If you’re a business owner and you’re looking for how to grow your business, this Trustpilot review is for you. If you are a consumer and you want to find out whether a particular business is legit or not, you are also welcome to go through this Trustpilot review. Here, you’re going to find out about an online platform, Trustpilot, that allows business owners to collect reviews about their products and services from their customers. Hopefully, by the time you’re through with this Trustpilot review, you will visit the site and, maybe, create an account with it.
But, first of all, let’s find out what Trustpilot is all about
As you must have guessed, Trustpilot is an online platform that allows business owners to receive honest reviews from their customers. The website was launched in 2007 in Denmark by Peter Holten Muhlmann, the CEO of Trustpilot. Muhlmann launched this unique site because he wanted consumers to have a voice and companies to find out how to improve their products and services.
So, if you want to speak to a producer or listen to the complaints and commendations of your customers, you should consider checking out Trustpilot and discovering what it has to offer. But, first, let’s complete this Trustpilot review so you will know how to navigate the company.
But is Trustpilot legit? Can it be trusted? Is it transparent? Does it lie about the customers’ reviews on its site? Will you truly find out what your customers want through the site? How does Trustpilot work?
If you take a walk with us through this Trustpilot review, you are going to find the answers to the questions above. You will find out all you need to know about the company and more. So, let’s start by finding out how Trustpilot works.
Trustpilot works in a simple way even though it may seem complex to you when you visit the site for the first time. The fact is, you don’t need to be a tech guru to open your company’s profile account on Trustpilot and manage it. The support team will always be there to help you if you need one.
But let’s briefly look at how Trustpilot works. This will help to show you what to expect from the company and what you can gain if your business profile is on the site.
First things first, Trustpilot offers a platform for business owners to create profiles for their businesses. Once a company’s profile is opened on the platform, the owner is allowed to keep and manage it for as long as he or she wants. That is, Trustpilot will not remove your company’s profile account even if you stop paying the subscription fee. So you can go ahead and create a profile account for your business right now if you want. You can sort out the payment side later.
Secondly, once you open an account with Trustpilot, you can decide whether to subscribe to any of its packages or not. If you are joining the platform as a consumer (that is, you don’t have a business yet but you want to contribute towards making other businesses grow), you should go for the free subscription plan. But if you have a business and you want it to have a profile account, you may use the free subscription plans for some time and then upgrade to a paid package. You are going to find out more about Trustpilot’s subscription plans soon.
Now that your business has its own account and you have subscribed to a plan (whether paid or not), you can start inviting your customers to review your product and service. Trustpilot will give you the widgets for doing this. The reviews from your customers can also appear on your business website. That will show prospects what other people think about your business.
Another thing about Trustpilot is that it monitors reviews received by clients’ businesses. That is, as your business receives a review, Trustpilot will check to make sure it is authentic and from a human. If it suspects the review is from a bot, it will remove it immediately. At the time of writing this Trustpilot review, about 2.5 million fake reviews have been removed from the platform already.
Finally, Trustpilot will allow the public to view the reviews your business received. It will also give a summary of the ratings and then grade your business. As of the time of writing this Trustpilot review, every business account on the platform is graded on a 5-point scale. Note that the grades will be calculated from the ratings your customers give your business.
So, in summary, at the time of writing this Trustpilot review, this was how the site works:
One of the things you should know about Trustpilot is that you can’t use its services without subscribing to its site. That is, you must have an account with the site before your customers can send in their reviews to the platform. If you are visiting the site as a reviewer, you also need to create an account. So, you can as well visit the site and create an account.
Trustpilot offers different types of subscription packages. Each package, as expected, comes with different benefits. Anyway, at the time of writing this Trustpilot review, here are the subscription plans the site offers:
As the name sounds, the free subscription plan will allow you to enjoy the services offered by Trustpilot without paying a dime. Most times, this plan is opted for by reviewers. However, business owners use it too but you should know that the benefits attached to the plan are limited. Nevertheless, at the time of writing this Trustpilot review, here are some of the benefits you can enjoy when you use the free subscription plan:
This is a paid subscription plan that is usually used for small businesses. If you are using the free subscription plan but realized you can’t send out a lot of review invitations to your customers, you can opt for this plan if you are willing to pay some money. If you are going for the Standard subscription plan, you will be charged about $225 per month. Note that this amount is for a domain and not for your user account. So, if you want to open another profile for your second or third business, you will have to pay separately for it.
Anyway, here are some additional benefits you can enjoy when you opt for this subscription plan:
As your business grows and you realize that the Standard subscription plan isn’t giving the business the kind of awareness you wanted, you can decide to attract more customers by opting for the Growth Subscription Plan. Here, you will be charged about $600 per month as a subscription fee. Of course, this amount is per domain and not per user account. Nevertheless, here are some of the additional benefits of using this plan:
As you must have guessed, this plan is for those that wish to scale their businesses beyond what the Growth subscription plan can offer. You should opt for this plan if you wish to attract a large volume of reviews to your company’s profile. At the time of writing this Trustpilot review, you will be charged about $900 per month for maintaining one business profile account. But here are some of the major benefits you will enjoy with this plan:
This subscription package is reserved for businesses that wish to maintain their large number of viable customers, hear from them regularly, and use their feedback to improve their products and services. The businesses that subscribe to this plan must have scaled already. Anyway, if you wish to go for this package, you’ll have to contact the Trustpilot customer support team for the subscription price. But here are some of the things you can enjoy if you subscribe to this plan for your business:
As of the time of writing this Trustpilot review, the online platform is open to business owners and consumers. So you can open an account on Trustpilot today if you want to.
As of the time of writing this Trustpilot review, you can pay for your subscription plan by using major international credit cards, especially Visa, MasterCard, JCB, Visa Electron, and Maestro. You can also pay with PayPal or a wire transfer.
Trustpilot accepts several currencies. The country you live in will determine the currency you can use for pricing and payments. At the time of writing this Trustpilot review, the currencies that are accepted included:
There are so many benefits your business will enjoy if you subscribe to Trustpilot. But let’s look at some of them you shouldn’t miss.
You may need to know now that Trustpilot does not honor refund requests. That is, if you subscribe to a subscription plan and then decide to cancel it after making your payment, you will not receive a refund for that. This is why you should consider the pros and cons of a subscription plan before going for it.
One more thing. If you opt for any subscription plan, you will have to use it for a year. However, if you want to upgrade or downgrade to another package, you should contact the support team and have it sorted out.
As of the time of writing this Trustpilot review, you can only contact the site’s customer support team through telephone calls and email. If you wish to contact the site through email, you will have to fill out a contact form on the Contact Us page of Trustpilot’s website. When you do that, the support team will reach out to you through the email address you provided on the form.
If you wish to contact Trustpilot through telephone calls, you should check the website’s Contact page for the company’s offices in different parts of the world. Their phone numbers are attached to their addresses. You only need to find the office closest to you and then call its support team.
You may wish to check the website’s Frequently Asked Questions page before contacting the support team. The company provided a lot of information about its operations on the page so you are likely going to find what you are looking for there. However, if you are not satisfied with what is on the page, you can go ahead and send an email or place a call to the Trustpilot support team.
As of the time of writing this Trustpilot review, the online platform does not have a mobile app. It is necessary to clarify this here because there are so many mobile apps that attached the word, “Trustpilot”, to their names. When you see such apps, you should know they are not from Trustpilot.
One thing we discovered while writing this Trustpilot review is that people are not asking whether Trustpilot is legit or a scam. This may be for a lot of reasons but one of the most crucial reasons for the trust people have in the online platform is that it is transparent.
If you check the reviews for any company posted on Trustpilot, you will notice that some of them are positive while others are negative. This shows that Trustpilot does not manipulate reviews or attempt to make its users look good or bad. If you subscribe to its services, the reviews you will find about your company will be posted by your customers. And they will come back to make sure you or Trustpilot didn’t change their comments or ratings.
Another thing that can tell you Trustpilot is not a scam is that it is duly registered. Remember that Trustpilot is a Danish company, which was launched in Denmark in 2007. This piece of information can tell you that the Danish government regulates the company and monitors its operations. Of course, you should know that if Trustpilot is a scam, the Danish government would have shut it down by now.
If you go through Trustpilot’s website, you will find other reasons that will tell you the site is not a scam. For instance, the privacy policy and terms and conditions pages of the site have fair terms and they look legit. The website is also secure and the company accepts only payments made through secure methods. These features can tell you that Trustpilot is a legitimate company.
It was very tricky for us to find out how good Trustpilot is. The reason for this is that the site is where many people go when they want to find out how good or not a company is. However, this time, we didn’t base our conclusion on what we saw on Trustpilot. We searched other online platforms to find out what people say about Trustpilot.
From what we gathered while writing this Trustpilot review, Trustpilot is loved by consumers. They view it as a platform that helps them to decide whether to patronize a particular business or not. This is because Trustpilot is legit and it makes sure every review that comes into its platform is legit too.
Some business owners that have accounts with Trustpilot also have nice things to say about the company. However, a good number of them complained about the expensive subscription charges and the fact that you won’t start seeing results immediately. This is to say that your business may not start booming immediately after you subscribe to Trustpilot. In other words, if you start using Trustpilot, you should try to be patient.
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As you can see from this Trustpilot review, the online platform has a lot to offer you. It can help your business to grow by turning your reviews into your ads. You can also learn what your customers think about your products and services through the reviews your business gathers on Trustpilot. So, if you are a business owner, you should consider creating a profile for your business on the online platform. Of course, you shouldn’t worry about being scammed because Trustpilot is legit and transparent.
You can also go ahead to create a user account with Trustpilot even if you’re not a business owner. You may find a reason to use the platform sooner or later. Remember, Trustpilot is designed to give strong voices to consumers so you can use it to register your displeasure or satisfaction with the products you bought or services you received from a company.
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