Simply Dresses is an online store specializing in formal and semi-formal dresses for any occasion. Whether it’s a prom, wedding, or cocktail party, Simply Dresses has the perfect dress to make you look your best. With a wide selection of styles ranging from classic to modern, Simply Dresses makes it easy to find just what you are looking for. Plus, with free shipping on orders over $150 and hassle-free returns and exchanges, Simply Dresses makes shopping stress-free so you can focus on finding the perfect dress!
Simply Dresses advertises as a fashion destination having a dress for every occasion. It adds that its assortment of dresses (classic formal dresses, trendsetting party dresses and more) will make you feel simply confident as you step out in style at any event.
The question in this Simply Dressesreview is whether this is just an advert blurb, or whether Simply Dresses lives up to its name and provides elegant dress styles that you’ll need to grace your every event.
If it does have the dresses, are they of high quality befitting your special occasion? Since gracing your events shouldn’t be at the cost of an arm, what about its pricing; does Simply Dresses feature competitive prices?
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Yet again, what about the service; does Simply Dresses offer the top service that we’ll want of the ideal online fashion store (such as easy ordering, fast delivery, easy returns, effective customer support service, etc)? Lastly, is Simply Dresses legit, or is it a scam front that can rip you off?
Yes, is legit. It is not a scam because it is a popular and reputable fashion store that has been online since 1999. They have a very good rating and feedback from customers. Continue reading to know what they are saying.
This Simply Dresses review will examine Simply Dresses in order to provide you with the information that will help you answer these questions and more.
Simply Dresses is owned by the New York-based Occasion Brands LLC, which is the same company behind Promgirl (which specializes in providing teenagers with a range of special occasion dresses) and Kleinfeld Bridal Party (which specializes in providing wedding gowns and wedding dresses for brides and bridesmaid respectively).
Promgirl was the first fashion brand of the company in 1998. With the teen-focused Promgirl proving very successful, David Wilkenfeld (its founder) saw the need to expand beyond teens, and to provide a platform giving “women of all ages” access to top special occasion fashions. Simply Dresses was the result, birthed around 1999.
Simply Dresses advertises with the tagline “a dress for every occasion”. It aims to provide dresses for the big, small, and all of the moments in between. Thus, its assortment range from special occasion dresses for weddings and cocktail parties to everyday dresses for the office.
With the stories of people being ripped off on the internet, it is wise to determine that an online store is legit before proceeding to use it for transactions. Thus, the big question here is whether Simply Dresses is legit. The short answer to that is “Yes”.
Our first check of a legit online store is usually legality. This is because stores that are 100% are less likely to be scams. Thankfully, Simply Dresses ticks this box. It is owned and operated by Occasion Brands LLC, which is a 100% legal company registered in the US. Suffice it to say that scam stores do not obtain legal identities.
Another check of a legit online store is the test of time. This is because the scam stores are short-lived. Time reveals scamming activities, as people who are ripped off will call out the company. Thankfully, Simply Dresses passes this test of time, as it has been operating for about two decades. Suffice it to say that two decades is enough time for any scamming activity to be discovered.
However, the ultimate check of a legit online store is “fitness for purpose”. This is because the scam stores are set up to rip off people and therefore are not fit for purpose in that they do not deliver when orders are placed. Thankfully, Simply Dresses ticks this “fitness for purpose” box. Not only does it deliver, but the products delivered are usually very functional (satisfactory).
Simply Dresses operated by a 100% legal company, and having a two-decade record of fulfilling orders with real and functional items, there is no doubt that it is a legit online store.
Simply Dresses is safe. A legit online fashion store is not enough. A legit store will not rip you off, but if it isn’t safe the sensitive information that you share with it will leak out to unauthorized third parties, leaving you exposed to all the different fraudsters. Thus, the ideal legit store should also be safe.
In this regards, Simply Dresses uses Secure Sockets Layer (SSL) technology which is the industry standard. The technology provides a private channel for the transmission of data between the buyer’s devices and the seller’s servers; it also encrypts credit card number so that as it is transmitted over the internet even if it is intercepted it cannot be read by the hackers. With the use of SSL amongst other measures, it is safe to say that Simply Dresses is safe.
You’ll want the ideal online store to hold a wide range of products so that you can get all your related items in one place. Even when stores niche down, the ideal niche store should hold a range of items within its niche. As can be gathered from its name, Simply Dresses niches down to dresses. Thankfully, it covers everything dresses you’ll want, thereby catering to every style preference.
For example, when shopping in the store, in the dress category, you can shop by:
Note that dresses in Simply Dresses come from a host of topnotch designers whose dresses have graced many popular magazines and red carpets. These include Faviana, La Femme, Sherri Hill, Tony Bowls, Tiffany, and many others
Simply Dresses also holds a Plus Size Category which holds Mermaid Dresses, Sleek Dresses, Print Dresses, A-Line Dresses, Sleeved Dresses, and more. So you can flaunt your curves.
Other product category you’ll find and products held are:
As the product categories show, Simply Dresses is not your one-stop solution for your fashion needs. Rather it qualifies as your one stop solution for your dresses needs. You won’t find Tops, Bottoms, Jackets, swimwear, etc listed. The only apparel you’ll find is dresses.
Ordering from Simply Dresses is simply easy. You have to browse through the product category to discover your item; clicking on the product will take you to its description page where you can view its every detail. The “Add to Bag” button will put the item in your shopping cart. You can go to your cart at any time to view your order, and complete checkout. This will require your shipping address and payment information. When the order is successfully placed, Simply Dresses will send you an email notification.
If you don’t want to place orders online, Simply Dresses supports “order by phone” for all customers. US customers can call 1-855-373-7736 (toll free), while international customers can call 001-302-279-1072. The lines are available between 8:00 AM – 6:00 PM (EST) from Monday to Friday. At other times, you can drop a message with your name, phone number and time of day when you can be reached; and Simply Dresses will get back to you.
One of the first things that almost every shopper looks at is the price, as there is no shopper that’ll be willing to pay what is perceived as above and beyond for a clothing piece. That said; the ideal online fashion store should be reasonably priced. Reasonableness in prices will be how the prices in one store compare to prices in competing stores.
Simply Dresses does very well in this regards. In fact, it says that it is not only committed to offering the latest trends but offering these at the best prices.
True to this, at the time of writing this review, a good range of top designer dresses were going for $49 – $149. These include gorgeous pieces that will easily be going for the high hundreds in the expensive stores.
Stores that offer promotions allow customers to get items for less than the going rate of the items. As a result, customers are drawn to stores that run lots of promotions.
Simply Dresses does relatively okay in this regards. Though its landing page does not announce numerous promotional offers as you’ll see with many of the promotions-generous stores, it runs a good deal of promotions, and on a regular basis. At the time of writing this review, the website announced a “Cyber Monday Sale” that promised 30% off everything in the site (using the code SDCYBER19). There was also a sales section that held items numerous $19 styles.
Like in every online fashion store, promotions are time-specific. Thus, to know what promo is running at any time, you’ll have to visit the site regularly.
Simply Dresses does not only talk the talk about “offering the best prices”. Apart from doing its best to provide competitive prices and price slashing promotions, it goes further to offer a low price guarantee. The guarantee promises that if you find a lower price on any item listed, Simply Dresses will beat it by 2%.
Note that this is better than the “Price Match” that some other fashion stores provide. That is if a particular product is listed in Simply Dresses at $79, but you find it going for $50 at some other store, Simply Dresses will give you its own for $49 (while is 2% lower than it is listed in the other store).
Also, if you have already purchased a dress from Simply Dresses, and you find a lower price for it in the next 15 days of your order, Simply Dresses will refund you the difference plus $2. In the example above, if you have already purchased the Simply Dresses dress for $79 before finding the identical dress for $50. Simply Dresses will refund you $29 (the price difference) + $1 (2% of the lower price).
However, the Low Price Guarantee only applies to items listed by an authorized US Retailer, and the dress must be available for immediate shipment and must be of the same size and color as the one purchased from Simply Dresses. Also, it does not apply to any item marked sales, clearance, special auction, etc.
It will be fine for online purchase to be hassle-free all through. Thus, when it comes to paying for your order, you’ll want to find a range of convenient payment methods. Thankfully, Simply Dresses ticks this box.
It gives you a range of convenient methods to pay for your orders. You can pay with the popular credit cards such as Visa, MasterCard, Discover, and American Express.
Simply Dresses also supports E-check via PayPal and Money Orders. To pay using a money order, you won’t have to place your order online. Rather, you’ll have to mail your money order with your information to Simply Dresses, 105 Sleepy Hollow Dr Suite C., Middleton, DE, 19709.
With these payment methods, especially the cards, you shouldn’t have any problem with paying for your order no matter where you may be resident.
Interestingly, Simply Dresses also offers to finance via AfterPay. This will be good for persons that must get a dress but cannot completely cover its costs at the moment.
As its name suggests, AfterPay allows you to buy what you want today, and pay for it after – in four equal installments. What is more, it is interest-free, so the total you’ll will equal the price of the purchase, and nothing more.
AfterPay is also easy to use. During checkout, simply choose AfterPay as payment method. Approval is usually instant, and you’ll receive your order as any regular purchase. Afterwards, automatic payments are taken from your card every 2 weeks in four equal instalments.
If you fail to make a payment, you’re given a 10-day grace period; if the grace period is exceed, a late fee of $8.00 will be charged. However, AfterPay is only available to US customers, and the minimum order requirement applies. You can only use AfterPay for orders worth $35 – $1,000.
A review of an online store is not complete without shipping. You’ll need to consider: whether the online store you want to buy from ships merchandise to your location, how long it’ll take your order to arrive, and how much the shipping will cost.
If a store does not directly ship to your location, receiving delivery of your order may be unnecessarily difficult. Thus, you’ll want an online store that ships to worldwide locations so that your location is more likely to be covered. Simply Dresses does well in this regards, as it ships to almost every corner of the world.
After placing an order, you’ll not want to be waiting forever for it to arrive. Thus, the ideal online store should have fast delivery time.
Delivery time is a combination of the order processing time and shipment time. The former is how much time passes between when you place the order, and when the item ships, while the latter is how much time passes between when the item ships to when it gets to your shipping address. You’ll want both times to be fast.
Thankfully, Simply Dresses ticks the “fast delivery” box. In terms of order processing time, all orders (for in-stock merchandise) placed before 9 AM (EST) will be placed the same business day, while orders placed after 9 AM (EST) will be shipped the following business days. Thus, Simply Dresses has one of the fastest ‘order processing’ times you’ll find in the business.
After the item ships, how long it takes to arrive at your shipping address will depend on your destination and the selected shipping option.
For example, when shipping to the US (continental States), Simply Dresses offer four shipping options. These are Standard Shipping which takes 4 – 7 business days; Premium Shipping which takes 3 business days; Express Shipping which takes 2 business days; and Rush Shipping which takes 1 business day.
When shipping to Alaska and Hawaii, only Express shipping and Rush shipping are offered. The former takes 2 – 3 business days, while the latter (Rush Shipping) takes 1 business days. Simply Dresses also ships to US military addresses and P.O Boxes. Shipping to military addresses (APO/ FPO) and to domestic (US) P.O Boxes both take 5 – 7 business days,
When shipping to Canada, two shipping options are supported; there is a Standard Shipping which takes 3 – 5 business days, and there’s a Rush Shipping which takes 1 – 3 business days. For other international shipping, only Standard shipping is offered, and it takes 2 – 7 business days. Simply Dresses also ships to International P.O Boxes, and this takes 6 – 10 business days.
These advertised shipping times are also relatively fast. With relatively fast order processing time and shipping time, Simply Dresses is able to offer fast delivery times.
The total acquisition cost of any online purchase is a combination of the item’s purchase price and its shipping costs. Thus, when shipping costs are too high, even items that are acceptably priced can come out as too expensive to acquire. Thus, the ideal online store should offer shipping costs that are as low as possible.
However, Simply Dresses does not come out shining in this regards. The lowest possible shipping cost you can get is $0.00. True, Simply Dresses offer free shipping. When shipping to the 48 continental US States, Standard Shipping on orders over $49 is free of charge. Another good thing about the free shipping offer is that it comes with a low minimum order requirement.
Unlike some fashion stores where you’ll be required to hit the three-figure mark in order to get free shipping, Simply Dresses will give you free Standard Shipping for just $49+ orders. However, the free shipping offer applies to only domestic orders. Shipping to US military addresses is also free of charge and for all orders irrespective of size.
However, where free shipping does not apply, you may find that Simply Dresses shipping charges to be relatively on the high side.
For example, when shipping to the continental US states: Standard Shipping cost $8.00 for the first item and is free for each additional item; Premium shipping cost $17 for the first item and $4 for each additional item; Express Shipping cost $22 for the first item and $5 for each additional item; while Rush Shipping cost $30 for the first item and $7 for each additional item.
Shipping to US P.O. boxes cost $15 for the first item and $2 for each additional item. When shipping to Hawaii and Alaska, Express shipping cost $30 for the first item and $5 for each additional item, while Rush Shipping cost $40 for the first item and $5 for each additional item.
For international shipping, only Standard shipping is offered, and this cost $38 for the first item and $5 for each additional cost. Simply Dresses also ships to international P.O. Boxes, and this cost $35 for the first item and $5 for each additional item.
However, Canada rates differ from other international shipping rates. This is because Canadian shipping costs are “landed cost”, which includes the shipping cost, the brokerage fee, the customs duty, and the GST. Thus, when the order will be delivered to your door, you’ll owe nothing else.
That said; Standard shipping and Rush shipping are available for orders going to Canada. Standard Shipping cost $70 for the first item, and $10 for each additional item, while the Rush Shipping cost $100 for the first item and $10 for each additional item.
You’ll find that these shipping charges are steep. It also does not help that Simply Dresses charge shipping per item. So the more items in your order, the more you’ll pay for shipping.
One thing that has stopped some from jumping into the online shopping bandwagon is the fear that when the order arrives, it will not be totally satisfactory. This is a valid concern, as it is sometimes happening. As a result, the ideal online fashion store is one that allows customers to return any item that they are not totally satisfied with and get either a replacement or a refund. Thankfully, Simply Dresses allow returns.
You’ll want a stress-free return process to banish the frustrations of receiving an unsatisfactory item. Thus, the ideal online fashion store should have stress-free return process.
In Simply Dresses, Return and Replacement require a valid Return Authorization Number (RA#). Thus, if you receive an item that you’ll rather return, you’ll have to contact the customer support rep to submit a return request.
After the request is reviewed and approved, you’ll be furnished the RA#. You can then proceed to package the unwanted item appropriately, write the RA# on the outside of the box, and ship it back to Simply Dresses.
Only items that are returned back to its retailer within a pre-specified time frame are accepted. Thus, you’ll want an extended time frame so that you’ll not run the risk of your returns getting back late and being rejected.
Simply Dresses does not give the 30 days return window that’s popular in the industry, but it offers a window that should not have you pressed with time when returning an item from your order. When you receive an item that you are not totally satisfied with, you must contact simply Dresses about it and submit a return request within 7 days of the delivery date. If the return is approved, and you’re sent the Return Authorization Number (RA#), you’ll have to ship the return package to Simply Dresses within 5 days of receiving the RA#.
You won’t want to have an unwanted item in your hands, and find that it’ll be cost prohibitive to return it. Thus, the ideal online store should have return costs that are as low as possible.
In this regards, Simply Dresses does not come out glittering. Return costs are always in the form of restocking fees or return shipping costs. Many customers do not like restocking costs (we included), as these are simply charges to discourage returns.
Unfortunately, Simply Dresses charges a $12 restocking fees. Thankfully, the charge starts after the second return. That is, the first and second time you’ll return a Simply Dresses item, you won’t be charged the $12. However, from the third return and every other after that, you’ll get $12 less in your refund.
Return shipping costs also apply, as customers bear the cost of shipping the return package to Simply Dresses. Where you ship back the return package using a carrier of choice, return shipping cost is whatever the carrier you use charges. However, Simply Dresses provides a return label for US players; when using the Return Label, return shipping cost $10 as that is the cost of the Label, which will be deducted from the refund.
Interestingly, Simply Dresses can waive the $10 return shipping cost, but you’ll have to work with a tight return window. If you can ship your return package within 3 days of the delivery date, you’ll get free return shipping.
Sometimes when customers return a fashion item to its retailer, they’ll want a replacement, and not necessarily a refund. Such product exchanges expedite the process of getting the right item because you’ll not have to wait for the returned item to be refunded before placing the new order.
Thankfully, Simply Dresses allow product exchanges, allowing customers to get their “correct” order as fast as possible. However, only size exchanges are accepted. That is, the new item requested must be of the same style as the one being returned. Also, exchanges apply to only US customers, so international customers will have to wait for a refund before placing a fresh order.
After shipping back the unwanted item, you’ll not want to be waiting for too long to be refunded. Thus, the ideal online fashion store should offer fast processing of returns and issuance of refunds.
In this regards, Simply Dresses advertises that after receiving the return package, it will take 5 – 10 business days to process the returned item and apply the refund.
Another important consideration is what form the refunds take. In this regards, customers generally want their money back to the original payment method. However, in Simply Dresses most returns are refunded via store credits.
Murphy’s Law have it that “whatever can go wrong will go wrong”; so expect issues with orders and more when using any online store. That said; the ideal store should have an effective customer support service for resolving the issues that customers may have. It should also provide answers to the questions that customers will have.
Simply Dresses does relatively well in this regards. Like almost every online store, it provides the self-help resource of an FAQ. The page provides answers to many of the questions that customers will have. However, it is not very detailed, so you may have to directly contact Simply Dresses.
For that, the store supports different direct contact channels. You can send Simply Dresses a mail using an online contact form in the “Contact US” page of the website. Alternatively, you can send a mail directly from your email account using the email address: support@simplydresses.com.
If you’ll want instant feedback, Simply Dresses also supports a Telephone service and a Live Chat. For phone support, Simply Dresses offer a toll-free line for US customers (1-855-373-7736); while the international line is 1-302-279-107. The Live Chat can be accessed in the “Contact Us” page of the website. However, the support service is not available round the clock. The service time is between 8 AM and 6 PM (EST), Monday – Friday.
Our reviews are not complete without considering complaints. This is because what real customers of a store have to say about it give insight into how well the store is. Too numerous and frequent complaints may mean that all is not well, but very few complaints could mean that the store is healthy.
That said, for this section, we looked at the independent customers’ review platforms like www.trustpilot.com and www.sitejabber.com. Interestingly, Simply Dresses is highly rated. For example, at the time of writing this review, in Trustpilot, Simply Dresses has been reviewed by 8,111 customers and it scored 4.3 out of 5; also in Sitejabber, Simply Dresses has been reviewed by 147 customers, and it scored 3.4 out of 5.
Despite the good ratings, there were still some complaints that are significant enough to be mentioned. These had to do with the return policy.
As mentioned earlier, the return window of Simply Dresses is somewhat different from those of many other fashion stores. Many of the other stores simply give you a timeframe within which your returns must get to their facility (with 30 days from delivery date very famous). However, Simply Dresses gives you 7 days from the delivery date to submit a return request (and obtain a Return Authorization Number), and 5 days from obtaining the RA# to send the item to their facility. This definitely makes their return window smaller than the oft seen “30 days from the delivery date”; and the customers’ reviews suggest that their customers are anything but satisfied with the return window. For example:
Another complaint that stood out in the customers’ reviews is that for most of the products listed in Simply Dresses, returns are refunded via store credits. Store credits are limiting as it ties you to the store; such that you’ll have to use the refund in the store for future purchase. Thus, customers who’ll rather get back their money and visit other stores for future purchases are anything but happy with the “store credit” policy of Simply Dresses. For example:
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Simply Dresses says it is a fashion destination where you’ll find a dress for every occasion. It lives up to that promise, as it offers a range of dresses; from wedding to cocktail party dresses, and more. Quality is largely very good, Simply Dresses holds first-grade designer products. Interestingly, Simply Dresses also offers competitive prices.
In fact, the store has confidence in providing the best prices, and it has a low price guarantee which promises to beat (by 2%) any lower price that you can find elsewhere for a dress that it carries. More so, you can buy now and pay later using AfterPay.
Simply Dresses also offers some top services. It ships worldwide, and delivery is relatively fast even when shipping internationally; free shipping is also available for US orders, with a relatively low $49+ minimum order requirement.
However, where free shipping does not apply, shipping costs are relatively steep. Simply Dresses accepts returns for items that fall below your expectations.
However, its return policy does not receive five-star ratings; its return window is generally perceived as relatively small, and most returns are refunded via store credits instead of cash transfer to the original payment method.
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Love this site! They recently updated their return policy and they don't have a restocking fee anymore! Refunds are an option for most products that aren't on sale but it'll say on the dress page if it's store credit only or final sale.