This DressLily review shows you if DressLily legit or scam. And also it is safe, real or a fake fashion store. Customers complaints, ratings and feedback are also reviewed.
So, if you are seriously searching for the best and unbiased DressLily reviews, you have landed in the right place.
What is DressLily?
DressLily is one of the leading international online fashion clothing and accessory stores. Focusing on the very latest in affordable fashion styles, both attire and stunning accessories, they feature thousands of the newest product lines, providing maximum choice and convenience to their discerning clientele. DressLily also aim to provide an extensive range of high quality, trendy fashion clothing together with a professional dedicated service to their valued customers from all over the world.
Across thousands of product lines, affordable chic combines with effortless elegance in everything from gorgeous Women’s Clothing, Intimate Lingerie, Bags, Women’s Shoes, Wigs, Fashion Jewelry and Accessories, and many more fantastic items at affordable prices.
The DressLily goal is always to provide their customers with stunning, high-quality fashion products at down to earth prices. DressLily.com offers trending fashion-forward styles, edgy and innovative designs all delivered with a truly class-leading professional service.
Is DressLily legit or scam?
Of course not, DressLily is not a scam but legit online fashion website. A very popular one. They are well known everywhere on the internet. Although they are legitimate, there may be complaints here and there, which is highly normal for any popular online store such as this. Below we have listed all the DressLily complaints and feedback from their customers to help you see what you are getting into. Personally, DressLily is highly legit but I think customers experience will guide you better.
DressLily complaints and feedback:
I love shopping on Dresslily. My orders arrived pretty quickly and everything was better than my expectations. I didn’t have any issues with this order, but in that past, I had an issue with sizing and they remedied the situation pretty fast and I’ve had no other issues. This is definitely a great site to shop on, especially for someone like me that loves cold shoulder tops.
Dresslily is a great website where you can find clothes, shoes, accessories, jewellery, bags etc… I ordered a few times and I have never been disappointed! Good quality and low prices.
The order went straight in the bin
The order went straight in the bin. Bikini set…the top was tiny the bottoms were massive. Beach wrap would have been ok if you were a size 8 anything above that it would have looked hideous.
Also, the bikini was supposed to be black and white but it was more of a dirty white. Very poorly made.
Update on review. Received an email to say refund has been issued but awaiting it in my account. But I can’t say I would change my opinion on garments as that still remains. The sizing was nowhere near the size guide and very poorly made.
DON’T order from this website! I ordered a dress from here. I never received it and when I sent them an email asking for my money back, they wouldn’t give it to me. Apparently, it was coming from overseas and there is no tracking information in which to find out what happened.
I ordered from Dresslily on several occasions. My first order was a polka dot dress for my mother. It came surprisingly quickly. The material was soft and it fits perfectly. I ordered some more pieces and I was extremely satisfied with all orders received. Including the fact that I live in the EU in a small country called Slovenia. The fact that there is no shipping is an added bonus for shopping on the Dresslily. I found it really helpful that there are size charts so you can order the right size for you. The last order, bathing suit, came especially fast. And another great thing is their support service. I accidentally ordered one size too big. I just wrote to them and they replied very fast and they changed my order. I will continue to shop on Dresslily. It is so affordable! And so much to chose from! 10/10 for me!
Great products and a great price!
I ordered the majority of my fall wardrobe from Dresslily. Sizing was accurate, materials were good quality given the price I paid. My coworkers all complimented me and asked where I got my new clothes!
I received my order after one month as expected. The items that I chose are all good quality. I would recommend only standard shipping. Before choosing what you want to watch videos and blog reviews to know what you are buying. I did that and I’m happy with my order, also I forgot about the size, always go up one or two sizes for coats, sweaters and hoodies. Some bikinis are accurate in size and some may be run small so choose wisely except if you don’t mind cause they are so cheap. Overall, I’m happy with my experience with this site.
The best part about Dress lily is that they have a wide range of items including home goods which I really love. From clothes to shoes to curtains and rugs, you get everything!
Again the prices are very competitive. That’s a plus.
I love the fact that they have free shipping worldwide. I hate paying for shipping which becomes quite high while paying for India.
I would like to shop again and again.
I ordered some things from Dresslily and I was always happy regarding my purchases. I like that they have a bonus system and you get rewards for a lot of things: for sharing some links, you can even get the item for free, otherwise you get points for every friend that decides to join the site through your link, you get points because you mark your order as received, you get points for every review you write.
I even dared to order a parka and I get compliments every time I wear it.
Order #LP1710251621144849 ordered on Oct.25th 2017 at 16:21:14 pm. I ordered 2 things for myself and one Christmas present for my daughter. All of my items came in a timely manner and we’re just as to pictured on the website. I was also able to track my package right to my front door so I could get it right away. The items I ordered were of good quality and I am a very satisfied customer and will be placing more orders. As a matter of fact, since this order, I have made 2 more orders and am very happy with both of them too.
Ordered two Jeans in my usual size. Did not know that the products will be delivered out of China. Both Jenas was way too small (provided photos to the seller). Asked how I can return them. Seller provided an RMA address in China and it cost me 29 EUR to return them. I provided the tracking number to the seller. However, the seller is only inclined to refund my money in several weeks when they could verify that the goods are in good shape. So all together: spend 100 EUR for nothing. Given the circumstances, I believe that it would be more than fair to refund the money once the shipping number of the RMA has been provided.
I ordered 3 items on 02/02/18 and everything came in about 2 weeks. They looked exactly like the pictures, and everything fit great! One of the rompers didn’t fit perfectly, and Dresslily was so amazing in making sure I got the best customer service possible!! They allowed me to give my romper away and gave me store credit to purchase something better fitting. I love their inventory, prices and customer service. I will always be a loyal member. Thanks, Dresslily!!!!
Dresslily Designers Collections:
Warranty and Returns:
DressLily aims to provide an extensive range of high quality, trendy fashion clothing, together with a professional service dedicated to their valued customers from all over the world. In order to guarantee their customers amazing shopping experience, all items are individually inspected by their Quality Control Team before shipment.
30 Day Returns Warranty
If for any reason you are dissatisfied with any item(s) purchased from DressLily.com, simply contact their Support Center. You can return the product within 30 days after receiving the delivery. They always offer the best solution for their customers.
Get a Solution
Steps to contact DressLily.com:
Please contact DressLily immediately at their Support Center describing the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send them a clear picture or video of the problem. Please keep the picture below 2 MB.
DressLily Solutions:
1. DressLily’s responsibility
If DressLily company is responsible for the issue, they will allow a return to DressLily warehouse for a refund and/or an exchange.
Once they receive the item, they will offer compensation or resend for free a replacement at their expense.
2.Customer’s responsibility
If the customer has ordered an incorrect size, product or simply wants to exchange the item, they can also allow a return.
The customer is responsible for the shipping fee for an exchange, and they will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
For USA customers, you will be given a prepaid shipping label to return your products. They will deduct this fee from the final refund.
Notes about DressLily Warranty
– DressLily warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided DressLily did not make a mistake. If DressLily made a mistake, they will always resolve the issue to your satisfaction.
– All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.
– All returns must first be approved by DressLily Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding RMA form and/or not matching the requirements listed above will not be accepted.
Top 5 Reasons to shop with DressLily
- Huge range of quality fashion items: Extensive selection of the very latest styles for both clothing and accessories.
- All new, always new: Exciting products showcasing innovative styles are sourced and added daily by their experienced buyers on DressLily.com to give you maximum choice.
- DressLily loves fashion as much as you: Their fashion-savvy staff know quality when they see it, ensuring that each item is perfect and ready to wear before it is shipped.
- Buy more, save more: With a world of styles and thousands of products at your fingertips at great prices, your purse will love you as much as your wardrobe.
- DressLily customers always come first: You always matter to them. Their highly trained CS team is always ready to support you no matter the issue. When you buy from them, the sale is not complete when they ship, it is complete when you are completely satisfied.
Fashion that’s affordably yours
As a long-established global online store, they leverage an extensive network of professional and carefully screened manufacturers and distributors for their products. This process ensures their customers always obtain high-quality fashion at the best possible prices. They are totally committed to working with business customers all over the world. If you are interested in their products, please feel free to contact them at any time. They are confident that you will enjoy all the great products available at affordable customer prices.
Fast Shipping / Professional Packaging
With internationally renowned logistics operators, including DHL, UPS and EMS, DressLily ships worldwide to more than 200 countries with thousands of orders dispatched securely on an almost daily basis. For total convenience, they offer a broad range of shipping options to fit the needs of every customer.
Professional warehouse personnel will take good care of your orders by making sure they are packed in accordance with their rigorous standards. Your products will be carefully checked and securely packed before shipping out.
Best in Class Customer Service
DressLily offers professional, dedicated customer service at every possible stage from pre-sales to after-sales. Their highly trained CS specialists are always ready to help you via the user-friendly ticket system or real-time live chat. When you buy from them, the sale is not complete when they ship, it is complete when you are completely satisfied.
DressLily Shipping and handling
As a leading global online retailer, DressLily ships thousands of orders daily all over the world. Just buy and enjoy their great service, they ship directly to your door.
Processing:
Most of the items will ship out in 24 hours. Some may take longer if your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process. Need urgently or another issue, you can get help from their service team.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
Packed:
Once ‘packed’ orders may not be changed or cancelled. DressLily offers a 30-day warranty upon receipt as noted earlier.
Shipping :
DressLily partners with major international shipping companies like DHL, UPS, FedEx, IB, and EMS to offer four shipping methods:
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside their control. Normal service resumes immediately after each holiday.
NOTE :
•Tax ID Requirement In The Check-out
The tax ID number is required if the customers from Argentina select Expedited Shipping during the check-out. Please be sure to fill in your Tax ID to avoid any clearance problems and or delivery failures. Please refer the screenshot below:
Delivered:
If you can not receive your package based on the above estimates. Please kindly submit a ticket on their Support Center.
Christmas Shipping Notes:
1. Kindly note: From December 4th, for all orders below $30 please select standard shipping to have your items in time for Christmas.
2. From December 13th-16th, please select items that can be dispatched within 24 hours and choose the expedited shipping option, in order to have your items for Christmas. After December 16th, They may not guarantee Christmas delivery.
DressLily accepts all of the following forms of secure online payment:
- PayPal: The Fastest, Safest way to send money online.
- Credit Card via PayPal: Includes Visa, MasterCard, Discover, American Express, etc.
- Credit Cards & Debit Cards directly: They accept all major credit cards & debit cards.
- DressLily Gift Cards: A convenient, friendly way to pay. Learn more in our shopping FAQ.
- DressLily Wallet: Find out how to use your wallet, or view the DressLily Wallet FAQ.
SIZE AND FIT GUIDES
1. What are common mistakes in choosing clothing sizes?
1) Choosing the size based only on your height or weight, both must be accurate.
2) Simply choosing the size which you normally wear comfortably.
Please remember there are thousands of clothing manufacturers. Due to different measurement systems, there may be slight variations in size standards. Both methods can lead to incorrectly fitting clothes.
2. So how do I select the right size?
1) Correctly measure your body size. Check out how to measure your side below.
2) Generally speaking, clothing sizes are slightly larger than the actual human body size. When women purchase clothing, the bust size of the clothes should ideally be 2-4 inches larger than the physical body size. Similarly, the bust size of men’s clothing should be 4-6 inches larger than the body size, and the clothing waist size between 0.8 to 1.6 inches larger than the body size. For winter coats, the size discrepancy should be slighter larger than the above-quoted numbers. (The information above is for reference only, with specific differences depending on your personal taste, seasonal style, and clothing fabric.)
3) You can tile the most comfortable clothes which you usually wear, measuring the bust waist hips, and other areas, and then compare the measurements to the size chart. Simply select the nearest size.
To choose the correct size for you, measure your body as follow:
1.BUST
Measure around the fullest part of the bust
2. WAIST
Measure around the waist at the narrowest point
3. HIPS
Stand with hills together and measure around the fullest part of the hips
TIPS:
Always hold the measuring tape loosely to ensure you get the right result.
Do I have to pay tax on orders I buy at DressLily.com?
Maybe. It depends on what country you are receiving the goods in.
Tax is a complex issue because it depends on what country you are receiving the goods into. Some countries are easy to import into and have few restrictions and no taxes. Other countries are ultra-restrictive and have high taxes. Before you start importing bigger quantities of products to your country, you’ll need to research what the law and practices are in your country (or shipping destination countries if you are dropshipping internationally).
Please read the following notes for some basic background…
Import Duty and Sales Tax Charged By Your Country:
Some countries charge tax on certain imported products, at certain quantity/value levels. You are responsible for finding out the situation in your own country.
Whatever you order from DressLily.com, we will send you. We won’t enforce any rules so it’s up to you to make sure that what you are buying is OK to import in your country.
Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually, these taxes are not very high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries may not charge any tax on certain types of goods, or on small shipments.
Packet Contents Affect Tax
The category of goods you are importing often has an effect on whether you have to pay tax or how much.
Obviously, certain categories of dangerous or restricted goods are illegal to import in most countries. Other, specific restrictions on certain items may apply in your country as well – please research that information for your local country.
In accordance with customs regulations, please note that DressLily cannot list purchased items as a gift or indicate an amount lower than the actual product price.
DressLily FAQ:
Coupon
1. How do I get coupons?
Register for a customer account on DressLily.com and activate your account. Some special activities which are sent to your email will feature coupon giveaways. Coupons are a great way to save money.
2. How do I use my coupons?
Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click “Apply”. You can only use one coupon code per order.
D Points
1. How can I get more D points?
You can get D Points in a number of ways: by registering successfully, confirming your email address, writing reviews, purchasing products, invite your friends to purchase products, participating in some of our special promotions, and other methods.
2. How do I use my D points?
You can use D points at the checkout page: First, sign in to your account, and add all the items you want to your shopping cart. Then click “PROCEED TO CHECKOUT”. When you go to the “PLACE YOUR ORDER” button, our system will show you how many points you can use for this order. Please note you require a minimum of 50 D points.
–SHIPPING
1. Do you ship the item to my country and what the shipping rates are?
We ship worldwide.
2. How long will I receive items after I place an order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) You can click here for more details.
3. Does the product price include shipping cost?
The product price does not include shipping cost. The online system will generate a shipping quote for your order.
4. How do I change the shipping method?
Once you have placed an order, the shipping method is not supposed to be changed anymore. However, you can contact our Customer Service as soon as possible, if the order is still in the early processing stage, you may able to change the shipping method by making up the price difference, etc.
5. How do I know if my items have been shipped or not?
When items are shipped out, we will send a notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.
6. How to track my purchase?
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.
7. Why is my tracking number invalid?
The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.
We suggest you can contact our Customer Service in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
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AFTER SALES
1. How can I return my purchase to DressLily?
Before returning items to us, please read and follow the instructions below. If you make sure that you understand our return policy and ensure that all criteria are met, the first thing you need to start is to contact After-sale Services and please also provide us with the following information:
- Original order number
- Reason for exchange
- Photographs clearly showing the problem with the item
- Requested replacement item’s name, number and colour
- Your shipping address and phone number
Please note that we are not able to process any items which are returned without our prior agreement. Once we agree to take back your purchases, please make sure you write a note in English with your order number or PayPal ID so that we are able to find the order details.
The return process has to be initiated within 30 days of the receipt of your items. We only accept products in their original condition.
2. Can I exchange or return an item?
At DressLily we pride ourselves in the quality and fit of our clothes. All Women’s Clothing is designated as OSRM (Other Special Regulated Materials) and once sold will not be returned or exchanged except for quality issues and miss-shipment.
Quality Issues:
Should you find any item to be materially defective, the item must be returned in the same condition as it was sent within 30 days after receiving the garment unwashed, unworn and with the original tags affixed. Although we check all merchandise for defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
Mis-Shipment:
We will exchange your product if the purchased product does not match your original order. For instance, it is not the colour you have ordered (perceived colour differences due to your computer monitor display will not be exchanged), or the item you received does not match the style you have ordered.
Attention:
Merchandise must be returned within 30 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
Gift cards, jewellery, underwear and bodysuits merchandise may not be returned.
Topreviewssite.com
Average rating: 1 reviews May 28, 2020
by Shad H
possible scam
They provided me with their own tracking number not the one from the postal service. Had to request the actual number. When I checked with the postal service they said that the number is from a shipping label request, and that to date it has not been received by them as an actual package. Makes me feel like it is a scam. Can't get an actual person to check on my order and give an honest answer as to why they never shipped it out. They just blame the post office.
View Comments
Dreslily is a con. This is how they are doing it
They charge you in sterling for anything you buy from them
If you seek tonreturn within their one month guarantee period they will offer you a refund but in US$. This is at a ridiculous exchange rate such that you will never get back what you paid
They must be making a fortune from this classic rip off
In my example i paid £35.11 plus delivery for two shirts. They refunded back $38.06 such that i only got back in sterling £30.76.
So they made a gain of £4.35.
You have been warned. Do not buy from these people.
So i ordered three dresses November 17,2018. Said it would ship in 3 to 5 days. I received 2 dresses amd tried to contact the office even sent an email and a chat and nothing. Don't buy anything from them. I even asked for a refund on the dress i didnt receice and nothing.
I placed an order for 6 shirts and paid expidite shipping to the UK. 4 arrived after 2weeks and the other 2 in the third week.
The quality of all the shirts was shoddy.
1 long sleeve shirt, the cuffs stopped 2 inches above the wrist.
Another short sleeved shirt, 1 arm was longer than the other.
Button holes were badly stiched with loose trailing threads.
Although I ordered sized as recommended by the web site, no 2 shirts were of the same fitting and 5 out of the 6 were way too tight and can not be worn comfortably.
To return you must pay the shipping costs which would then make the price dearer than what you can buy at home. At least at home you can guarantee that the garment will fit.
Then I received a tax invoice from Fedex for the import duty.
The price now is well above what I could have bought at home.
Forget the sales offers and coupons offered, you will be ripped off !!
DO NOT BUY FROM THIS SUPPLIER.
No! They are a scam!!! I paid extra for a faster delivery & they basically STOLE my money and are now saying that its going to take 22 days??!!! Talked to customer service and got nothing but excuses and no offer for a refund for the money I paid for the faster shipping. So absolutely lied to and stolen from on a company that isnt capable of customer service.
No! They are liars and thieves!!! I paid extra for a faster delivery & they basically STOLE my money and are now saying that its going to take 22 days??!!! Talked to customer service and got nothing but excuses and no offer for a refund for the money I paid for the faster shipping. So absolutely lied to and stolen from on a company that isnt capable of customer service.
Fast shipping? Hah. I ordered a month ago. Invalid tracking number. No matter what I ask or say, they just repeat this invalid tracking number along with so very many excuses for my not having my order yet. Do NOT buy from this company. They conduct business as though they are just a guy in his mom's basement on his computer scamming people out of money.
Dresslily is a scam!!
I've made a order of two products in Oct 01,2019 04:05:45 AM
Supposedly they were sent in two packages, the first in October 6, 2019 11:18:35 and the second in October 17, 2019 09:25:33. If the order was made at the same time, why the 10 day difference to sent a item? Notice that I've received the the first package before Halloween, but for the second package they ask me to wait till the 16th of December.
They gave me a tracking number that I can follow online, and yet the post office in my country clearly tells me that that code does not exist in their database, in fact they compliment with the information on the website, and say that if it was received in Portugal, it would have a smaller code began with RT or RV.
When I call them out explaining that the package was never received, the information I have is that I have to wait while they keep stalling for time. Can somebody explain how can a order take two months to be delivered?
Again when they were faced with the situation at hand, instead of assuming that something probably went wrong on their side, they immediately direct me to your terms and conditions where they claimed they won't take responsibility if I didn't bought any kind of insurance.
I already considered the money I paid as lost funds, but I'm warning you DO NOT TRUST DRESSLILY!!
Today is the 18th of December and still nothing. Don't get fooled like I was.
obviously this "review" site is not unbiased. DO NOT ORDER FROM THIS COMPANY. I did...they make it sound like there will be no problem returning....but you cannot return it for a refund. they say "if you are not satisfied" but they require proof...how do you "prove" that a garment is poorly made? The bodice of the dress I ordered was so short, that I would have to tie the belt around my breasts instead of my waist. I am 5ft tall and weight 100 pounds....this is not a matter of being too small. I am going to return the dresses even if they won't refund my money...they are that bad.
I ordered a jacket on Dec. 16, 2019 and I am unable to contact dresslily. They have no phone number to file a complaint or check on an order