VPNTunnel Review
In this VPNTunnel review, we show you if VPNTunnel is legit. And also tell you if VPNTunnel is safe, real or scam and fake. VPNTunnel complaints and feedback from users are also reviewed. If you are looking for the best and unbiased VPNTunnel reviews, you have come to the right place.
This age can rightfully be described as the internet age, because the internet is changing everything – the way we do business, the way we communicate etc. However, this draws a lot of unwanted attention. Unscrupulous elements such as cyber fraudsters and hackers are always watching in order to intercept your sensitive and confidential information to your disadvantage; ISPs and the government are always watching in order to control what you can and cannot do online.
VPN services exist to protect users from all monitoring entities. VPN services give you online security and privacy by encrypting your online traffic and masking your location, so that anybody watching will not know what you are doing or where you really are. They also help you bypass geo restrictions and give you access to contents which are not available to your location.
VPNTunnel is one of the many VPN services in the market. They came on board in 2009 with the slogan: take back your privacy. Does this service really help users take back their privacy, or is that just marketing speak? This review will provide the information to help you answer that question.
VPNTunnel is safe and legit to use. There have never been any complaint about VPNTunnel so we will continue to watch out and be the first to inform you if something goes wrong.
RECOMMENDED TOP 3 BEST VPN ALTERNATIVES:
Note: Since you have nothing to loss, it will be a very good idea to register from this post so we can be able to assist you by getting in touch with them if you have any problem in the future. We have the power to force them into rectifying their faults. However, we cannot do anything if you try to trick the system. Just make sure you comply with their rules and regulations to make it easier for us.
No VPNTunnel complaints and feedback was found as of writing this review, Stay turned, we shall be the first to inform you of any issue with VPNTunnel.
VPNTunnel Packages And Pricing:
The Basic plan (1 month) cost $9.99; the Save plan (3 months) cost $19.98; while the Best Offer plan (1 year) cost $35.88.
As is common with VPN services, the longer term deals are discounted such that the longer your subscription the more cost saving you enjoy. VPN tunnel’s 3 months deal is discounted by 33% and breaks down to a monthly fee of $6.66; while the one year deal is discounted by 70% and brraks down to a monthly fee of $2.99.
The single month deal of VPNTunnel makes them expensive if what you need is short term VPN service (there are many services that give significantly lower prices for single month deals); but the massive discount on VPN Tunnel’s one year deal make them inexpensive if you need long term VPN service (you’ll be hard pressed to see a service that will give a better offer).
One thing that distinguishes VPNTunnel from other services is that they allow you to extend your account by any length of time of your choosing. If you subscribed to the one month package, but need VPN protection for an additional week; with almost every service, you have to buy another full one month subscription, but with VPNTunnel, you can simply extend your subscription by one week.
You can see how many days your account will be active for in the control panel. You can choose how many days you want to extend the account for, and VPNTunnel will automatically calculate the corresponding amount and allow you make a secure payment.
This flexibility in payment will appeal to a range of users who would want to use a VPN service for periods other than the fixed billing periods of the service.
VPNTunnel supports virtually all payment methods. Some of the payment methods are: PayPal, Credit/ debit Cards, WebMoney, Wire Transfers, Mint, KashU, Perfect Money, SOFORT, and Bitcoin.
It is good to see Bitcoin payment among the payment options provided because of the anonymity that Bitcoin payment provides. Many of the other methods will require you to submit your name, credit card information, and some other personal information; but bitcoin payment does not require those submissions. Many privacy conscious users fear that submitting personal information for billing compromises privacy; if you are one of such persons, VPN Tunnel has anonymous bitcoin payment option for you.
A common offering among VPN services is a “money back guarantee”. The objective of such guarantees is to ensure that users are satisfied with the VPN service they subscribe to, because the guarantee allow users to request a refund of their money if they they are not happy with the service.
VPN Tunnel gives a 7 days money back guarantee. This means you are allowed only 7 days from the time of payment to make any refund request. However, in certain extraordinary circumstances VPN Tunnel will consider refund request made after the seven days window, and at their discretion they would give partial or full refund.
However, the 7 days offer of VPN Tunnel falls short of the 30 days that many other services give.
VPN Tunnel does not offer a free trial. This means that the only way to test the service free of charge is to take up the money back guarantee offer; that is, buy a subscription, use the service for the seven days allowed, and request a refund.
Without a free trial, the 7 days money back guarantee of VPN Tunnel is even shorter. Many services give free trials in addition to a more generous money back guarantee.
This is the number of devices that can be used at the same time with one VPN account. The good news here is that the VPN Tunnel service allows you to connect up to five devices at the same time.
This is one of the best offers in the indutry. The indutry average for simultaneous connections is five, and only a few services will give more. If you have a small family or business, and you seek to protect the associated devices with one VPN account, then you have to look at VPN Tunnel.
VPN Tunnel is compatible with virtually all operating systems and platforms. This include: Windows (10/8/7/Vista/XP), Mac OS X, iOS, Android, Linux, Ubuntu, Steam, TVs, and Playstation.
No matter your device/ OS, you will find that you can use the VPN Tunnel service. It’s particularly good to see the service supporting routers; this allows users to set the VPN on a router and protect all devices connecting to the router. In essence, it can be used to increase the number of simultaneous connections.
The VPN Tunnel service is easy to get. You select a package and payment method, and make payment. Once you have made the payment, you will receive a welcome email with your log in details. You can use these details in the VPN Tunnel homepage to get guides to help you get started using VPNtunnel, and also to connect to the VPN tunnel.
The interface is as simple as you’ll see; connecting, switching servers, and changing between protocols are very easy. However, it lacks many of the advance features on offer in some other services.
Without using a VPN for P2P torrenting, a user could unwittingly download copyrighted materials. Depending on location, the user could be forced to make monetary compensations, or even made to face legal prosecution. VPNs that support torrenting hide your IP Address from your ISP and copyright owners (and their agencies), allowing to torrent safely and with peace of mind.
VPN Tunnel gives you this safety and peace of mind. You can download torrents with the VPN Tunnel service, but only on certain servers. Also, they offer unlimited bandwidth which allows you you to transfer as many data packets as you like.
More and more persons are seeking VPN services for entertainment purposes. This is because streaming services use geo restrictions to limit the contents available to certain locations. For example while you can watch about 1330 TV shows and 4340 movies on Netflix when in the U.S., you can only watch about 200 TV shows and 580 movies on Netflix while in Greece. AVPN service gives you access to Netflix content not available in Greece even when in Greece.
Netflix comes into any discussion of a VPN streaming capability because the streaming giant is effectively blocking VPNs from accessing its vast library; as such any VPN that can unblock Netflix would unblock virtually every other streaming site.
Fortunately, VPN Tunnel does unblock Netflix. The only snag is that it unlocks only U.S. Netflix; but that’s not a deal breaker because there are more titles available in Netflix US catalogue than are available in any other country.
The server network of VPN Tunnel is robed in a confusing cloud. On the landing page of their website, they advertise that they have 800+ servers in 32 countries; but on the server network dedicated page, there is a list that shows they operate 44 servers in 33 countries.
However, the server network covers all the choice areas in North America and Europe. It also extends to South America (Brazil, Costa Rica and Argentina), Asia (China, India, Isreal, Japan, South Korea and Malaysia), and Oceania (Australia). It is very impressive that some of the regions avoided by many VPN services are included in the network of VPN Tunnel. This include the Middle East, and countries with restrictive regimes such as China, Russia an Turkey. The only region of the earth that is not featured in the Network is Africa.
The wide distribution of the server network of the VPN Tunnel service means that anywhere in the world you travel to (except Africa), you will find a nearby server to connect to for optimal performance. It also means that the VPN Tunnel service is a very good service for bypassing geo restrictions.
The VPN Tunnel service does not support a wide range of VPN protocols. They offer only two ways of securing connection – using the OpenVPN or the PPTP.
The OpenVPN is the darling of the industry. It is considered as the most secure VPN protocol, and it is also highly configurable, and has very good speed. The OpenVPN comes with industry standard AES encryption with 2048-bit encryption. This is high level encryption, and it is the encryption level used by even most non-VPN organizations such as banks simply because it is virtually uncrackable. On the other hand, the PPTP comes with weak 128-bit encryption which makes it very insecure.
Different protocols offer different benefits in different circumstances, so some users might be put off by the lack of support for some other protocols. For example, there are times when the OpenVPN protocol will not work; with the VPN Tunnel service, a user has the insecure/ vulnerable PPTP as the only alternative. But with services that offer more protocols, you’ll have the L2TP/ IPSec which is considered an a secure alternative to the OpenVPN.
DNS leaks occur when DNS requests for whatever reason leak out of the VPN tunnel and are handled by the DNS servers of the users’ Internet Service Providers (ISP). This means DNS leaks effectively expose a user’s online activity and location; and any serious VPN should prevent DNS leaks.
The VPN Tunnel service proved to be a serious VPN in this regard. Checks for DNS leaks made for good reading. No DNS leaks. You can stream and download your torrents knowing the VPN Tunnel service will not leak your DNS.
About their logging policy, VPN Tunnel says this: “No Activity Logging.. Ever!”
Two broad logging types have cone to be known in the VPN world – activity logging and network/ connection logging. Activity logging is storing data such as the website visited and the contents downloaded/ uploaded; while Connection logging is storing data such as originating IP address, timestamps associate with the IP address (time of connection to and disconnection from the VPN servers), and total bandwidth usage.
When I saw VPN Tunnel saying “No Activity Logging… Ever!”, I asked if that meant they keep connection logs. I went through their privacy policy to be sure. What I found was satisfying: “The only details we save are your username and email address. This means that we never log IP addresses, times or any other details like that“.
I have not seen any VPN service that keeps activity logs, (and anyone that does isn’t really serious about users’ privacy), but there are some services that keep connection logs. Though they’ll tell you that VPN connection logs do not directly a user; I know that determined agencies who obtain such logs can make lemonade out of the lemons and narrow down on the user. A true privacy focused VPN service will not keep activity logs as well as connection logs. Thus, VPN Tunnel comes out as a true privacy focused VPN service.
They say that they will comply with a valid subpoena, warrant or any other such legal document; but they reassure you that that is not an issue. In their words: “It is impossible to provide details that can, for example, connect a specific user to a specific activity at a specific time for the simple reason that we do not store this data”
As mentioned earlier, one personal information they store is your email address. However, you can disconnect this from you by using an anonymous/ disposable email. They also log information regarding payments as per payment processor regulations. However, you can jump this by using any of the numerous anonymous payment method offered.
In all, VPN Tunnel logging policy offers solid anonymity. I should have stopped the digging here, but I went further and found a minor annoyance (but this would mean nothing to you except you’re as paranoid as me).
They use Google analytics data (which appears anonymous) for the purpose to improve their website. I understand that the data is anonymized, and that such aggregate data is important for improving the site; but my paranoid mind just doesn’t see Google and privacy as relatives, especially when in-house analytical software can easily be employed.
The VPN Tunnel service is located in Seychelles. Seychelles is an archipelago of 115 islands located in the Indian Ocean North East of Madagascar. Just as Sechelles sits alone in the ocean away from every other country, so also Seychelles is away from anti-privacy and data retention laws of many other countries.
Also, Seychelles is more concerned about setting up paradisiacal resorts than setting up invasive intelligence agencies; the region is more about joining tourism partnerships than joining a spy network.
In a nutshell, the VPN Tunnel service is located in a country without mandatory data retention laws, does not have invasive intelligence agencies, and does not belong to any surveillance (read: spy) network. With its beautiful beaches, topaz water, exotic lives and sublime land forms , you’ll think that Seychelles is just a honeymooners haven, but it is also a privacy haven.
Beside every successful Jack there is a Jane, or beside every successful Jane there is a Jack. Life is such that there are times when a Jack or a Jane will be down, and will need his/ her partner to keep up the good work.
So it is for VPN services. There are times when a service will be down, and will need a sidekick to keep up the good work of security your data and making you anonymous. Without such a side kick, when the VPN is down, your data and real location will be exposed, and all the prior good work done in encrypting your data and masking your location will be gone with the wind.
The VPN Tunnel service on its dedicated server page gives the uptime of their servers; this ranged from 99.05% to 99.99%. Just as with every VPN service, and every piece of technology, there is no 100% uptime. In those 0.01% to 0.95% of times when the VPN Tunnel service will be down, is there a sidekick to ensure that users’ online security and privacy are not compromised? No.
A kill switch is the side kick of VPNs. The feature cuts off internet access when the VPN service suddenly looses connection, ensuring that, until the VPN reconnects, the user does not transmit data online and risk exposing his/ her sensitive information and real location. The VPN Tunnel service does not have a kill switch; this is sad because it means you will have your data exposed when the VPN connection drops. However, the high uptime of the service shows that it is very reliable, and connection drops will not be experienced often. Thank you boss!; but I’ll rather I have my back covered for when it happens.
Speed is one big consideration when looking at VPN services. Because of all The encryption and rerouting involved, using a VPN slows network speed. The very slow VPNs will will your network speed to a halt, while the fast one will register insignificant reduction of speed.
The VPN Tunnel service showed very inconsistent speeds. Some servers were super fast, while others were super slow. On the average, the service reduce download speed and upload speed by 55% and 63% respectively. On the face, this performance places the service at just the average level, and the speed should be sufficient to do just about anything. But the inconsistency of the speed is concerning, and it caused a big range between the fast servers and the slow ones. Also, among the slow servers are some of the U.S. servers. This is concerning because only U.S. Netflix was unblocked. Streaming U.S. Netflix with the slow speeds recorded by the servers will be very frustrating.
Customer Support
No one plans to hurt himself/ herself. So why do people still keep the first aid box around? Your answer is as good as mine; its for the “when it happens”. It is the same reason that users want to know about the customer support service of a VPN service. Users wants to know if the customer support service of a VPN will be there for to help them when they need assitance.
The VPN Tunnel service has an array of help options. The options which the company advices users to first use are the self help option which include guides and FAQs.
The guides are detailed instructions for setting up the VPN on the supported devices. The VPN Tunnel service has a guide section neatly arranged in a tabular format showing the operating systems horizontally and VPN protocol vertically. Clickibg on any cell’s OS/ protocol combo opens a page with instructions to set up the VPN on your desired OS with the appropriate connection (protocol). The instructions are simple and detailed, and are simplified further with graphical illustrations.
The FAQ section have articles that answers most of the questions that a user will have about the VPN Tunnel service. I like that the FAQ articles were detailed; not like the one liners of most services. However, I did not find the list extensive enough; it could use many more additions. Also, the FAQ section need some serious updating because it still has articles which are outdated and no longer reflect the features of the service. For example, an article has that the service does not allow multiple simultaneous connections, and another article dated may 2018 contradicts this by answering that the service allows three simultaneous connections. However, neither answers are right as the service now offers five simulatneous connections.
The VPN Tunnel service understand that the self help channels may be inadequate in solving users’ problems, so they allow users to reach out directly to them for help. The direct contact channels include online ticket service, email suppot service, and a live chat service. The ticket form can be reached by clicking “Contact” on their website. As for the e-mail support service, the company provides three email addresses that can be used: info@vpntunnel.com (for general information), support@vpntunnel.com (for technical support), and sales@vpntunnel.com (for sales related inquiries).
The effectiveness of a VPN’s direct support channels is measured by timeliness (that is, how much time passes between submitting an inquiry and obtaining a response), and the quality of the response obtained.
In terms of response timeliness, the VPN Tunnel service takes about 24 hours to respond to queries submitted either through the ticket service or the e-mail service. This is actually a long waiting time, especially considering that their refund window is only seven days. If for some reasons, their response did not solve your problem, you’ll have another day of waiting; that’s two days off your access period. However, it should be said that some services can have you waiting for as long as two days. But like someone I know would always say; if we want to succeed, our yardstick shouldn’t be those performing poorly.
In terms of quality, responses from the VPN Tunnel service are always on point. If satisfactorily solving your problem is your concern, then you’ll love their responses; but if you’ll also appreciate some warmth, then you’ll be disappointed. Most often than not, responses from the service are devoid of warmth and friendliness.
Lastly, the VPN Tunnel service provide online 24/ 7 support via live chat. If you will not want to wait around for about 24 hours for a response, you use the live chat to get instant responses to your submissions. Interestingly, the VPN Tunnel service live chat seems not to have the problem we see in the live chat of some other services where no one is online most of the time.
VPN Tunnel has a simple interface, support an unbelievable range of devices, is competitively priced, and supports an unbelievable range of payment. In fact, the service came out as a service – a great service that does great work, but would somehow throw a spanner in the works.
The VPN Tunnel service gives the level of security that makes a top tier service. The service is located in a privacy haven (Seychelles); they support the secure OpenVPN protocol with strong encryption, they keeps no users’ activity or connection logs, they support anonymous payments, and the service did not leak DNS. The spanner? The only alternative protocol is the insecure PPTP, and they do no offer the kill switch feature.
They support torrenting, and unblocks Netflix. The spanner? Only U.S. Netflix can be accessed, and the speed of the U.S. servers are poor.
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