Deals Cube was founded around 2012 and is based in Florida. Deals Cube operates as an online marketplace. You’ll find a host of lifestyle products on the site, which range from apparel and fashion accessories to personal electronics and more. Being a marketplace means that Deals Cube does not own or sell any item listed on the site. Rather, it is simply a platform where some users (independent users) list their items for other users to buy.
Interestingly, Deals Cube differs markedly from many of the other online marketplaces. In many of these other marketplaces, it is the e-commerce site that processes payments, and after deducting its commission, it sends the payment to the seller.
However, in Deals Cube, the sellers receive payment directly from the buyer. Deals Cube then notifies the seller of his/ her total invoice amount by email, and the seller is required to pay within 24 hours or risk penalties that include limiting of selling privileges or suspension of the account. This review of Deals Cube comes from the buyers’ perspective.
Though this bit about payment of fees pertains to sellers, it has huge implications for buyers as we’ll find out in the course of this review.
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With online purchases becoming very popular because of the convenience that it offers, one question is whether a great selection of top quality products can be found in Deals Cube to make it the ideal online shopping destination.
It’s no news that shopping in online marketplaces is less secure than shopping in particular online stores because various elements can come into marketplaces as sellers. This brings the question of service. If the Deals Cube does have the products, what about the service? What does Deals Cube offer by way of buyer protection? Is it worthwhile to buy via Deals Cube? In the first place, is Deals Cube legit?
Yes, Dealscube is legit. It is not a scam because there have not been any complaints about the products and services.
This Dealscube review will examine Deals Cube in order to provide the information that will help you answer these questions and more.
As a buyer, you’ll want a destination with a wide range of products so that you can get all your needs in one place. One advantage of a one-stop e-commerce destination is the convenience it offers, as it’ll save you the time and effort of checking out other stores.
In this regard, Deals Cube is technically a marketplace where sellers can list virtually every product. Thus, it has the capacity to offer a wide range of products. For example, the product categories (and sections within each category) you’ll find while browsing Deals Cube are:
The above product categories (and sections) suggest that Deals Cube offers is a place where you can get a wide range of lifestyle products. However, at the time of writing this review, on entering each product section, we found many of them (even whole product categories) to be scanty, even empty.
For example, on entering the Apparel & Accessories category: the Clothing section had only 5 items (4 socks, and 1 T-Shirt); the Accessories section had only 5 items (1 straw hat, 3 “Donald Trump 2020 campaign” baseball caps, and 1 kids’ digital watch); the Handbags, Wallet & Cases section had only 4 items; while the Shoe section had only 2 items – 2 sneakers.
Do you think 4 or 5 items are too few to be listed in a whole product section of a marketplace? We sure do. Amazingly, at the time of writing this review, the Apparel & Accessories category of Deals Cube (with its 4 or 5 listings in its different sections) was one of the most stocked product categories.
The whole Cell Phones & Accessories category had only 1 item – a Samsung case; the Electronics category also had only 1 item – an iPhone 4 glass screen protector; while the Health & Beauty category also had only 1 item – a TYME Iron Pro hair curler.
Shockingly, having only one item listed in a full category is a big feat in Deals Cube; this is because many other categories had zero items listed. This included categories such as Automotive category, Art & Entertainment, Baby & Toddler, Computers & Networking, Jewelry & Watches, Luggage & Bags, Sporting Goods, and Sports Cards & Fan Shop.
In terms of selection, you’ll joy in Deals Cube if you’re shopping Video Games; the PC and Mac section had 249 listings. There’s a lesser joy to be had in the software category; as this has a couple of listings in some sections.
The review is from the buyer’s corner (that is, all those who’ll be using Deals Cube as buyers; not those who’ll be using it as sellers). The website is pretty simple, uncluttered, and intuitive. In the home page of the website, you’ll find “featured listing” and “recently listed”. You can find items by going through either section.
If you have a particular product in mind; you can navigate to the product categories, click on your desired category, and narrow down to a section to view the products available. Alternatively, you may use the search tool on the website. Simply type in a product keyword, and it will generate available products that match your search enquiry.
When you find an item that you like, you can click on it to go to its detailed description page. In the page, you’ll be able to view the description and specification of the item, you’ll also find shipping and return details, you’ll view some detail of the seller, and you’ll be able to field some questions to the seller. After viewing any listed product; you’ll find a “recently viewed” section that shows all items you’ve looked at.
If you like the item, you can add it to your cart at any time by simply clicking “add to cart” in the description page. You can continue to shop or proceed to checkout. If you are not a registered member, you’ll be prompted to register by supplying your account details, billing address, and shipping address.
No one will want to pay more than reasonable for any item. Thus, the ideal e-commerce platform should offer products that are reasonably priced.
In this regard, the name Deals Cube even suggests that it is a place where you’ll get great deals (that is, high-quality products at low and affordable prices). Thankfully, pricing is one area (in fact, the only area) where Deals Cube really shines. Many of the items you’ll find listed in Deals Cube are for prices lower than you’ll find in many other places.
You’ll find many customers complimenting the low prices of Deals Cube. Statements about pricing in the independent customers’ reviews platforms include: “I loved the pricing”, “a great place to find what you need for a great price”, “impressed with the price of such high-quality game”, “price was below retail”, and more. In fact, some disgruntled customers even jump on the low prices of Deals Cube when complaining. This includes statements like: “low prices attract you to buy”, “don’t fall for the scam by seeing their less price”, and more.
Deals Cube is not a store but a marketplace so the price slashing promotions that you’ll find on the website of many online stores are lacking in Deals Cube. The individual sellers list their products at particular prices which you can accept by buying the product. It’s rare to find either Deals Cube or sellers in the platform running promotions.
You don’t want to have a headache when making an online purchase, so you’ll want a store that supports a range of convenient payment methods. Deals Cube does not burst the roof with support for a wide range of payment methods. However, it supported popular options like Authorize.net and PayPal. Through this payment gateway, you’ll be able to make payments with a range of credit cards.
Online purchases differ from conventional purchases in brick and mortar stores where you will walk out of the store with your purchase. After placing an order, it will be moved (at a later time) to where you’ll want to receive delivery of it.
Thus, there are certain important shipping considerations when making any online purchase, which includes: shipping destinations (whether the store ships to your location), delivery time (how long after placing an order will it take for it to be delivered), and shipping cost (how much it’ll take to receive your order).
Being a marketplace, the locations that items purchased via Deals Cube can ship to depend on the particular seller. However, at the time of writing this review, we took time to check every item listed by sellers in the platform and found that they mostly ship to only locations within the US.
No one will want to wait for too long to receive an online order. So the ideal online purchase place should offer fast delivery times. However, this is not one area where Deals Cube is rated. We found that Sellers even those seemingly close to shipping addresses quoted relatively long delivery times.
However, it’s better to be quoted a relatively longer delivery time (if the items are delivered gets delivered as stated), than to be quoted a relatively short delivery time and be plagued with late delivery. As we’ll find later (in the complaints section), many orders of Deals Cube do not get delivered within its already relatively long delivery dates.
The total cost of any online purchase is made up of the item’s cost and its shipping cost. So when shipping costs are high, even an item that is reasonably priced can easily be expensive to purchase. Thus, the ideal online store will offer shipping costs that are as low as possible.
Like delivery times, shipping costs in Deals Cube also vary, depending on the location of the seller and the location of the buyer. You’ll find a shipping cost calculator for each product on its description page. However, since one of the best parts of Deals Cube is their total cost (a component of which is shipping cost), you’ll find that shipping costs are usually relatively low. Also, many of the sellers offered free shipping (within the US).
There are many things that may cause you to be unsatisfied with the product that is delivered to you, and I’ll bet that you’ll not want to hold on to an unwanted item. Thus, the ideal e-commerce platform should allow customers to return an unwanted item to the retailer, and get a refund or a replacement.
Unfortunately, this is one area where Deals Cube does not do particularly well. Since Deals Cube does not own or sell any product itself, different policies apply to different products listed in the marketplace depending on the particular sellers.
At the time of writing this review, the return policies for many of the listed items did not make for good reading. On the product description page of each item, you’ll find a “Payment & Returns” section. Virtually all the items listed (not that they were many anyway) showed “Returns Accepted: No”. These included products like a digital watch, women’s purses, hats, which are products that are eligible for returns in regular online stores, and even in many other marketplaces.
However, there were few sellers of Deals Cube that were offering returns. Details of returns are limited to “Returns Accepted: Yes”. There is no upfront information about returns at all. There is no return window (how long from purchase date customers have to be able to return a product to the seller); there is nothing about return process; or who bears return shipping cost; etc. Also, as we’ll find later (in the complaints section), getting refunded is not as easy as customers will want.
The big complaint that buyers had against Deals Cube toured the cycle; from Orders taking everlasting to be delivered, to Orders not being delivered at all, to not getting refunded by the sellers, to Deals Cube itself doing nothing to help.
First, it starts from placing an order, being given a relatively long time for delivery; and having to wait out the time only not to receive delivery of the order. Then you’ll think the issue is late delivery. You’ll jump to contact Customer Support. Deals Cube makes it clear that you should be contacting the seller and not it (the marketplace). To their credit, the reviews show that some of the sellers respond promptly when contacted (as we shall soon see, this is even more dangerous).
Many sellers in Deals Cube are known to string customers along when contacted for “late delivery” issues. That is a sweet message like: “sorry your item is yet to arrive, gives us two more weeks and it will be delivered”. “One more week”, you may reason, “I’ve waited about 4 weeks already, what’s another 1 week not to wait?” One week comes and goes, and no delivery.
When contacted, the seller may cook up something and ask for more time to deliver. After several weeks, the seller comes clean and sends you something like “the item is no longer available”. That is when it dawns on most people that “late delivery” is actually “no-delivery”. After wasting your time for several weeks, it dawns on you that you’re not getting the delivery of your order.
However, while having wasted time hits hard, the hurt may not be very painful if refunds can be easily processed for you to get back your money. However, the reviews suggest otherwise. First, as stated earlier, many of the sellers in Deals Cube (at the time of writing) were not giving refunds.
However, as we know, financial institutions do not take fraud lightly. So one can easily file a chargeback with his/ her financial institution to get back the payment. This is why it was said earlier that promptly responding sellers in Deals Cube may be more dangerous. If a seller blanks you out and does not respond to your “late delivery” submissions, you may quickly identify the seller as a fraud and file a chargeback.
But a promptly responding seller may string you along making you think the problem is late delivery; and when it finally dawns that the problem is no-delivery, the window for filing a chargeback will have closed (cardholders have a limit on how long from the transaction processing date they can file a chargeback).
The bottom line is that many sellers in Deals Cube do not deliver. Shockingly, they are adept at stringing you along to make you run out the clock on filing a chargeback with your financial institution. According to the many reviews, there are some Sellers that promise refunds but will keep on posting the customers about the refund, in that art of running out the clock on filing a chargeback with your financial institution.
That said; if you must buy something via Deals Cube, do not fall into the trap and be strung along until the chargeback window is closed. If “late delivery” is dragging, or the Sellers promise refunds but is dragging their feet, file a chargeback with your financial institution as soon as possible.
In all the top independent customer reviews platforms such as Trustpilot.com, Complaintsboard.com, and Resellerrating.com, there are just too many complaints of this cycle – late delivery turn no delivery. What makes this annoying is that some of the undelivered products included game and software codes, which should have simply been sent via emails. When it dawns that the item will not be delivered, getting refunded becomes a problem. It should be mentioned that many customers were able to get back their money (albeit via filing a chargeback with their financial institution).
One striking thing in all of these complaints is that Deals Cube (the marketplace) does nothing to help. What it does is to tell the disgruntled customer to file a chargeback with his/ her financial institution. It should be said here that the operating model of Deals Cube constrains it in this regard.
Many online marketplaces process payments, and hold on to this, only releasing it to the seller when the customer satisfies that the product was received, or when a considerable time passes after delivery date and the customer files no complaints. This serves as buyer protection.
However, Deals Cube does not process payment; rather its sellers directly receive payment from the customers. What it means is that Deals Cube cannot force sellers to straighten up. The worst the marketplace can do is to suspend the account of the seller. As the evidence shows, scam sellers do not mind collecting a couple of hundreds of dollars and whistle away as the marketplace close their account. Who suffers is the customer who’s been ripped off.
That said, it’s safe to say that Deals Cube is not doing enough in the way of buyer protection (that is, to check the activity of its sellers).
However, this is not to mean that there are no positive reviews of Deals Cube at all. Yes, there are some positive reviews of Deals Cube in the independent customers’ review platforms. For example, we found three 5-star reviews of Deals Cube in Trustpilot.com.
Given the sheer volume of the negative reviews, we decided to shine an investigative torchlight on these positive reviews. We didn’t even do much before the reviews started looking, suspect.
For example, the first two reviews are too generic. The first review talks of “great deals” without specifically stating what was bought or for how much; while the second review talks of “product delivery being fast” also without specifically mentioning what was bought or how long it took to be delivered.
The third review does mention some products, but it is clear that it is not a first-hand review, and the second-hand reviewer is not even sure of where the original buyer made the purchase (is it Deals Cube or Deals Club?).
Customers’ reviews with the specifics (items bought, amount, dates, communication thread with the seller, etc) where they are available are negative.
This review will not be complete without specifically answering whether Deals Cube is legit or a scam. Our first check of a legit e-commerce platform is usually legality. This is because e-commerce sites that are backed by 100% legal companies are less likely to be scams.
In this regards, we couldn’t place Deals Cube because search as we may, we could not determine the Company backing DealsCube.com. Neither in the About Us, Terms and Conditions, nor in any other pages of its website is there any mention of the backing Company.
Another check of a legit e-commerce platform is fitness for purpose. That is the extent to which a platform delivers that which it purports to deliver. In this regards, it should be said that the purpose of Deals Cube as a marketplace is to provide a platform where buyers and sellers can meet. Yes, as a seller, you can list products in Deals Cube; and as a buyer, you can buy from sellers in Deals Cube. Thus, Deals Cube provides the platform.
Our next check of a legit e-commerce platform is the test of time. This is because a scam store is less likely to continue ripping off people for years without being called out. Scam stores that are fronts for scam artists are relatively short-lived.
Once their scam activity is exposed, customers wise up, and the store naturally closes up and disappear. In this regards, we were able to dig out that Deals Cube has been operating since 2012. Suffice it to say that no scam online store can continue ripping people off using the same front for about 7 years.
What about the numerous complaint of non-delivery? You are right to ask. After all, how can a buyer consider an e-commerce store legit if it collects money for a product and fails to deliver it or issue refunds? There is nothing legit about such a store (that is, one that collects money for an order, and neither deliver it or issue a refund). However, remember that Deals Cube is not an online store. It’s just a marketplace.
Deals Cube does not own any product listed on the site, neither is it Deals Cube that does the selling of the product, nor is it Deals Cube that your payment goes to when you make a payment for an order in the site. Deals Cubes simply set up the meeting place for buyers and sellers and shows a true “hands-off” approach.
What this means is that while Deals Cube is itself a “legit” marketplace, it does not do enough to check its sellers. As a result, the activities of many sellers in the platform bother on the scam.
Deals Cube is safe. Since you’ll be submitting sensitive data like credit card details when making purchases via Deals Cube, you’ll want the e-commerce platform to be safe so that your sensitive data will not leak out to unauthorized third parties.
There’s no doubt that Deals Cube ticks this box. It uses SSL technology which creates a private connection between your device and the sellers. The technology also uses encryption to ensure that even if data is captured, it cannot be read. With that, it’s safe to say that Deals Cube is safe.
Customers will always have questions and some will have issues with orders, so the ideal online store will provide for handling customers’ questions/ complaints.
The first place to get answers is the self-help articles of FAQs on the website of Deals Cube. These articles are arranged under Buyer’s FAQ and Seller FAQs. For direct contact with a customer support rep, Deals Cube supports email service. You can send an email using an online contact form or the email address: support@dealscube.com.
However, the support service is not available round the clock. You can get help with the contact hours of 9:00 am – 5:00 pm EST (Monday – Friday). It’s disappointing that Deals Cube does not support instant feedback channels like telephone support or live chat.
However, as mentioned in the complaint section, Deals Cube does little to help when issues surface. It simply refers customers to particular Sellers. The only way to contact a Seller is to submit a form via the “Question & Answer” section of the product description page. The absence of instant feedback channels (such as telephone) for contacting the sellers makes communication slow. Also, when the Seller gives you the runaround, Deals Cube will only tell you to file a chargeback with your financial institution.
Deals Cube is a legitimate online marketplace where buyers and sellers can come to buy and sell respectively; notably, it promises that sellers can list items for free and that buyers will have thousands of products to browse.
Deals Cube does provide an online platform where sellers can list their items, and where buyers can buy from. However, the selection is not as “great” as Deals Cube will want us to believe. We found many product categories to be empty, while many others had only a handful of items (1 – 5 items).
ALSO READ: AliExpress Review: Legit or Scam?
The only thing that Deals Cube has going for it is its total pricing – the prices of items you’ll find in the marketplace are relatively lower than comparable products you’ll find in many other places, and shipping cost is also relatively low (with even free shipping sometimes offered).
However, Deals Cube is plagued with many problems. The evidence shows that many Sellers in the marketplace do not deliver. Also, many sellers do not accept returns; some Sellers say that they accept returns, but getting refunds from them is like squeezing water from a rock. Unfortunately, Deals Cube does nothing in the way of player protection or helping customers get refunded. You’ll have to press your financial institution via chargebacks for any hopes of refunds.
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