Yes, Rotita is a legit fashion store that has been online since 2014 delivering high-quality fashion materials to customers all over the world without a problem.
Rotita is also an online women’s fashion store. It is one of the many China-based cross-border online stores. That is, it sells products picked in China to customers all over the world. Rotita provides apparel, swimwear, footwear, accessories, and more. Rotita makes it clear that it does not have physical stores, so it is exclusively an online store.
Rotita does not say anything about its operator or when it was founded. However, we found that it is powered by HongKong Yuzhen E-Commerce Co. Limited which is a robust company with other online fashion brands under its wings; these include Modlily and RoseWe. It also appears that Rotita has been operating since 2014.
Rotita is also an online fashion store that provides women’s shoes, women’s clothes, men’s clothing, jewellery, hot lingerie, leggings, handbags, pumps, bustiers corsets at the best price provided worldwide. Rotita is a Chinese fashion shop specializing in stylish clothes at low prices. Originally known as WholesaleItOnline, Rotita has only been Rotita since November 1st, 2014.
Top 5 Most Popular Fashion Stores Online:
Rotita is your global online destination that delivers some of today’s most exciting and edgy fashion apparel.
For thousands of fashion-forward girls, they are the one-stop fashion mecca for devotees of trendy apparel and swank accessories
With free shipping on every item, you see, enjoy cutting edge retail fashion that’s ahead of the curve and at wholesale prices.
Does Rotita actually hold the latest fashion styles? If Rotita does have the latest styles, what about the quality of its products? Then there’s the question about pricing; are the products of Rotita competitively priced as it claims?
Also, does Rotita offer top services that we’ll expect of the ideal online store (such as easy ordering, fast shipping, easy returns, effective customer support service, etc)? In the first place, is Rotita legit, or is it just another scam store?
This Rotita review will examine the store’s features and activities in order to provide the information that will help you decides whether they order from the store or not.
Before using an online platform, it is important to determine that it is legit. This is because there are just too many scam artists on the web ripping people off using scam stores. Thus, the big question is whether Rotita is legit. The simple answer to that is: Yes it is. The longer answer is that Rotita is operated by a 100% legal company, and is an online store that fulfils orders.
Our first check of a legit online fashion store is usually legality. This is because stores that are 100% legal are less likely to be scams. Thankfully, Rotita ticks this box. The online store is owned by Hong Kong Yuzhen E-Commerce Co. Limited. This is a live company incorporated in 2016 in Hong Kong as a private company limited by shares. Suffice it to say that scam stores do not get the backing of legal corporations.
However, the ultimate test of a legit online store is fitness for purpose. For an online fashion store, fitness for purpose will be delivering real and functional fashion products to customers that place orders. There’s no doubt that it won’t matter to customers whether an online store has legal certificates if it does not fulfil orders. Thankfully, Rotita also ticks this box. In the independent customers’ reviews platforms, you’ll find all the testimonials you want; hundreds of orders are fulfilled daily by Rotita.
That said; with Rotita 100% legal and known to fulfil orders with real and functional products, there’s no doubt that it is a legit online fashion store.
However, there are lots of complaints from its customers. While writing this Rotita review, we did some research and investigation to know what Rotita is actually doing to their customers and we were disappointed that most of the feedback was bad. As a result of this, we will advise you to stay away from Rotita. Or order from them at your own risk. Don’t get us wrong, some people claimed to have received their items perfectly well but the number of bad reviews is far higher than the good ones.
Rotita is also a safe fashion store. Before using an online platform, even after determining that it is legit and will not rip you off, you’ll also need to consider whether it is safe and will adequately protect the sensitive information that you share with it, preventing such information from leaking out. Definitely, personal information and credit card details are not information that you’ll want leaking out to unauthorized third parties.
Rotita does relatively well in this regard. It says it takes the online safety of its customers very seriously, and that it uses reasonable security methods to ensure the safety of users’ data. It does not give the details of these “reasonable security methods”, but it was easy to find that among them SSL (Secure Sockets Layer) technology, which is the industry standard in ensuring secure data transmission over the internet. SSL uses bank-grade encryption ensuring that even if data being transmitted is managed to be intercepted, it cannot be read by the hackers.
With this, it is safe to say that Rotita is a safe online store where you can shop without worries about your information being compromised.
The complaints section is always an important part of our reviews. This is because one of the best ways to gauge how healthy a product/ service provider is is to check what its customers have to say about it. True, there is virtually no establishment that is free of complaints. However, too many complaints raise red flags about the store, as the ideal legit store shouldn’t be overrun by complaints.
For this section, we checked the independent customer reviews platforms like Trustpilot and Sitejabber. At the time of writing this review, the ratings of Rotita on these platforms were just slightly above average. For example, in Sitejabber, Rotita was rated 2.8 out of 5 by 4,455 customers; while in Trustpilot, it was rated 2.9 out of 5 by 3,590 customers.
Interestingly, while these are not flying-colour ratings, they are relatively high ratings for a Chinese cross-border fashion store. That is, on these platforms, China-based online fashion stores usually have far poorer ratings.
That said, some complaints stood out in the customers’ reviews which made Rotita score just above average. These include:
One of the complaints that dominated the spaces is that many times after placing an order, Rotita will proceed to cancel it. For example:
As can be gleaned from the reviews, it is not the cancelling of the order that hurts, but the fact that Rotita does not communicate with the customer about it. So customers will be expecting their order; and when it doesn’t come as expected, they’ll reach out to Rotita only to be told the order was cancelled. Time wasted.
Another complaint about Rotita that’ll jump out at you when you look at the review platforms is that Rotita does not run true to size. Specifically, its products are many size points smaller. For example,
Is there a China-based store that will be free of poor quality complaints? Well, Rotita isn’t. There are just too many complaints of poor quality products received. For example:
The poor-quality complaints take various forms. There are some stating that the items received differ significantly from what was pictured; there are others stating that the items received were made from poor quality materials, and there are others stating that the items received were poorly made.
However, it must be said that there are many customers that expressed satisfaction with the quality of their orders. Even some complaining customers often report having one or two items in their order with satisfactory quality.
That said; the quality of orders in Rotita is at best “hit or miss”. You can get items that you’ll be pleased with, but the significant number of poor quality complaints also means that you also can easily get delivered items of overwhelmingly unsatisfactory quality.
Where poor quality complaints are many, there’ll be many requests for returns for refunds. However, as the customers’ review shows, returning Rotita’s items and getting a refund is not as easy as customers will like. For example:
The “difficulty getting refunds” complaint starts from getting refund approval. As the numerous complaints show, Rotita will often give customers the run around when customers submit return requests. Then where approval is obtained, other issues rear their heads. First, with the return address being in China, and customers responsible for return shipping, they soon find that cost of return shipping is high.
Secondly, when customers do ship back the unwanted item, there are just too many reports of Rotita refusing to refund the customer, claiming that the item is damaged or stained, with the customer maintaining that it was never worn or washed. With this, you’re not even sure that after paying the heavy return shipping cost, you’ll get refunded; which means you could end up losing more (return shipping costs). Lastly, when Rotita does agree to a refund, actually getting the money back is easier said than done.
It should be said that this problem with getting refunded is the main reason why you’ll find Rotita labelled a scam on some platforms. If customers do not receive their order or are dissatisfied with the quality of their orders, they’ll not be too pissed if they can get back their money without hassles. However, if there’s any chance that they’ll be out of pocket, then the scam label is placed on the retailer.
Another complaint that you’ll find is that Rotita’s support service is poor. Given the numerous poor quality reports, you’ll expect the Support Service to be inundated with requests. However, customers are often left dissatisfied. It is not just that they couldn’t get the needed help, but the reviews show basic Support failures like not answering submissions. The first complaint in this section (cancelling orders without communicating with the customer) tells you much about the support service.
Below are some of the Rotita complaints and feedback we found online:
Ordered quite a few items from this company, and never received ONE! Called and called…When no responses, I looked up the reviews, and…yep, it’s a scam. Some people did get items, I presume so that they won’t be listed as fraudulent, just a “troubled” company? Anyway, I hope this warns some others out of ordering from these guys!
I will give them zero stars if possible, this is a Chinese website with the lowest quality on their fabric, I ordered a dress cost me 37 dollars, it was like a joke, didn’t look at all like the picture on their website, the fabric was a joke, and they basically refused to refund the money, they keep sending offers to keep the item, DO NOT WASTE MONEY, go to Ross or any other discount store in the USA, no need to be wasting money with those fraudulent websites from China.
This was by far the worst online shopping experience I have had. I asked where my item was because I had paid $20 extra for 3 to 5 day shipping and 5 days later my item was still not even processed so I asked for a refund the next day I got a response that told me to be patient so I replied absolutely not I just want a refund so now day 3 which is 8 days after my purchase I’m told it’s too late because the item has been shipped so never again will I shop here and whoever replies to the tickets that are submitted or at least mine their boss should have a chat with them on how to conduct business properly when someone asks for a refund you don’t say no be patient that’s their decision, not yours
They don’t honour their return policy. They don’t want you to return the clothing you don’t want. They offer you a percentage of what you paid for the clothing and tell you to keep the clothing. The clothing is cheap, the material is cheap, the sewing is poor, and none of it looks as good as it does online. They really are a scam. Don’t buy from this company. They will drive you crazy if you want to return anything. They really are a scam.
Jenna says:
Any good reviews you see are fake. I absolutely guarantee it. They will be short sentences saying how awesome the company is and will be put on the site in small groups to help boost their score.
This company is a scam. Your purchase and nothing ever arrives. Then they try to refuse to give you your money back as if taking money for a product and then not giving it to the customer is an acceptable business practice. I would give them zero stars if I could. Run for the hills if you are considering purchasing.
Very nice quality swimsuit sent a little more slowly than I would have liked-but the company let me know that shipping would be slow so I knew it would be slow. Good price and good quality, so I ordered another one!
I really enjoy ordering from Rotita, the clothes are of good quality at affordable prices. Sometimes the items I order don’t fit but they quickly refund the amount to my account. I will continue to order more.
I order dresses on May 15th 2018 and it now June 10th 2018 and no dress. I was promised a refund of 50% if the dress were not received by 6/7/2018 and a full refund if not received by 6/20/2018. We’ll see about that!! As of right now the merchant or the shipping people do not know the location of my package. if I knew the dresses were coming from another country I would NOT have ordered them to avoid this problem.
I also had an issue ordering on the website it stated that there was a problem with my payment. I didn’t know because usually, the merchant will call the client. However, I just happened to see that I have a message on their website to address.
When you enter a fashion store, you’ll want to find a variety of products so that you can get all your related products in one place. Being able to get your needs in one place offers a host of benefits. Apart from the convenience that a one-stop-shop offers, it also comes with cost savings (from large order discounts, and one-order shipping instead of shipping different orders from multiple stores).
When shopping in Rotita, the product categories, and the products you’ll find in each category are as follows:
Another important consideration is the number of styles. That is, it is not enough that a store offers dresses and tops, it is also important that there are different styles of dresses and tops so that a wide range of customers will be catered to, no matter their style preference.
Thankfully, Rotita ticks this box. It not only has a variety of products, it also holds a large inventory of each product type. With its large numbers, you’re very likely to find your heart desires no matter your style preference.
Visit HERE for more Dresses
Visit HERE for more tops
Visit HERE for more Swimmwears
Visit HERE for more
Visit HERE for more bottom
Visit HERE for more
Visit HERE for more Plus size
Visit HERE for more
[button link=”https://www.rotita.com/Best-of-Sale-vc-223-1.html?lkid=32273″ size=”large” target=”new” text_color=”#ffffff” color=”#2ecc3c”]VISIT ROTITA.COM HERE[/button]
Everyone wants the best prices. Thus the ideal online store must offer prices that are perceived as reasonable. In this regard, Rotita advertises as the “ultimate one-stop-shop for the modern yet economical fashionista”.
Thankfully, Rotita lives up to its promise. You’ll find the prices in Rotita as very competitive no matter the product category you enter. For example, at the time of writing this review, almost every dress (including gorgeous styles in must be added) in Rotita was priced between $30 and $42. Many exquisite Tops were also going for $15 – $35. In fact, you’ll find that Rotita is a destination for quality women’s wear without the hefty price tags.
Promotions allow customers to get items for free or for less than the going prices of the items. Thus, the ideal online store will offer a ton of promotions. Rotita ticks this box.
As with any promotions-generous store, you’ll find a slew of price slashing promotions in the landing page of Rotita. At the time of writing this review, the following promos were being offered.
Promotions are usually time specific. That is, they run for only a time period of time. So you’ll need to continuously check the Rotita website to know what promo is running at any particular time. Alternatively, you can submit your email in registration for the Rotita newsletter, and you’ll get alerts of offers. You’ll even get 10% off your next order if you subscribe to the newsletter.
You won’t want to have a headache when making online purchases. Thus, the ideal online store should offer a range of convenient payment methods. Rotita does well in this regard, as you can pay for your orders using PayPal, and popular credit cards.
Paying by Credit Card
Credit Card Buyers can pay securely by credit card (including Visa and Mastercard) via PayPal.
Paying with PayPal
<figure><img class=”size-full wp-image-7579 aligncenter” src=”https://www.topreviewssite.com/wp-content/uploads/2018/08/PayPal.png” alt=”Rotita Paypal Payment” width=”201″ height=”59″></figure><p></p>
Interestingly, Rotita supports many international currencies. Thus, when shopping in Rotita, you may not have to deal with currency conversions.
Shipping is an important consideration in any online store because whatever is purchased will have to be shipped from the store’s facilities to the customers’ location. Thus, you’ll need to consider: whether the store ships merchandise to your location, how long it’ll take the store to ship your merchandise to you, and how much it’ll cost.
Online stores that ship merchandise worldwide come out strong because no matter where you are a resident, your location is more likely to be covered by the store. Rotita ticks the box in this regard, as it ships merchandise to worldwide locations. Rotita directly ships to 150+ countries.
Online stores that offer fast delivery comes out strong because no customer will want to sit endlessly waiting for an order to arrive.
Delivery times consist of order processing time and order shipment time; processing time is how long it takes from when you place an order to when the order ships, while shipment time is long it takes from when the package ships to when you receive it.
In Rotita, order processing usually takes 1 – 4 business days, but it advises that some items may need up to 6 – 9 business days. Shipment time varies depending on where the item is shipping to and the shipping option that is selected. For example:
It should be said that Rotita items ships from China, but that it does well in terms of delivery times. Many of the china-based stores are overrun with late delivery complaints, but that was not the case with Rotita. Though a few Rotita customers reported late delivery, many many more were satisfied with delivery times. So, late delivery does not appear to be a problem plaguing Rotita.
Online stores that offer shipping costs that are as low as possible always come out strong. This is because shipping costs are added to items’ purchase costs in determining the total cost. As such high shipping costs can easily make even items that are reasonably priced too expensive to acquire.
Rotita also does relatively well in this regard. For example, when shipping to the US, Flat Rate shipping cost $2.99 for orders less than $20, but free for orders over $20; Standard Shipping cost $4.99; while Expedited shipping cost is calculated by package weight.
When shipping to every other country supported, Flat Rate shipping is also free for orders over $20; while Standard Shipping and Expedited shipping costs are calculated by the weight of the package and the distance the package will travel.
The plus of the shipping cost is not just that free shipping is offered, but also that the minimum order requirement for getting free shipping is very low (just $20+ orders). With only $20+ required to get free shipping, you’ll not be pressured to overspend in chase of free shipping. Also, the free shipping offer applies to every location. This is unlike many other fashion stores that offer free shipping to only their domestic market.
They ship worldwide, to over 200 countries and regions. But there are still remote regions and islands Rotita don’t have shipping to, like Jersey, Guernsey, Isle of Man, Montserrat, Montenegro, Kenya, Honduras, Montenegr, Armenia, Saint Kitts and Nevis, Vietnam, French Guiana, Bahrain, Nigeria, Trinidad and Tobago, Costa Rica, Antigua and Barbuda, Guadeloupe, Falkland Islands, Yemen, Anguilla, El Salvador, Faroe Islands, Guyana, Republic of Moldova, Netherlands Antilles, Iraq, Iran, Cuba, The Republic of Cote d’Ivoire, The Republic of Sudan, Libya, Republic of the Congo, República de Guiné-Bissau, Union Of Myanmar, Darfur, The Syrian Arab Republic, Republic of Zimbabwe, Republic of Liberia, The Republic of Lebanon, The Republic of Sierra Leone, The Commonwealth of Eritrea, Democratic Republic of the Congo, Democratic People’s Republic of Korea, The Somalia Democratic Republic.
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Confirm: A confirmation email will be sent to you once the order needs authorization. They begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for them to change or cancel your order, however, they may support your request.
Processing; It usually takes 1-4 business days for your order (while some items may need 6-9 business days). They will send you an email if the processing time takes longer than expected.
Shipping: Rotita offers free shipping by Flat rate shipping. For express shipping please choose the shipping method at check out page.
Delivery: Your tracking number and the express company website link will be sent an e-mail immediately after they ship the order out. You can also track it in your user account on Rotita. Rotita will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review and get points rewarded.
Please contact Rotita within 6 months since shipment if no receipt or delivery, their representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Custom Tax or Duty
Normally customers will not be charged with any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay the tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact their customer service by submitting a ticket.
APO/FPO/DPO Shipping
Rotital apologizes that military addresses (APO, FPO, DPO) cannot be delivered. For the US territories, please leave a message when you place the order.
Rotital doesn’t deliver to below countries, Jersey, Guernsey and Isle of Man.
If you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section instead of state or province section.
In online purchases, customers are unable to physically assess items before committing to them. For this customers will want stores that allow returns; that is, being able to return to the retailer any delivered item that is not totally satisfactory. Thankfully, Rotita is one online fashion store that allows returns.
Usually, not every item is eligible for returns. However, you’ll want return restrictions to be limited so that you can return virtually every item that you’re not content with. In Rotita, most items are eligible for returns. Only jewellery and Flash Sales products are final sales and cannot be returned.
Eligible items must be returned in the new condition they were when delivered. That is, they must be unused, unworn, unwashed, and unaltered. Any sign of use will make an eligible item rejected when returned; and these include stains (with makeup etc) or scent (deodorant, perfume, etc).
Receiving an item that does not meet expectation is frustrating enough. So the ideal online store should have an easy return process.
In this regard, Rotita is so-so. Like most online fashion stores, if you receive a Rotita order that you are not totally satisfied with, you’ll have to first contact Rotita, to submit a return request and get a Return Authorization.
After logging in, navigate to the “My Orders” page and click on “Returns & Refunds”. Then follow the instructions to submit the return application.
If Rotita approves of the returns, in the approval mail, you’ll get the RMA (Return Merchandise Authorization) number and the Return Address. You can then proceed to package the item appropriately, and mail the Return Package to Rotita. You’re required to use shipping with tracking because you’ll need to update the return tracking number.
However, you don’t have forever to return an unwanted item. Like in every online store, items returned are only accepted if received by the store within a specified time frame. You’ll want an extended time frame so that your return package will not be received late and be rejected.
Rotita does well in this regard, as it accepts all returns made within 30 days of the delivery date. This is like the industry-standard return window. So you’ll have enough time to return any Rotita’s item that you’re not content with.
Where costs are involved, you’ll want them to be as low as possible. Being delivered an unwanted item is frustrating enough; you definitely won’t want to be forced to hold on to unwanted items because of prohibitive return costs.
In this regard, stores that offer free returns come out strong. Unfortunately, Rotita does not offer free returns. It does not charge restocking fees, but return shipping cost applies. However, customers are required to bear the cost of return shipping.
After successfully shipping your return package, you won’t want to be waiting forever to receive your refund. Thus, the ideal online fashion store should offer fast processing of returns and issuance of refunds.
In this regard, Rotita advertises that it processes returns in 7 business days after which refunds are issued immediately. However, after refunds are issued, it may take some time to be reflected in your account. How much time it takes will depend on your original means of payment. Where the payment was via PayPal, the funds will be reflected 1 – 3 business days after issuance, while it’ll take 10 – 20 business days for refunds to credit cards and bank accounts to reflect.
You can return the exchange within 30 days of receipt for most items in new condition within 30 days of delivery.
Note: Rotita is not responsible for missing, damaged, or packages lost in transit.
You can make a new order first, and when they get the return, they will apply a full refund of the items you returned.
They will offer a full refund of the items you returned. Please note that the customer is responsible for the return shipping fee.
1. The refund will be issued within 7 business days upon the receipt by their warehouse and verified the conditions of the items.
Customers are not allowed to cancel paid orders by themselves. You shall submit a ticket and request to cancel. Their customer service will help and apply for a refund.
It is Return Merchandise Authorization. They will send it with the return address in the return ticket. And when you drop the return package at the post office, you need to put it on the return package.
Log in to the My Orders page and click the “Return & Refund” button, then follow the instructions to submit the return application.
If you want the balance in your store account back to your bank account, please click the “Withdraw” button, enter the amount and submit, their customer service will resolve this issue within 1 working day except at weekends and holidays.
Step 1:
Click “Sign in/Register” and log in, then have a review of My order.
Step 2:
In “My Orders”, you will be able to get an overview of your order history and their status. Click the “Track” button, you will be directed to a new page and see track info and a link
Persons will have questions that they’ll need answers to before they’ll commit to a store. Also, even after the commitment is obtained, it is certain that there will be customers that’ll have issues with their orders, and they’ll need these issues resolved if they are to be loyal.
Thus, the ideal online store should have an effective customer support service for handling the questions and issues that customers may have.
Rotita, like every other online store, has self-help and direct help resources. The self-help resource consists of an FAQ, which holds answers to many of the questions that customers have asked in the past.
The FAQ answers questions in the following subjects: Return & Refund policy, Shipping information, Payment issue, Track my order, Modify my order, Account inquiry, Company/ website information, Product inquiry, and IPR infringement.
If you’ll rather directly contact Rotita, it offers many direct contact channels. There’s support for postal mail; you can send Rotita using the address: Hong Kong Yuzhen E-Commerce Co. Limited. RM01, 21 F, Prosper commercial building, 9 Yin Chong Street, Kowloon, Hong Kong.
Everyone knows that getting feedback is slow and difficult with postal mail. Thus, there is support for email. You can send them an email using the online form accessible from the “Contact Us” page of the website.
Alternatively, you can send an email directly from your email account, using the email address: service@rotita.com. For instant feedback, there’s support for Live Chat, which is also accessible from the “Contact Us” link in the Rotita website.
Interestingly, the live chat is available 24/ 7; so you can reach out for help at any time and any day. Unfortunately, Rotita does not offer telephone support.
Rotita is a legitimate china-based women’s wear online store offering apparel, swimwear, footwear, accessories, and more. There’s a large inventory of each product type ensuring that you’re likely to find something that appeals to you no matter your style preference.
Very important is that Rotita offers competitive pricing and numerous promotions that further floors prices. Thus, you’ll find gorgeous clothing at affordable prices. Rotita also ships worldwide, offers free shipping, and gives you up to 30 days from the delivery date to return any item that does not meet your expectations.
However, quality is really “hit and miss”. True, Rotita is a legit store that holds quality items, but there are too many poor-quality reports, showing that the store is plagued with poor quality issues. Also, getting return approval is more difficult than should be.
Then return shipping costs are relatively high, as the item will ship all the way to China. And even after Rotita gets the return package, actually getting the refunds is not as easy as customers will want.
Rotita is a legit store; you sure can get good quality items, and at good prices. However, your experience can easily turn bad, via receiving an item of unsatisfactory quality, and not finding the refund process easy.
[button link=”https://www.rotita.com/Best-of-Sale-vc-223-1.html?lkid=32273″ size=”large” target=”new” text_color=”#ffffff” color=”#2ecc3c”]VISIT ROTITA.COM HERE[/button]Do you have any experience with Rotita? Kindly use the review form or comment section below to give us your brief Rotita review.
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I ordered and paid for swimwear on the 2nd of February 2020. I have the proof o my crefig card. As of today 21 April i have never received said swimwear and after emailing them constantly for the the past 5 weeks they are not refunding or should i say repaying my money. £45.25. The emails i have received are ridiculous. I am so frustrated. Its diffucult to get through to the credit card company at this awful time. Rotita are thieves and fraudsters . I wouldnt ever buy from them. Take heed everyone. They have no scruples
Ordered on 12/13/2019 and never received the product. ROTITA claims the packages were "delivered" so they aren't entitled to refund my money, even though I paid for shipping insurance, and their policy is to refund the money or replace the missing/damaged items, BUT THEY WON'T EVEN HONOR THEIR OWN SHIPPING INSURANCE POLICY! At one point in my Ticket Claim process on their website, they acknowledge they were going to refund my money but that I had to "close the PayPal dispute" first, but I don't have an open dispute with PayPal. I have told them repeatedly that I don't have a PayPal dispute, but they just keep saying the same thing, "close PayPal dispute then we refund the money". They are LIARS and THIEVES, DON'T TRUST OR BELIEVE A THING THEY SAY. DON'T ORDER FROM THIS COMPANY BECAUSE YOU ARE BASICALLY JUST GIVING YOUR MONEY AWAY TO A BUNCH OF LIARS AND THIEVES!!!!
If there was a zero rating, I would use it. I placed my order on 11/6. On 11/17 Tracking indicated they have not even filled the order yet. When I tried to cancel my order, I could not. I contacted their Chat and was told it will be shipped on 11/22-- and it is coming from China.
So if you want something in a timely manner DO NOT do business with this company.
will never order again. Order 3 blouses and only two came in after two weeks. will not call number overseas. no info on returning. this has cured me from ordering on line. and of course i am human.
Ordered Bathing suit. By the time I received it(almost 2 months) it was too late for my outing. Product was not the color or style from picture. Read the reviews too late and didn’t even try to get my money back. Lesson learned. Don’t believe the 5-7 Shipping days. It was just shy of 7 weeks. Never again!
I got a shirt/blouse from them, what a garbage, it cost $30, don't order from them , on the picture it looks amazing but in reality, I would never wear it. I regret that I ordered from them.
So, first of all, it is not possible to give "0" stars. They do not deserve even 1 star. I ordered from Rotita on July 29, 2019. The order was late arriving. I contacted the customer service and of course there is no telephone contact. I used the live chat. What a joke. You type in your complaint and then it takes a LONG time for them to respond in the chat - if they respond at all. Anu and Suganya were particularly bad for this. They asked for my bank records to prove that I had paid for the merchandise. The company had sent me two emails indicating that payment was received and yet they asked for BANK RECORDs - not a hope in you know what, would I give an online company my bank information. Both customer service reps asked for bank records.
Then to respond to the question, all they do is copy information from the computer system. They don't actually type responses. Then you have to figure out what the computer information really means.
I ordered 4 items. 3 finally came altogether after my crappy experience with Anu. Then the 4 item came and I was charged another $26 before the courier company would had it over. Yet, their website says free shipping. What else are they lying about???
I was on the live chat for over 30 minutes. There was a gap of 15 minutes after the last chat and I finally stopped chatting. I am still waiting for the manager to call me. I was advised it would be at least 12 hours before a manager would call me back. Obviously there 24/7 customer services only includes reps on at night, no managers.
This has been a terrible experience and I will NEVER order from them again. They behave without ethics or decency. I doubt a manager will ever call back. I doubt I will ever get my $26.00 back and I know I will never be compensated for my time to follow up on this lousy, crappy, unethical, miserable experience.
At first they were able to take my cash instantly from my account, I made my purchase 2/4/19 and was told it would arrive by the 14 or 15 was perfect since it’s was valentines. As the day was approaching on the 11 I received an email stating that they did not have my address, I let them know that I gave them the information at the time of my order and resent my address with much hesitation. Then I was told it’s arrival time would be in March. At this point I requested a 50% refund as it so states in their policy, they fought me on this for days and would not budge, I let them know that I was going to add a bad review to the ones already posted it was then they refunded the 50%. Not good PR
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Do women who are on free sex websites buy clothes from here
Everybody can buy from Rotita.
This is a fake company and a Chinese hacking job waiting to steel your money. Do not buy or do it if you want some chinese crap that dont fit and you can not return.
Oh sure you can buy from them and have the money come out of PayPal and your bank ! They even make a shipping label than next thing you know they are sending a email stating that you never paid even though you show them all the proof. They cancelled the order without my permission and now will look into it and to wait for 10 days!! What a joke !! Stop stealing peoples MONEY!! Why would you create a shipping label?!! My advice to other people STAY AWAY!!
POORRRRRR QUALITY, DO NOT SEND THE COMPLETE ORDERS , NO ANSWER THE CHAT, THEY CLOSE CHAT WITH ANY COMPLAIN. i THINK THIS COMPANY IS A SCAM.
Terrible company. DO NOT BUY FROM HERE. The item is not the same as shown
Hard to get your money back.
I ordered a jumpsuit the picture on the site are beautiful but what you get is a joke they should be ashamed of themselves for selling shit like this don’t order you will be very disappointed we need to file a class action lawsuit they have stolen from so many people I took clothes to a tailor to see if he could fix it he didn’t want to touch it said these clothes were horrible
I ordered two blouses which came in a timely manner, they were of good quality and well made but did not fit correctly. The package contained no return forms or anyway to contact them. On the web it had an email address which after two tries I finally received an answer telling me to use a number to place in my return package which I did. That was in June and now in September I still have not received my money. Very poor customer service.
DO NOT ORDERED FROM THIS COMPANY!
I ordered two shirts. When I received them, they were SO cheap looking I instantly returned them using their return process. After several weeks of waiting, I was told that my shirts were worn and stained! I never even tried them on and put them back in the original bags! This place is a scam and took my money for sure. Either people in their warehouse are doing this to steal the clothing for themselves, or this is a scam that they use to not really give refunds. Not only am I out the money for the shirts, but the shipping both ways! I was really shocked! Beware!
I've had a very bad experience with Rotita and i just had to come warn other buyers to beware. I ordered three dresses on rotita in September. The orders were delivered on October 6. For context, i live in Canada. On getting the order, i found the quality of the dresses were really poor and substandard for a $40 dress (each) so i returned them through USPS to the address provided to me by their agent. My return was received on October 14, still within the 30 days return policy. I never received a refund and today, December 5, i reached out to them through live chat and the agent disconnected the chat when i asked for my refund. So i opened a new ticket, aside from my original refund ticket and got a message from them saying my return period had exceeded the 30 days return period and was no longer eligible for a refund.
In my mind, an online store with no physical location shipping from China is nothing but a scam. Buyers beware!
I wish I would have done my research before I purchased from this company. I placed an order on 12/13/2019 and I still have not received my product as of 01/10/2020. Every time I open a Chat Session to inquire about my order, "I am told to be patient and I will receive my product". The Chat agents don't work for Rotita directly, they are outsourced, so they can't actually do anything for you except to try and reassure you that your product will arrive soon. Since there is no phone number to contact Rotita directly, all you can do is open a "Ticket" about your order on their website, which I have done several times, and still to this date I have not received a response from them. THEY ARE DOWN-RIGHT THIEVES!!!! I have disputed the transaction with my credit card company, and thankfully they are honest and reputable so I will get my money back from Rotita, but if I could turn back time and never have placed the order, I would!!! I will file complaints with any and all Domestic and International agencies that will allow me to. Consumers should not have to deal with online thieves like this! SHAME SHAME SHAME!!!
I thought that the styles were lovely, but I will not order ANYTHING online. So I "chatted" with a rep online, asking for a 1-800 phone #. She simply replied with a one word answer which was "NO". I replied with "No?" in which she did not reply. I replied again with "it sounds like a scam company". which again she did not reply, finally supplying me with the online site info only. She then told me to order online that way. I refuse to order from China in this fashion. No pun intended!