Antonioli is a Milan based fashion store. Being that Milan is one of the world’s most important fashion capitals, you’ll expect that Antonioli provides the products and the service of a modern-day great in the fashion retailing business. Antonioli does talk the talk.
Antonioli is a legit fashion store. It is not a scam because they will never steal your money without sending your items to you. All customers do receive their orders. But do they send out quality materials?
Amongst other blurbs, you’ll find that Antonioli “blends contemporary taste with alternative choices in a practical way”, and that their “clothes and accessories are selected for both men and women who choose to lead the way, living their lives free from conformities”.
The big question is whether those statements are just marketing blurbs or whether Antonioli really offers quality and timeless fashion pieces, backed by excellent service such as easy ordering, fast delivery, effective customer service, etc.
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In the first place, is Antonioli materials genuine?
This Antonioli review will examine Antonioli in order to provide the information that will help you answer these questions and more.
Antonioli is a Milan based fashion store. It was started by Claudio Antonioli in 1987. Apart from the main boutique/ office in Milan, Antonioli operates other stores in Italy (Lugano, Turin and Ibiza). Though the store was established over three decades ago, it still stands as one of the best fashion destinations in the world. Antonioli is a multi-brand retailer that draws items from some of the best fashion brands in the business. You’ll find items from designers such as Balenciaga, Burberry, Calvin Klein, Fendi, Prada, Saint Laurent, Tom Ford, and Versace. Antonioli provides different fashion products that include clothing, shoes, and accessories for both men and women.
Antonioli is a safe fashion store online. It’s important to use an online fashion store that is safe, which is one that ensures that the information you share with it is safeguarded and not allowed to leak out. If sensitive information (such as your personal data or your credit card details) leak out, you’ll be left exposed to other online fraudsters. Thus, the ideal online store should not only be legit but also safe.
Like all other fashion stores, Antonioli states that they are committed to protecting customers’ data. They employ different organizational and technical measures to ensure that the customer’s data. Though the details of these measures are not given, it will include a private encrypted connection between customers’ devices and their servers; the private channel will ensure that every data sent in their systems is shielded from third parties, and the encryption ensures that even if captured, the data is unreadable to the hackers. That said; it’s safe to say that Antonioli is legit and also safe.
The ideal fashion store will offer a variety of fashion products. That way you’ll be able to get all your related fashion products in one store. First it offers convenience; and secondly, it offers cost savings as you may get huge order discounts, and you’ll be able to pay ship for one order instead of paying to ship multiple orders from different stores.
In this regards, Antonioli does relatively well. The product category and the items you’ll find in each category are as follows:
The above shows that Antonioli provides a wide range of options in men and women fashion. However, if you’ll want to shop kids’ clothing or accessories, you’ll have to look somewhere else. Antonioli also does not beauty products such as body care, hair care, makeup, etc.
You’ll not want to find only two or three items when you enter a shop to make your purchase. Rather you’ll want to find a large number of items so that you can make your choice. Thus, the ideal online fashion store will not only offer a wide range of product types, but also hold a sizeable inventory of each product type.
In this regard, Antonioli does relatively well. For example, at the time of writing this review, in the women category, there were: about 350 styles of dresses, about 170 sweaters, over 100 jeans. Other sections of the category were also well stocked. In the shoes section, there were about 28 flats, over 100 pumps, over 100 sandals, and about 180 sneakers. The men category was also well represented; there were over 350 trousers, about 300 jackets, and over 300 shirts.
That said; the inventory of Antonioli is sizeable enough to satisfy all selection needs. From any product section you’ll be shopping, you’ll find a large collection to pick from, which means that you’ll be more likely to find something that matches your taste and preferences.
Even more important than offering a large number of different products is offering quality products. Thus the ideal online store should hold top quality products.
Antonioli aces it in this respect. The store holds top drawer quality items that are well made and made from quality materials. Customer reviews’ of Antonioli also shows that customers are largely satisfied with the quality of items.
You’ll want the fashion store you visit for your purchases to feature reasonable prices, or better put low and affordable prices. In this regards, Antonioli comes out as a high-end store, with prices in the expensive range rather than the low range.
For example, at the time of writing this review, a few of the women dresses were priced in the high hundreds (€500+) while most were in four figures. Of the over 350 styles, only about 20 were under €200. The majority of the women sweaters were priced at €203 – €734, with only a handful coming in under €100 in sections like pants and jeans, you’ll be hard pressed to find anything priced under €100. The story is the same in the men category; in every product section, items are in the hundreds, with many in four figures.
If you’ve seen reviews of other online stores, you’ll find that stores that pride themselves in providing low prices feature prices in two figures, with a lot of items around or under €50. That said; if you’re coming for the gorgeous fashion pieces in Antonioli, you should be ready to open the wallet.
Promotions allow customers to get products for less than their full prices. Thus, stores that run a lot of promotions are very appealing.
Antonioli does relatively well in this regards. The landing page of the website does not feature the price slashing promos that promotion-generous websites feature. However, in the product pages, you’ll find a lot of discounted products. Digging deeper, we found that Antonioli runs special promotions from time to time such as cash backs, free products, and more.
To know what promotion is running at any particular time, you’ll have to keep checking the website. Alternatively, you may subscribe to their newsletter, and you’ll be alerted when such cost saving offers become available.
We didn’t find such offers as student or military discounts. Antonioli also does not offer price matching (where the store will give you its product for any lower price you can find in the market), or price adjustment (where, if after buying a product its price comes down, the store will credit you the price difference).
The ideal online fashion store will support a wide range of payment options, so that no matter where customers are resident they will find a means to conveniently pay for their orders. In this regard, Antonioli supports Bank wire transfer and Credit/Debit cards such as Visa, Master card, Maestro, and American express. They also accept PayPal and Ali Pay and where applicable Sofort banking.
With these payment options, you should have no problem paying for your Antonioli orders. However the supported options are limited, as there is no support for such options as web wallet, crypto currencies, checks (cheques), and COD (cash on delivery) payment.
However, unlike some other stores Antonioli does not offer a finance program where customers can buy products now and pay later.
Before buying from any online store, you want to check their shipping policy. What should interest you most include: the destinations that the store ships to, how long it takes the store to deliver orders, and how much it takes the store to deliver.
Except a store ships to your shipping address, it will be nigh impossible to receive delivery of your package; thus, you want to make sure that the online fashion store you’ll use for your purchases ships to your location.
Antonioli does very well in this regards. This is because unlike stores that serve only their domestic markets (or a few other markets), Antonioli delivers parcels all over the world.
After placing an order, you’ll want to receive the package as fast as possible, and not to sit around and wait for eternity for your package to arrive. As such, you want a store that processes and ships orders quickly.
Antonioli’s order processing time depends on whether the items are available or pre-orders. For all orders made of available items, processing will be done the next working day of the order’s placement. While for pre-orders, processing is done as soon as the order is available in stock. However, if payment is made via bank transfers, it may take up to 48 hours for the payment to be verified; and only after verification will order be processed a day after. Next business day order processing is one of the fastest times you’ll find in the industry.
Antonioli also ships packages quickly from their fulfillment center to the shipping address provided. Shipping of orders to locations in Italy takes 1 – 2 working days; shipping to European locations takes 2 – 3 working days; while shipping to the rest of the world takes 4 – 5 working days. If you’ve seen reviews of online fashion stores, you’ll find that these shipping times are relatively quick.
Because they’re able to offer quick order processing and quick shipment of package, Antonioli is able to offer fast delivery.
One thing that is not too pleasing is that there is only one shipping option offered by Antonioli. The store does not offer different options such as Same Day delivery, Next Day delivery, etc. So when ordering from the store, you’ll have to expect your package to be delivered in the standard delivery time.
If the cost of shipping your order is too high, the total cost of acquiring the item can become unacceptably high even though the item itself is acceptably priced. Thus, you’ll want online fashion stores that have shipping costs that are as low as possible.
How much shipping will costs depends on the country that the order is travelling to. Shipping to Italy is free. Shipping to most European countries cost €20.00 but will be free for all orders over €200. The countries this applies to are: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Spain, and Sweden.
Shipping to the UK cost £20, but is free for all orders over £150. Shipping to Japan cost €20.00 but is free for all orders over €500. Shipping to Honk Kong cost 190 HKD, but is free for all orders over 4,600 HKD. Shipping to Korea is W 27.00 but is free for orders over W 670. Shipping to China cost Y 155, but is free for all orders over Y 3,900.
Shipping to the US cost $20, but is free for orders over $150, while shipping to Australia cost 30 AUD, and is free for all orders over 750 AUD. Shipping to Russia cost 2,100 RUB, and is free for orders over 34,200 RUB; while shipping to the rest of the world cost €20, but is free for orders over €500.
Free service is always appealing, so customers are usually drawn to stores that offer free shipping. Thus, it’s good to find that Antonioli offers free shipping. However, as typical of online fashion retailers, there are minimum order requirements. You’ll want the qualifying amounts to be low so that you won’t have to spend over the tops to have free shipping. In this respect, you’ll find that when shipping to certain countries, the free shipping qualifying amount can be very high (up to €500).
Even when guarantees are given, it is very possible to receive delivery of your order and not be totally satisfied with the item (s). Reasons could range from being delivered a wrong item or a damaged item, or having ordered a wrong size, or simply changing your mind about the purchase. Whatever the case, you’ll not want to have an unwanted item in your hands; you’ll rather prefer being able to return the item to the store and get a replacement or a refund. Thus, an important part of any review of an online store is its return policy.
Like all fashion stores, you only have a limited time to return any item to Antonioli. Only returned items received by the store within the allowed time are accepted; therefore, you’ll want an extended time so that your returns will not get in late.
In this regards, Antonioli states in their return policy page that they have a 14 days return window (That is, all items must be received by Antonioli not later than 14 days from the date of receiving delivery of the item). However, in the FAQ articles about returns, they state that they allow a “10 days” return window (10 days from the date of receiving the item). Therefore, it’s really confusing whether their return window is 10 days or 14 days. Thus, we’ll advice that if you have to return any Antonioli item, you should work with the 10 days window.
If you’ve seen other reviews, you may not be very satisfied with Antonioli’s return window. A return window of 28 – 30 days is what comes out as the industry average because that is what most online fashion retailers in the industry offers; and the 10 or 14 days offer of Antonioli is just half of that. That said; if you’ll have to return any item in your Antonioli’s order, you’ll have to act very quickly after receiving the order else you may find that your return will be rejected for getting to the return shipping address late.
You’ll also want a return process that is a breeze so that you won’t be forced to hold on to an item that you’ll rather return for not wanting to face a frustrating return process.
The return process of Antonioli is relatively easy. If you choose to return an item to the store, you’ll first have to contact the Customer Support Service and request a Return Authorization Number (RAN). In the request, amongst other things, you’ll have to state the reason for returning the item. Antonioli will respond via email, giving you the RAN and detailed instructions to follow.
What should follow is: properly packaging the item; writing the RAN on the return tag attached to the item and on the copy of the invoice which is to be put in the box; and posting the package via the carrier suggested by Antonioli in the email carrying the RAN.
Since the items returned will be resold, they need to be in their original (new) conditions. As a result any item that shows signs of usage will not be accepted when returned. All returned items must be unworn, unwashed and unaltered, and must have all tags, wrappings and other accessories (dust bags, covers, etc) intact. Also, shoes and accessories must be returned in their original packaging.
You won’t want to be forced to hold on to an item you’ll rather return because returning it is cost prohibitive. As a result, the ideal store will have return cost that are as low as possible. The lowest possible cost is zero, which is free returns.
Thankfully, Antonioli offer free returns. However, the offer of free return shipping does not apply to all orders. Typical of the online fashion stores, you’ll get free return shipping if the reason for returning the item is as a result of a mistake attributed to Antonioli. This will be in situations where a wrong item or an incorrect item is delivered. In such cases, when contacting Antonioli for return authorization, you will have to supply pictures proving the mistake or defect.
Where the reason for returns is not attributed to Antonioli, you can still get free return shipping if the item(s) was purchased at full price or below 30% off. However, where the item is heavily discounted (more than 30% off full price), return shipping will be at the expense of the customer. The return shipping costs are: €10 for Italy, €20 for Europe (Italy excluded), and €30 for the rest of the world.
It does not matter if the “returns” is due to size difference, the customer [you] will have to bear return shipping expense as long as the item is heavily discounted. It should be said that this is the source of most negative reviews about Antonioli. Because prices in the store are not the friendliest, most customers go for the heavily discounted items. As a result, when most customers return items to Antonioli, they [customers] find to their frustration that they will be responsible for the shipping expense. It should also be said that if Antonioli receives a return of an item that was not properly authorized or that was not sent according to the return policy of the company, Antonioli may withhold 10% of the value of the returned item from the refund. This would explain some of the instances where customers were anything but pleased that they did not get a full refund upon returning items to Antonioli.
Sometimes, customers only want to return an item and get another in its place. Such product exchanges are appealing because it allows you to get the replacement item faster. The replacement item is usually shipped immediately after the returned item is processed, and this is usually faster than waiting to be refunded before placing a fresh order.
Thankfully, Antonioli offers product exchanges. However, you cannot return an item and request a totally different item as a replacement. The replacement item must be the same type of item returned; even the same model and style, and different only in color or size.
If you return an item to a store and will want a refund instead of a replacement, you won’t want to have to wait for too long to get your refund. Thus, you’ll want a store that processes and issues refunds quickly. Antonioli is a clear leader in this respect. The store processes and issues refunds the same day the returned item is received in their warehouse.
This is easily the fastest refund processing time you’ll find in the business. While in customers’ reviews of some other stores, you’ll find customers lamenting having to wait for up to a month (or more) to get refunded; in reviews of Antonioli, you’ll find customers pleased with receiving their refund the same day Antonioli received the return package.
Another important thing is that refunds are issued via the original payment method. Thus, you’ll have the funds in your account, and may choose to go to another store for future purchases. This is unlike some fashion stores that issues refunds only as store credits which means that customers must use the funds for purchases in the particular store.
One constant is that some customers will have questions, while others will have certain issues with their orders. If you’ll nit want to be left hanging when you happen to be either of those customers, you’ll want a fashion store that provides for handling customers’ questions and issues.
The first stop for getting answers is an FAQ page in the Antonioli website. However, we did not find the FAQ as extensive or detailed as we’ll like. It simply list about 23 questions and provide short answers. We’ll prefer an extensive FAQ page where articles are separated into categories (such as shipping, returns, ordering, etc). That way, it will be easier when navigating; and more questions can be answered within each category.
If you’ve gone through the FAQ and still need to contact a customer care agent of the company (which we think is inevitable), there are a couple of contact channels provided. You can contact Antonioli via email using the email address: customerservice@antonioli.eu. Antonioli responds to email submissions within a few hours. However, if you’ll prefer instant feedback, you may use the telephone service. The number to call is +39 023656186. For those who will not be shy about showing their face, Antonioli also provides support via Skype. The Skype name is customerservices.antonioli.
It’s a good thing that the store provides a range of contact channels, so that when you need assistance, you’ll have a lot of options. However, the customer support service is not available round the clock. The working hours of the service is 10:00 – 19:00 on Monday to Friday, and 11:00 – 19:00 on Saturdays. We like it when world-facing companies offer 24/ 7 support so that customers can reach out to the company at any day and anytime.
It should also be said that some of the negative reviews you’ll find in independent online platforms about Antonioli are complaints about the customer support service of the company. However, apart from a few who report that the support service was unresponsive, many of the submissions were grievances especially about cost of returns. That is, customers who’d expected having free returns contact customer support about their disappointment at finding out that the returns will be at their [customers’] expense. That said; it’s our opinion that at the root of many unresolved customer support complaints is the policy of the company and not a failure of the support service itself.
That said; we will not pitch tent with those who do not rate the customer support service of Antonioli. However, we didn’t like that the customer support service of Antonioli did not go to the popular independent customers’ review platforms to respond to aggrieved customers and to try to help with their issues. We’ve seen some fashion stores responding to submissions in such platforms as Trustpilot.com and inviting the customers back to the resolution table. And we can report that through such many previously unresolved issues have become resolved.
Antonioli stands as a modern fashion destination for the know clientele. The store blends contemporary taste with alternative choices in a practical way, and the results are timeless and gorgeous fashion pieces that you can adorn to give you the confidence to live your life. Antonioli is able to offer the product because they draw products from some of the best designer brands in the business.
Antonioli is also able to offer good service. With a range of payment methods and an intuitive website, Antonioli offers an easy ordering process. With quick processing and shipping times, Antonioli offers fast delivery. They ship worldwide, and free shipping is available for all locations (albeit, there are minimum order requirements). And to ensure customers satisfaction, you can return an item you are not totally pleased it; and you’ll get refunded (via original payment method) on the same day the item is received by Antonioli.
The few bumps on the road can be found in the return process; their 10 days or 14 days return window is relatively short, and customers bear return shipping cost.
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