Can Studios is a Stockholm based fashion house which provides a collection of men’s and women’s ready to wear, footwear, accessories and denim. The brand advertises as “juxtaposing design and attention to detail, with an emphasis on tailoring and an eclectic use of materials and custom-developed fabrics”.
Acne Studios is a legit fashion store. We say it is not a scam because they will never steal your money or credit cards info. And also you will receive any other you make from the store.
But does Acne Studios offer quality materials?
This would mean that Acne Studios provides exquisite clothing styles and other fashion products that are well made and made from top quality materials. In other words: Acne Studios = top styles + top quality. The big question is whether this is all self-hype or whether Acne Studios really provide the product (that is, top styles + top quality). If they do provide “the product”, do they provide top service to boot? Do they provide top service (such as easy ordering and payment, fast delivery, easy returns, effective customer service, etc) that we’ll expect of the go-to fashion house? In the first place, is Acne Studios legit?
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This Acne Studios review will examine Acne Studios in order to provide the information that will help you answer these questions and more.
Acne Studios is a luxury fashion house based in Stockholm. The fashion house was founded in 1996 by Jonny Johannson. Acne Studios is just a business arm of the Group ACNE (which is now Ambition to Create Novel Expressions). ACNE was formerly an acronym for Associated Computer Nerd Enterprises; thus, their initial (and still other) businesses include graphic designs, film, production, and advertising.
The fashion house was born when Jonny created 100 pairs of unique denim jeans with red stitching. The jeans became quite popular; other denim products followed; and before long, Acne Studios expanded their apparel offering outside of denim.
The year 2006 saw major changes in ACNE. First, an organizational restructuring caused Acne Studios to become a standalone entity, separate from the other ACNE entities (ACNE film, ACNE digital, ACNE advertising). Secondly, Acne Studios went digital with the launch of their e-commerce website (www.acnestudios.com).
The e-commerce website opened up Acne Studios to the global markets; and as popularity and demand for Acne Studio’s products grew in these markets, Acne followed it up by opening up retail stores in some of those places. Thus, Acne Studios currently operates retail stores in some of the major cities of the world such as Paris, Milan, London, Los Angeles, New York, Antwerp, Tokyo, Copenhagen, Munich, Melbourne, Sydney, Hong Kong, Shanghai, Beijing, and more.
The background of Jonny (Acne Studio’s founder) in art, photography, and film can be in the offerings of Acne Studio. Their products feature attention to detail both in the sourcing of material and the making of the product. Acne Studios is also a well-respected organizer of fashion exhibitions; as they stage fashion shows to showcase their Fall/ Winter and Spring/ Summer collections twice a year.
Whether an online platform is legit is one of the asked questions in the World Wide Web. Given that there are many online fraudsters ripping people off, buyers want to know if the online store they’ll be using for online purchases is legit or just another scamming store.
Determining a legit store is straight forward if you know what to look out for. One of the first checks of legitimacy is legality. That is, a legit online store will be 100% legal, with full company registrations and licenses. Acne Studios ticks the box in this regards. The company is part of the ACNE Group duly registered in Sweden as Acne Retail AB, with registration number 556642-9683. In the least, this means that Acne Studios is 100% legal.
Another pointer to the legitimacy of Acne Studio is their visibility. Acne Studio has been known to enter partnerships and stage events that bring the cameras. They have collaborated with distinguished names in the creative industries (such as artists, sculptors, manufacturers, publishers, etc) to produce limited collections and published works. Acne Studio regularly features in some of the world’s biggest fashion events such as the Paris Fashion Week. Suffice it to say that the scam stores distant themselves from any activity that will bring scrutiny.
Another test of legitimacy, when it comes to online stores, is fulfillment of orders. That is, while scam stores only collect the payment and disappear, legit stores will process the order placed in the platform, and will ship the merchandise to the customer. Acne ticks the box in this regards for several reasons. It should be understood that scam stores do not fulfill orders simply because they cannot; they are not set up to fulfill orders so they do not have the facilities or even the physical merchandise. However, Acne studios have several retail outlets around the world holding millions of physical merchandise. They also have a fulfillment center which processes online orders as well as the distribution mechanism; all of these shows that Acne Studios have the capacity to fulfill orders. Also, Acne studios being founded in 1996 and launching its e-commerce site in 2006 means that the house has been operating for about 23 years and fulfilling online orders for over 13 years. Suffice it to say that scam stores that do not fulfill orders cannot continue operation for that long.
Lastly, legit stores will not only fulfill orders but will “fulfill orders with functional products”. This is a no-brainer because it will make no sense, and the retailer could as well be scam, if the items it delivers are not fit for purpose. Acne Studios ticks this last box. The fashion house is a luxury store, and its offerings have the quality of a luxury destination. Real customers’ online reviews also show that orders from Acne Studios are largely fit for purpose.
Thus, that Acne Studios is 100% legal, identifies with some of the reputable names in the creative industries, and has a rich history of fulfilling orders with functional products, removes every doubt of the legitimacy of the fashion house.
Acne Studios is a safe fashion store. A safe fashion house is one that will protect the sensitive information that customers’ share with it. If such customers’ information (such as personal data and credit card details) is allowed to leak out to third parties, customers will be exposed to cyber fraudsters; thus, it’s a no-brainer that only safe stores should be used for online purchases.
In this regards, Acne Studios says that “your personal online security is important to [them]”. To back up the statement, they employ the use of SSL (Secure Socket Layers) technology. SSL is the industry standard in creating a private connection for the transference of data between two devices communicating over the internet. With SSL technology, data transmitted between your device and the servers of Acne Studios are shielded from third parties. The technology also uses high level encryption, which ensures that even if captured, the data cannot be read.
With the use of such technical measure, as well as other administrative and physical measures, it is safe to say that Acne Studios is a safe fashion house.
A wide product range is an important element of an online store, so that the store can be a one-stop store for related fashion needs. More than affording convenient, a store with a wide variety of fashion products also offer cost savings. When you buy your different fashion products in one place, the cost savings come from large order discounts, or one order shipping instead of paying differently to ship multiple orders from multiple stores.
Acne Studios separates the different products they offer into four categories – woman, man, Bla Konst,
Woman
The women category is Acne Studio’s collection of women products. There is a section (New) where you can shop new arrivals, and another (collections) section where you can find selected Fall/ Winter and Spring/ Summer collections. The other sections in the category (and the items in each section) are:
Man
This is the collection of men’s products. The category also has the “New” and “Collections” sections, as well as the “ready to wear” and Accessories sections. Some products in the sections include:
Bla Konst Denim
This is the denim collection of Acne Studios. Bla Konst means “Blue Art” in Swedish. In the section, you can shop men and women denim collection, which consist of ready-to-wears, jeans and accessories
Face Collections
This is the category where you can shop eyewear, hats etc.
You want to find a sizeable inventory in each product section, so that you can choose from a large selection no matter the item you are shopping. With a large selection of each product, you are more likely to find something that matches your taste and budget.
In this regards, Acne Studios can improve on the numbers of items in some product sections. For example, at the time of writing, in the woman category, the Blouses section had only 34 items, the Dresses section had only 30 items, and the Trousers section had 56 items. In the man category, there were about 87 items in the outerwear section, the suit Jacket section had only 8 items, and the Trousers section had about 50 items
You’ll want the ideal fashion house to offer high quality items. Acne Studio ticks the box in this regards. They promise detailed designs with an emphasis on tailoring and custom-developed fabrics; and they deliver on the promise. As a luxury store, their products tick the boxes of quality such as good tailoring, good materials, and durability.
Also, Acne Studio stands behind their products with a 12 months Quality Guarantee. That is, if an Acne Studios product is deemed to have any manufacturing fault within 12 months of its delivery, the company will assume responsibility, and process a replacement or a refund. With this quality guarantee, you are confident that items purchased from the store will not fall apart or fade only after a few use or washes, as that will constitute a manufacturing fault and be grounds for the return of the item.
It should also be said that no many fashion houses stand behind their products with such Quality Guarantee.
You’ll want the ideal fashion house to feature prices that are low and affordable. In this regards, Acne Studios is described as a luxury shop. They live up to that tag by featuring prices that are relatively high.
For example, at the time of writing this review, in the women category, blouses were priced at $230 – $1150, Dresses were priced at $240 – $1900, Trousers were priced at $300 – $1550, and so on. The men’s category was no different; the Outerwears were priced at $310 – $1800, the Suit Jackets were priced at $550 – $750, and the Trousers were priced at $240 – $1150.
To put these prices in perspective, stores that are considered low and affordable feature a lot of prices in two figures, while it is the stores generally regarded as expensive that feature prices in the high hundreds and in four figures. With the prices of Acne Studios matching the latter, it’s safe to say that Acne Studios is an expensive fashion house.
Promotions are cost saving opportunities as they allow customers to get items for free or for less than the items’ full prices. Thus, most customers want the stores that feature a lot of promotional offers.
Fashion houses that are generous with promotions have a lot of price slashing offers in the landing page of their website. Thus, the absence of such price slashing promotional offers was revealing that Acne Studios do not run a lot of promotions. We didn’t find any price slashing coupons in the website, or such offers as student discounts. We didn’t even find the regular sales page, where discounted items can be found. However, our digging revealed that Acne Studios offers some promotions once in a while.
That said; if you’ll be shopping in Acne Studios, you should be ready to part with the bills; and if spending top money will not be a problem, you also shouldn’t be disappointed not to find any cost saving opportunities.
Making payment for your order should be easy and hassle free. Thus, you’ll want a store that supports a wide range of payment options so that you can easily find one to conveniently use for paying for your orders.
Acne Studios does well in this regards by supporting a range of region specific and global payment options. For example, in many locations, you’ll find that you can pay for your Acne Studios’ orders using PayPal and the popular credit cards such as Visa, Master card, and American Express. In other locations, you’ll find that in addition to these options, others are supported, which includes AliPay and cards such as Diners Club, Discover card, Visa Electron, JCB, etc.
With some of the global payment options supported by Acne Studios, paying for your orders in the platform shouldn’t be an issue.
If you will like to purchase a fashion item now and pay later, Acne Studios is one of the places that you should be visiting. Via Klarna, Acne Studios have a couple of financing plans as follows:
Online purchases will not be possible without shipping services because the order has to be moved to the place where the buyer will take possession of the item(s). Thus, while looking at online stores, shipping is an important consideration. The most important shipping considerations are: shipping destination, shipping times, and shipping costs.
One of the first checks should be whether an online store ships merchandise to your territory (where you’ll want to receive the package). This is because if the store does not serve your location, receiving delivery of the package will not be as straight forward. In this regards, you’ll want the ideal store to ship to many worldwide locations so that your territory will more likely be covered.
Acne Studios does okay in this regards. Being a Swedish Company; the fashion house ships merchandise to all locations within Sweden. In addition, they also ship to 64 other international locations. These countries are: Aland Islands, Andorra, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Guernsey, Hong Kong (China), Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau (China), Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Switzerland, Taiwan Region, Thailand, Turkey, United Arab Emirates, and United Kingdom.
If you’ve seen reviews of other fashion houses, you’ll find that many of the world-facing houses ship merchandise to over 100 countries. Thus, the worldwide coverage (64 international locations) of Acne Studios can be improved upon.
Except you are that very special customer who will not mind waiting forever to receive delivering of the ordered item, you’ll want to consider how long it’ll take the store to deliver the package after an order is placed. In this regards, the ideal online fashion store will be one that offers fast delivery. Also, shipping cost adds to the total cost of acquiring an item, so for an item not to become too expensive you’ll want shipping cost to be as low as possible.
The delivery times and delivery costs of Acne Studio are dependent on the country that the package will be shipping to. First, delivery times consist of order processing times and package shipping time. For fast delivery, the two elements have to be fulfilled. The store has to quickly process and dispatch the order to the carrier; and the carrier has to quickly move the package from the store’s fulfillment center to the shipping address.
Acne Studios process orders quickly. Most of their orders are processed in 1 – 3 business days. Being that Acne Studios is based in Sweden, there are a couple of delivery options available for Swedish orders.
First, there is the in-store delivery; you can choose to have your order shipped to select Acne Studios stores within Sweden, after which you’ll go there to collect it. The order gets delivered to the store within 1 – 3 business days; and all in-store pick up are free. There is the Bumbee delivery service which delivers “Same Day” orders within Stockholm, and delivers “Next day” orders to Malmo and Gothenburg. These are expedited delivery services; so as long as the orders are submitted before 11:00 am on the day of placement, you’ll receive delivery to your door on the same day (if within Stockholm) or the day following order placement (if in Malmo or Gothenburg). Interestingly, the Bumbee delivery service is free. Another delivery option is PostNord MyPack; it delivers orders to all locations within Sweden. Delivery takes 1 – 3 business days; and it is also free of charge. Lastly, for delivery within Sweden, there is the PostNord Foretagspaket. It’s an express service that delivers within 1 – 2 business days; and it cost 80 SEK.
For international orders, there is only one delivery option for US orders; it takes 2 – 3 business days after dispatch, and is free of charge. However, delivery to destinations in Alaska, Hawaii, Puerto Rico and other rural destinations may take up to 5 – 7 business days after dispatch. It should also be said that Acne Studios do not deliver to US P. O. Boxes and military addresses (APO/ FPO addresses). Collect in Store services is also available in selected Acne Studios US stores. Such pick-up items are usually ready for pickup within the regular US delivery times. You’ll receive a notification email when the items are ready for pick-up; and upon receipt of the notification email, you’ll have 14 days to visit the Acne Studios store and collect the items.
There are two delivery options for orders shipping to most European locations – UPS Standard and UPS Express Saver. Standard orders takes 3 – 4 business days after dispatch and are free; while Express Saver orders takes 2 – 3 business days after dispatch and cost €20. However, UK orders are free; and are delivered within 2 – 3 business days after dispatch.
Most of the orders travelling to Asia are delivered within 1 – 3 business days after dispatch, and are free. Orders to Africa (South Africa) also have the Standard UPS option and the Express Saver option. The Standard orders takes 6 – 10 business days after dispatch and is free; while the Express Saver option takes 4 – 6 business days after dispatch, and cost €40.
Acne Studios ships DDP (Delivery Duty Paid) to some countries. DDP shipping applies to all countries within the EU, Switzerland, Norway, the US, South Korea, China, Japan, Hong Kong, and Australia. This means that customers in these countries receiving their orders will not have to pay any duties. However, for other international countries, items are shipped DDU (Delivery Duties Unpaid); which means that there will be additional payments upon receipt of the order, which will be determined by the local customs.
A critical look at the above shows that Acne Studios scores highly in terms of shipping times and costs. For most locations, Acne Studios have some of the best (fastest) shipping times you’ll find amongst online fashion retailers. Their shipping costs also makes for good reading. Free shipping is an attraction at any time, and Acne Studios offers free shipping in every location that they ship to. What is more, there are no minimum order requirements. If you’ve seen reviews of other online fashion retailing stores, you’ll find that almost every other store in the business that offer free shipping will require customers to spend up to a particular amount in order to get free shipping. That is, free shipping offers appear thus: free shipping for orders over $xx.xx. However, Acne Studio will ship your order free of charge no matter the amount of the order.
However, it should be said that free shipping is for standard shipping options which is usually slower than the Express options (where available). Thus, where you choose to save time, and not ship your Acne Studio order for free, you’ll be faced with some of the highest shipping rates in the business. For example, dumping the Standard option for the Express option to European locations (where it is available) will save you only about 1 – 2 business days; but it comes at a cost of €20, which is one of the highest you’ll find for shipping within Europe.
The return policy of an online fashion store is also an important consideration when it comes to making online purchases. This is because, you may not be totally satisfied with the item that is delivered to you, and you’ll rather return it back to the retailer for a refund or replacement, instead of being stuck with an unwanted item. What follows is a consideration of the return policy of Acne Studios.
If you must return an order back to its retailer, you won’t want to meet a cumbersome return process. Thus, the ideal store should offer an easy return process. Acne Studios does somewhat okay in this regards.
For some countries, in-store returns are allowed, where you can return items purchased online to Acne Studio stores. Such in-store returns are usually convenient; but not many online fashion stores allow in-store returns of online orders. Thus, this is a plus for Acne Studios.
You can also return online purchases by mail by packaging the item and mailing it back to Acne Studios. However, before proceeding with mailing back the item, you’ll have to visit www.acnestudios.com and complete a return request. It entails selecting the items you’ll want to return, indicating a resolution (whether you want a refund or an exchange), and giving the reasons for the return. After completing the return request, you’ll have to place the pre-paid return label on the box (over the prior delivery information) and send the box to the shipping carrier.
This is not the easiest return process there is because of having to visit the website to make a return request or having to explain yourself (stating the reasons for the return). A no-questions-asked process, where one can simply package the return item, attach a return label, and mail back the package without even having to contact the retailer, will be best. However, the Acne Studio’s process is relatively easy.
While it is advised that customers use the return process of Acne Studios by making use of the return label; you may choose to use any secure transport of choice. In that case, the return shipping address to send the package is:
Acne Studios Online Returns
C/o Bergen Logistics
5903 West Side Avenue
North Bergen, NJ 07047
Items that are returned to a retailer can only be accepted if the items are received by the retailer within an allowed time period. Thus, you’ll want an extended period of time so that there’ll be no time pressures, and fears of returns getting to the store late.
In this regards, Acne Studios allow 14 days from the delivery date. That is, returns that are received by the store within 14 days of your receiving the package will be accepted.
If you’ve checked reviews of other online fashion stores, you’ll find that the “14 days from delivery date” offer of Acne Studio is relatively short. The industry average return window is 30 days from delivery date. That said; if you must return an Acne Studios’ order, you’ll have to act quickly after receiving the order, in order to reduce the risk of your order getting to their warehouse late.
Items that will be accepted by Acne Studios must be in the exact conditions they were when you received them. That is, they must not show signs of use, wash, or alteration. All tags and seals must also be attached. Also, all products that are delivered in their own box must be returned in the original undamaged box; and where items are received with dust bags, they must be returned with the dust bags.
Interestingly, Acne Studios says that they have the same policy for Sales items as they do with their regular items. This will mean that the sales items can be returned to Acne Studios, and with the same 14 days return window. If you’ve checked reviews of other online fashion stores, you’ll find that in many fashion houses, sales items cannot be returned. Owing to the slashed prices of sales items, customers will mostly be picking up these items, and it will be disappointing that they will be unable to make return. Thus, it’s a big plus that Acne Studios allows returns of even sales items.
Most times, customers return an item in order to get another in its place. Fashion houses that offer product exchanges are attractive because it quickens the process of getting a new item after the unwanted one is returned. This is because, the replacement item is shipped to the customer immediately the returned item is received and processed, eliminating the time of waiting to get a refund before placing an order for the new item.
Thankfully, Acne Studios allow such product exchanges. When returning the merchandise (following the normal return process), you’ll have to indicate that you want a product exchange and not a refund. The replacement item is shipped free of charge irrespective of whether the shipment of the original item was free or paid for. However, the exchange policy of Acne tightens up after that. Only size exchanges are allowed by Acne Studios. That is, when you return an item online for an exchange, the replacement item you will request must be of the same style and color with the item you are returning; the only difference in the two items must be size. This is somewhat restrictive. Granted, not too many fashion houses in the market allow style exchanges, but there are quite many that allow color exchanges.
However, you may exchange online orders in-store (Acne Studios stores) within the US. That is, you can return items bought from acnestudios.com to Acne studio stores within the US. For such returns, size and color exchanges are permitted.
You don’t want to be put off returning an unwanted item because of the cost of doing so. Therefore, the ideal fashion house should feature return cost that are as low as possible. The lowest possible cost is zero (free return shipping). Thankfully, Acne Studios offers free returns.
It’s also important to consider how and when refunds are received after returning an item to a retailer. In terms of “how”, Acne Studios issues refunds to the original payment method. This is a very good one, as it means you can use the funds for future purchases in another store. We’ve seen stores employing the not-so-popular policy of issuing only store credits which ties the customer to using the funds for future purchases in the particular store.
In terms of “when” refunds are issued, Acne Studios does relatively well. If the return process is followed, and a written return request is submitted to Acne Studios before proceeding to make the returns, the company will issue the refunds at most 14 days of receiving the returned items. However, if no written notice is received by Acne Studios, refunds will be issued within 30 days of receiving the items. That said; that refunds from Acne Studios can be gotten within 14 days means the fashion house has one of the shortest refund processing time in the industry.
You’ll want a fashion house that is responsive to customers’ questions and complaints. In this regards, Acne Studios does relatively well. They provide an FAQ page for self-help, which is very detailed. You’ll find answers to a lot of questions on such subjects as: Ordering, Shipping and Delivery, Payment, Pre-orders, Returns and Exchanges, Customer Service, Size and Fit, etc.
For direct contact with a customer support representative, Acne Studios support the trifecta – Email, Live Chat, and Telephone. For the email service, you can direct all enquiries to the email address: customercare@acnestudios.com.
As it is with emails, feedback is not instant; you’ll have to wait for a couple of hours (within 24 hours) for the company to get back to you with the needed assistance. However, if you’ll rather get instant feedback, you may use the live chat or the telephone service. The live chat can be accessed from the website of Acne Studios. For the telephone service, you can either call in or send a text message; the numbers for call support is: +46 10 888 73 05, while that for text support is: +1 (855) 226-3289.
However, the customer support service is not available round the clock. You can reach a support rep of the company only between 6:00 am – 8:00 pm (EST) Mondays to Fridays, and between 6:00 am – 5:00 pm (EST), Saturdays and Sundays. We’ll prefer that a world-facing platform offer a 24/7 support service, so that there will be no problem of persons from a contrasting time zone calling in (at their up time) to find the support service in its downtime.
Acne Studios is a luxury fashion house based in Stockholm. By striving to provide quality items that feature excellent tailoring and excellent materials, Acne Studios stands out as a go-to fashion destination for those who know their fashion. The fashion house provides a wide range of clothing, accessories, and denim for men and women. If you’re in the market for exquisite quality styles, there’re reasons to visit Acne Studios. They even stand behind their products with a one year quality guarantee. They also offer excellent service that include: easy ordering and payment, free shipping, fast delivery, easy and free returns, and a responsive customer support service.
However, Acne Studios is a luxury shop so you should be ready to part with top dollar, as items are expensively priced and there are little to no cost saving promotional offers. And if you must return any item to the company, you’ll have to act fast in order to beat their relatively short “14 days from delivery date” return window, so that the item(s) will not get to them late and be rejected.
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