claiming any of them. Those that claimed the bonus by mistake should contact customer service immediately to have it removed.
Bonuses are given based on Standard Eastern Time.

Comp Points

Comp points are acquired each time players place bets with real money. So, the more bets a player places, the more comp points he accumulates. The good thing about these is that they are almost like cash, meaning they can be converted to cash and withdrawn without fulfilling any terms and conditions. The rate at which players can earn comp points is determined by the type of games they play. However, basically, one comp point equals ten units of the currency players wagered with. For instance, if you use USD, betting $10 earns you one comp point. But when you wish to cash out your comp points, 100 comp points are equal to $1.

Customers’ Reviews

Buzzluck Casino has collected quite a number of disgruntled customers. Players’ reviews about the bookie within the past three years are not in its favour. Based on what was gathered online, the summary of customers’ complaints and commendations are given below.

The Positive Reviews

RTG, which develops the bookie’s software, provides good games.
The bookie accepts Bitcoins.
They are honest about their dealings.
Customer service is supportive.
The bonuses are not compulsory.

The Negative Reviews

The bookie delays withdrawals.
Customer service is not helpful in solving some cases (those cases were not mentioned).
Players’ deposits do not show up in their accounts.
Playing only RTG games makes it boring at times.
It is uneasy to win games with the bookie’s software.
The terms attached to the bonus are inconsiderate.
The minimum deposit is high.

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Conclusion

Buzzluck Casino is a legitimate online casino because it is licensed by the Curacao Jurisdiction and also pays its winners without a problem.

What you have to understand is that gambling is a win-lose game. It is a risk. If you understand that you can lose money when you gamble, then, Buzzluck Casino is not a bad casino for you to play and have fun. But, remember to keep to their terms so you don’t lose your accounts and winnings. Read this review very well and then contact customer service for more details. Best of luck.

Emmanuel