Mercari advertises as “the selling app”. It adds that it makes it super easy to sell virtually anything. If it is a platform to sell products, then it is also a platform to buy products. Thus, Mercari is an online marketplace; a place where independent sellers can list their products for sale, and where persons looking to buy items online and go to for their purchase.
The big question is whether using Mercari is worth it? As a seller, can you easily list products? Does the platform have the traffic needed to maximize sales? What about the costs of using Mercari, hope Mercari has reasonable charges?
As a buyer, can you easily get needed items in Mercari? Does it give a top buying experience? For example, does it offer a good range of high quality and affordably priced products? Also, does it offer top services like fast delivery, easy returns, effective customer support service, etc?
In the first place, is Mercari legit, or is it just another scam platform out to rip off unsuspecting customers.
Top 5 Most Popular Fashion Stores Online:
Yes, Mercari is legit. It is not a scam because they will never steal your money or refuse to ship the products purchased from its store. But that does not mean they are perfect, continue reading to know what customers are saying about the quality of their services and out findings.
This Mercari review will examine Mercari in order to provide the information that will help you answer these questions and more.
Mercari is a Latin word that means to trade, and it is the root of the English word mercantile. This tells you that Mercari is all about trading. That said, Mercari was created as a trading app in Japan (in 2013) by Shintaro Yamada. It launched one year later (2014) in the US. Mercari calls itself the selling app. It’s clear that it is an app-focused platform where people can buy and sell virtually anything.
We have things we don’t use, never used, or simply outgrew. Mercari says that if any of that stuff still have value, then you should be turning them to cash by easily listing them for sale in the platform. This means that Mercari is one of the online marketplaces for selling and buying pre-owned items. However, merchants can also use the platform. Thus, Mercari also holds new items.
It should be said that as a marketplace Mercari does not own the items listed in the platform. However, it directly receives payment for orders; and will release funds to the Seller only when the buyer confirms delivery and that the item is as described.
Using a legit eCommerce platform is a no-brainer. There are just too many stories of unsuspecting customers being ripped off by scam eCommerce platforms. Thus, the big question is whether Mercari is legit. The simple answer to that is “YES”.
Our first check of a legit eCommerce platform is legality. This is because the platforms that are powered by 100% legal companies are less likely to be a scam. Thankfully, Mercari ticks this box. It is owned by 100% legal company (Mercari Inc.). This company has gone through five rounds of funding from top investment institutions such as the Development Bank of Japan, World Innovation Lab and more. Suffice it to say that a scam platform that is not 100% legal cannot get funding from such high profile investment institutions.
Another check of a legit eCommerce platform is visibility and industry-wide recognition. This is because the scam stores operate in the shadows. Thankfully, Mercari ticks this box. With over 45 million downloads in the US, Mercari is an eCommerce platform that has been featured by top publishers and media houses that include Bloomberg Business, teen Vogue, The Wall Street Journal, Huff Post, CNBC, and more. Also, Mercari is a multi-award winning selling app, with such awards as “Best App” and “Forbes Japan’s Startup of the Year”. Suffice it to say that a scam platform cannot earn the recognition of high profile industry watchers.
Another check of a legit eCommerce platform is the test of time. This is because the scam stores are usually short-lived. Thankfully, Mercari also ticks this box. Starting up in 2013 (2014 in the US), it is relatively young, but its circa 5 years of operation is enough time for it to be called out if it were a scam platform.
However, the ultimate check of a legit ecommerce platform is fitness for purpose. The purpose of an ecommerce platform is to provide buying and selling services. That is, Sellers can actually list their products and actually get paid when a sale is made and the product is delivered; and Buyers can actually receive delivery of real and functional products when they place an order and make payment. Thankfully, Mercari ticks this box. Sellers can easily list items for sale; and when buyers place orders, they are delivered real and functional items.
With Mercari operated by a 100% legal company, widely recognized, and with a half-decade operating record of helping Sellers turn their items to cash and delivering real and functional products to Buyers, there is no doubt that it is a legit eCommerce platform.
Mercari is safe. To use an eCommerce platform, you’ll submit sensitive information like your contact details, and payment instrument data (e.g. credit card details). With many fraudsters out there, you’ll want an eCommerce platform that’ll adequately protect the sensitive data that you share with it.
Thankfully, Mercari ticks this box. It says that it takes “required steps to protect” users’ data. This includes the use of SSL technology, which is the industry standard for protecting data being transmitted over the internet. Mercari also says that it does not share your personal information with third parties, except it is to improve and personalize your Mercari experience.
With the use of SSL amongst other measures, it is safe to say that Mercari is safe.
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The “products” that an eCommerce store supports is an important consideration when planning to use one, whether as a buyer or a seller. As a buyer, you’ll want a one-stop-shop where you can buy all your needs, as that will be more convenient that researching and visiting different stores for your purchase needs. Also, as a Seller, you’ll want a platform that allows you to list a range of products, as that will be more convenient that listing in different niche platforms.
Thankfully, Mercari ticks this box. The categories (and product you can list for sale (or find for buy) in each category) is as follows:
Mercari advertises with the tagline “the selling app”; adding that it makes it easy to sell almost anything. Like any online marketplace, you’ll need to register and create an account as a seller. Mercari advertises that using the platform as a Seller involves three simple steps – sell it, ship it, and get paid.
This simply means creating your listing. You’ll want a platform where it is hassle-free to create a listing. Thankfully, Mercari ticks this box, as it is relatively easy to list items in Mercari. As Mercari advertises, listing involves three simple steps – take good photos, describe the item fully, and price fairly.
As we’ll find in the “Mercari for Buyers” section, Mercari supports the “Make an Offer” feature, which allows buyers to negotiate. However, Sellers will take comfort in knowing that Mercari allows an offer price to only be at least 75% of the listing price. So you can be sure that you’ll not get ridiculous time-wasting offers.
When a customer places an order for an item you list in an online marketplace, you’ll have to package the item and ship it to the customer. Thus, shipping is an important consideration when using online marketplaces.
Ease of Shipping
In this regards, Mercari does not let your ship the item yourself. It supports two shipping options, and it allows Sellers to choose a preferred shipping option or leave the choice of shipping option to the Buyer. In either case, when your item sells, Mercari will send you a shipping label, which you can print and attach to your package for easy shipping. There’s no doubt that the shipping label makes for relatively easy shipping.
Shipping Costs
However, another important shipping consideration is cost of shipping, as this can affect the profitability of sellers. Yes, shipping costs are most often than not borne by buyers, but if they are too high, they will cause total cost to be high, and it’ll be difficult for your item too high.
Unfortunately, Mercari does not shine in this regards, as its shipping costs are relatively high. Mercari has recently introduced a calculated shipping rate, where shipping cost vary depending on the weight of the item; and this only shot shipping charges upwards.
If you want to use a marketplace, it’s because you have items that you’ll want to turn to cash. So how and when you’ll get paid is also an important consideration. In this regards, Mercari does not particular shine, as payment options are limited, and the payment is relatively slow in coming.
Payment Options
As mentioned earlier, Mercari receives payment directly from Buyers. So when it’s time for it to release payment to you, you’ll want to find different payment options. Unfortunately, Mercani only pays Sellers via ACH Direct Deposit to their checking accounts.
Speed of Payout
Needless to say, after waiting and waiting to make sales, when you finally do, you’ll want to receive the payment as fast as possible. Unfortunately, the buyer protection of Mercari means that payment may be slow in coming.
Because buyers will not pay you directly for purchases, unlike many online marketplaces, payment for purchase will not hit your account when the order is placed. Also, even after the buyer receives delivery of your item, you still won’t get the payment immediately. This is because Mercari gives buyers three days from receiving delivery of your item to rate you before your payment will be received.
Don’t expect every buyer to rate you immediately after receiving delivery. In fact, many buyers will “forget” to, letting the three days run out. Thankfully, if the buyer does not rate you in the allowed 3 days, Mercari will auto-rate you and release your payment to you.
Where fees are involved, Sellers almost always want platforms with fees that are as low as possible. Thankfully, this is one area where Mercari shines.
First, it is absolutely free to list items in Mercari. This is one feather on the legit cap of Mercari. Since there are no upfront fees to list items and sell them in Mercari, if it does not work out as expected, you can simply walk away and not lose anything (financially).
However, it is not completely free to use Mercari. Sellers’ fees apply when a sale is made. Interestingly, the fees that Mercari charges are low – only 10% of the items price. This makes the pricing of Mercari one of its strongest points. Not only is it free to list your items and get sales, but the commission you’ll have to pay on completed sales is relatively low.
Fees that you’ll find in marketplaces include payment processing fees. Sellers generally don’t like that they have to pay extra to get paid, especially after paying the marketplace its sales commission. Unfortunately, the payment processing fee applies in Mercari. This fee is $2.00. The good thing is that it applies only when requesting payment less than $10. Thus, you can simply avoid it by earning more than $10 in your Mercari seller’s account.
What Sellers in a platform has to say about it gives valuable insight into how well the platform is for Sellers. Thus, the complaints section is an important part of our reviews. For this section, we checked the independent customers’ reviews platforms like Sitejabber and Trustpilot.
Unfortunately, Mercari was not highly rated on these platforms. For example, at the time of writing this review, in Trustpilot, Mercari had an average rating of 1.9 out of 5; and in Sitejabber, it had an average rating of 1.6 out of 5. Many complaints accounted for the relatively poor rating. These complaints as they concern Sellers include: high shipping costs, poor customer service, and poor Seller protection
High Shipping Costs
Another complaint you’ll find among Mercari’s Sellers is that shipping costs are high. For example:
The high shipping rates of Mercari means that items you list will be difficult to sell. If you leave shipping costs to the buyers, it jacks up the total acquisition costs. If you want to provide free shipping, as Mercari encourages, you’ll have to raise your listing price in order to cover shipping costs; the result is that your items may no longer be competitively priced. Considering the relatively high shipping charges of Mercari, so that the total price of your item to the customer is still competitive, you may have to floor your listing price. While this increases the chances of your item selling, it significantly erodes your profit margin.
No Seller Protection
Another complaint about Mercari amongst the many sellers in the independent customers’ reviews platform is that Mercari is biased to buyers, meaning there is no form of Seller protection. For example:
As we’ll find in the Buyer’s section, Mercari has a strong buyer protection. However, the Sellers reviews suggest that some buyers easily use this to scam Sellers. The complaint here is that after an item is sold and duly shipped, some “dishonest” buyer will contact Mercari that it is “not as described” or damaged, and Mercari without investigating will proceed to refund the buyer.
Some Sellers report being blocked which means they’ll not only get their payment for the item, but they’ll also not get back their item. Other Sellers did get their item back but will lose the money spent on shipping.
Mercari advertises that it has a Seller Protection of shipping insurance to the tune of $200 for every item shipped using its prepaid label. However, when a Buyer claims that the item received is damaged, even if the Seller has evidence that the item when dispatched for shipping was undamaged, Mercari refunds the Buyer, leaving the Seller with no resolution.
Abysmal Customer Support Service
Another complaint loud among the Sellers is that reaching Mercari for support is difficult, and where contact is made, there is hardly any assistance obtained. For example:
Given the complaint of “buyers trying to scam sellers by claiming receipt of not-as-described or damaged item”, it’s not surprising that Sellers bombard Mercari with support submissions. Unfortunately, the reviews suggest that, most often than not, they (Sellers) do not get expected assistance.
The poor customer support mentioned in complaints includes basic failures such as not responding to submissions, and not investigating Buyer’s claims before proceeding to “punish” sellers.
Yes, you’ll also need to register to make a purchase in Mercari. There are two ways to make a purchase – Buy Now and Make an Offer. The Buy Now button is your regular purchase. The listed items are with a set price, and if you like the item and click the “Buy Now” button, you’ll be charged the set price.
However, the “Make an Offer” option allows you to complete a purchase in your own terms. It brings negotiation into an online purchase. The listed item comes with a set price; if you like the item but not its price, you can then make an offer of a price you’ll want to get the product for. The Seller will have 24 hours to accept, or reject your offer or make a counteroffer. All offers are binding; so if the Seller accepts your offer, you’ll be charged the offer price. However, you can only make an offer if you’re using the Mercari app.
If you like the item you discover but are not ready to “Buy Now” or “Make an Offer”, you can save the item using “Save this search” button. That way, later returning to the item to make the purchase is easy. If you find an item that you like, clicking on it will take you to the item’s description page. There you’ll find every detail of the item. You can “Add to cart”, and then proceed to make payment.
Many times, after placing an order, the buyer will have a change of heart and will want to cancel the order or modify it. It should be remembered that Mercari is a marketplace, and has no right over products being sold. However, for a marketplace, Mercari has a relatively good cancellation policy.
Orders can be cancelled anytime before it ships. However, buyers cannot cancel an order from their end; as a buyer, you’ll have to reach out to the seller to ask that the order is cancelled. Yes, it is up to the Seller to agree or deny the request. If the Seller agrees, Mercani refunds you to the original form of payment. Mercari will also issue the refund if the seller has not shipped the order, and does not respond to the cancellation request within 24 hours.
Pricing
You’ll want an eCommerce store that features competitive pricing. Mercari does so-so in this regards. On the one hand, you can find items with great prices; but on the other hand, some items in the platform are not so greatly priced.
Payment
You want a hassle-free buying experience, so you’ll want to find a range of convenient payment methods. Thankfully, Mercani ticks this box. You can pay for orders in the platform using PayPal and all major credit cards (Visa, Mastercard, American Express, and Discover). You also use Apply Pay, as well as Mercani Credits.
With these options you should be able to pay for your Mercani order without any hassle. However, note that Mercani does not accept methods which are issued outside of the US.
When making online purchases, the order will have to be moved (at a later time) from the retailers’ facility to the shipping address provided by you (the buyer). Thus, shipping is an important consideration. You’ll want to know: whether the online platform ships to your location, how long it’ll take to receive your order, and how much it’ll cost.
Shipping Destination
If an eCommerce platform does not directly ship merchandise to your location, it’ll be unnecessarily difficult to receive delivery of your items. Thus, world-facing platforms are desired; so that no matter where the customer resides, the location is more likely to be covered.
Unfortunately, Mercari does not make it as a world facing eCommerce store. It only ships to the 50 US States.
Delivery Times
After placing your order, you definitely will not want to be waiting forever to receive delivery of the item(s). Thus, how long it takes an eCommerce platform to deliver is a necessary consideration. Delivery Times is usually an addition of the order processing time and the package shipping time.
Mercari does well in terms of processing time as it requires its Sellers to ship the item within 3 days of order placement.
In terms of shipping time, Mercari has two shipping options – Priority Mail and Home Delivery. However, it should be said that Mercari allows Sellers to choose a preferred shipping carrier (and the carrier determine the shipping option available, because Priority Mail is only available by USPS, while Home Delivery is available via FedEx and UPS). Thus, for some items in Mercari, you’ll find that you do not have a choice of shipping method. However, where the Seller does not have a preferred shipping carrier and gives the Buyer the option to choose, you can choose the shipping option and carrier.
First Class/Priority Mail takes 1 – 3 business days going to the 48 US States, and takes 3 – 5 business going to Hawaii and Alaska; while Home Delivery takes 1 – 5 business days when going to the 48 US States, and takes 3 – 7 business days when going to Hawaii and Alaska.
When making online purchases there is the fear that when you order is delivered, it may not be 100% satisfactory. Because of this, online shoppers gravitate towards e-commerce platforms that will allow them to return an unsatisfactory item and get a replacement or a refund of payment.
Thankfully, Mercari ticks this box, as it allows you to return an item in your order if it is not 100% satisfactory.
Eligible Items
You should know that eCommerce platforms usually have return restrictions, which means that it is not everything purchased from an eCommerce platform that can be returned. That said, you’ll want the return restrictions to be limited so that you won’t receive delivery of an item that you’ll rather return but can’t.
In this regards, Mercari does not come out flying. Its buyer protection means that buyers are allowed to only request returns and refunds for items that are not as described. This means that you cannot return items purchased through Mercari for “Buyer remorse”. That is, you cannot return an item simply because you have a change of mind, or you happen not to like the item.
Returns are also not allowed for ill-fitting items. This will disappoint many shoppers of fashion items because “sizing” is one of the main reasons for returns of items in the fashion category.
Buyer Protection
In fact, Mercari comes has a strong buyer’s protection. First, when you buy an item, you do not directly send the payment to the seller. Rather, Mercari receives the payment; and it holds the payment. It will only release the payment to the seller when you confirm that you’ve received your order, and it is as described, and then you rate the Seller.
The last part (rating the Seller) is very important, as it completes the transaction for release of payment to the Seller. If you do not submit the Seller’s rating within 3 days of confirmed delivery, Mercari auto rate the Seller so that the Seller can be paid. When payment is released to the Seller, it’s no longer possible to process a return and request refunds.
Return Process
You should know that allowing returns is not enough; the return process should be easy. This is because a difficult return process can easily add to the frustration of receiving delivery of an unwanted item. In this regards, Mercari does so-so. However, it does not have a “no questions asked” return policy.
So when you receive an unwanted item that is eligible for returns, the first step is to contact Mercari’s customer support service by submitting a request form accessible from its website. However, not offering a “no questions asked” return policy means that you’ll have to explain why you are returning the item, and show evidence of your claims. Mercari requires relatively more photo evidence, as it requires not less than four clear detailed pics of the front, back, and sides of the items, as well as pics of the packaging and the other items shipped in the package.
When your return request is approved, Mercari will send you an authorization email which will carry return instructions as well as a prepaid return label. You can then proceed to package the item appropriately, attach the return label to the outside of the box, and send it to USPS for shipping back to the retailer.
That Mercari sends a prepaid Return Label is a big plus of its return process. Prepaid Return Labels makes for easy returns. Being pre-addressed, you won’t have to worry about return addresses and related issues; and being prepaid, at the time of making the return you won’t be out of pocket.
Return Window
However, you don’t have forever to request the return of an unwanted item. Usually, retailers will only accept back items that are returned within a specified period. In this regards, Mercari allows 3 days from receipt of the item to be contacted about a return.
If you fail to contact Mercari within 3 days of receipt, sales become final, and the item cannot be returned any longer. However, if you think 3 days is not enough for your return-decision, it is possible to request an extension. For that, you’ll have to first contact the Seller, before contacting Mercari using its online contact form. However, know that extension is not guaranteed.
If the return request is put through within 3 days (or within the extended period), and it is approved by Mercari, you’ll receive a return label, and you’ll be required to ship back the return package within 3 days of receiving the return label.
This means that the return window of Mercari is relatively smaller than what’s often seen, as many online stores usually offer a return window of “30 days from the delivery date”.
Cost of Return
When you receive an item you’ll like to return to its retailer, you’ll not want prohibitive costs of returns to stand in your way. Thus, the ideal eCommerce platform should offer return costs that are as low as possible. Thankfully, Mercari aces it in this regards.
Cost of returns seen in eCommerce consists of restocking fees and return shipping fees. The former (restocking fees) do not apply anywhere in Mercari. Also, the Return Labels that Mercari provides are not only prepaid but free, meaning that you won’t have to worry about return shipping costs ever, not just at the point of shipping the return package. So when you use the return Label of Mercari, nothing will be subtracted from your refund for the cost of the return label.
Return Processing and Refunds
After following the return process and shipping back an unwanted item, you’ll not want to wait forever to receive the refunds. Thus, the ideal eCommerce platform should feature fast processing of returns and issuance of refunds. Thankfully, this is one area where Mercari shines bright.
Usually, retailers will wait to receive the return package and inspect it before flipping the refund switch. However, the refund policy is quite different from Mercari.
For items that are priced under $100, the refund is issued once you’ve shipped the return package, and the return tracking information updates to “In Transit”. This may take up to 48 hours, as USPS can easily take that much time to update the status in their system. However, for items that are priced over $100, the refund is issued once the item has been delivered to the seller.
This is one of the fastest “returns processing time” you’ll find in the eCommerce world. However, after the refund is issued, it’ll take some waiting time for the funds to reflect in your account. This will usually take up to 5 – 10 business days depending on your financial institution.
Just like in the Sellers’ section, what Buyers have to say give a real insight into whether the platform will be worthwhile for you as a Buyer. You’ll find different buyers’ complaints of Mercari in the independent reviews platforms, including small return window, poor customer support service, etc.
Small Return Window
One of the buyer complaints that dominate the spaces is that the 3 days that Mercari allows for it to be contacted about returns is largely inadequate. For example:
It should be noted that the full return window is not 3 days. You’ll have 3 days (from delivery date) to contact Mercari, and after getting return approval you’ll have within 3 days of receiving the return label to ship back the unwanted item. However, with online shoppers “spoilt” by 30 days return windows, Mercari’s offer is understandably perceived as short.
Unhelpful Customer Service
Again, buyers also complain about customer support service. For example:
The reviews quickly revealed that the “poor customer support” complaint had two arms; first is “not getting a response to support submissions”, and the other is that where the response is obtained, it is largely unhelpful.
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There’s no doubt that Mercari is a legit selling app. As a Seller, you can list and sell virtually everything using Mercari, both pre-owned and brand new. Listing is easy breezy. Though there are no upfront fees, sellers’ fees that apply when an item sells is only 10% which is relatively low. Also, Mercari sends a Shipping Label for making easy shipping.
However, Mercari’s shipping charges are relatively high; this has the effect of increasing the total cost for your customers and making your item difficult to sell or making you drop your listing price to have a competitive price but eroding your profit. You can receive payment only via “Direct deposit to checking account”; and because of Mercari’s Buyer Protection, it’ll take relatively long to receive payment.
Then there’s the issue of Mercari being biased to buyers. Many reviews suggest that some dishonest buyers use the “Buyer Protection” to scam Sellers; as Mercari automatically refunds Buyers who say their order was “not as described” or damaged, without any investigation.
As a buyer, you’ll find a range of items in Mercari, and placing an order is relatively easy. Pricing is largely competitive, and there are many payment options for paying for orders. Shipping is relatively fast, and there’s a strong buyer protection that ensures that you’ll receive your order and it will be as described.
However, you can only use Mercari if resident in the US, shipping charges are relatively high. Also though returns are allowed, it is for only “not as described” or damaged items (so you can’t return items that do not fit); and the return window is relatively small.
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I've been pretty happy since joining Mercari as I am retired but this last update with shipping increases is extremely confusing not upping what you have listed currently plus asking you to do free shipping where's the fairness there? I already rock bottom pricing to be competitive. I'm probably going to drop due to confusions and other things I have accepted in the past waiting to get paid waiting for shipments to arrive seems not as much fun as when I joined. Lossing me probably won't affect Mercari but I will look at options.
They do NOT answer their phone! They do NOT respond to emails!
If you have a problem, just forget about it. Mercari will not help you. And, apparently, they have a sweetheart shipping deal with the worst shipper in the world, FedEX or FedEx ground. i had an expensive package that just bounced all around California, and came to me damaged (because most probably of all the excess shipping). Literally, it was in Roseville, CA, then it was shipped to Tracy, CA, almost 100 miles away, then back to Sacramento (it's final destination), but Roseville, CA is only 5 miles from Sacramento!
Complaints about this went unresponded to. These guys are the worst.
I was searching through Mercari when I noticed two items of interest.
1). A SONY THEATER CONSOLE WITH THE NECESSARY WIRING AND THREE SPEAKERS. THIS ITEM WAS LISTED FOR 70.00 WITH MAILING BRINGING IT TO $86.00.
2) A PLAYSTATION 5 VIDEO SYSTEM. THE AD STATED BRAND NEW. IT ALSO HAD THE ONE VIDEO CONTROLLER (STILL Wrapped). THE PRICE WAS UNBELIEVABLY CHEAP. I WON'T TELL YOU THE PRICE. I'M STILL WAITING FOR THE PLAYSTATION!!!!!!!!!!!!!
I FOLLOWED THROUGH AND BOUGHT BOTH ITEMS.
I RECEIVED THE SONY HOME THEATER SYSTEM. THE SONY DOES NOT WORK. WELL, HOW COULD THAT BE?????????????
SO WHAT DO YOU THINK MY RATING SHOULD BE?
I ORDERED THIS RAZOR AND ALL I GOT WAS RAZOR NO ATTACHMENTS I HAVE WRITTEN A LETTER TO VINA METIVIER 1011 GREYLAG DRIVE SUISUN CITY CA WITH NO RESPONSE. I HAVE SEND ABOUT 8 EMAILS 3 PHONES CALLS TO NO AVAIL. ONE EMAIL SAID RESOLVED BY MITCH 5232290 THE OTHER RESOLVED BY JAY 5233134. THEIR EXCUSE IS COVID THEY HAD NO PROBLEM SENDING THE RAZOR AND COLLECTED THEIR MONEY. I WANT THE ATTACHMENTS RAZOR CAN NOT BE USED WITHOUT ATTACHMENTS. 7044666515 MY PHONE NUMBER. SHIPPED TO ME ON 07/25/2020. PLEASE GET THIS SOLVED FOR ME OR SEND MY MONEY BACK, I REALLY WANT THE ATTACHMENTS RAZOR NO GOOD WITHOUT.
I purchased an item that was not what it said it was. I sent several messages to seller, due to covid the shipping companies are very delayed. The seller wouldn’t answer me,I waited for the 3 days to request help from Mercari, they closed it and paid the seller not honoring my inquiry at all , 4 emails and I get the same generic answer that they cannot help me cause it’s been over the 3 day’s....because the closed it before I could answer them on the third day! The seller sold fake merchandise! I’m not going to sell on them anymore, I had just made up 7 lots to post...
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Sellers beware! I sold on mercari and then one day without any notice my account gone poof gone! Ok close my account but give me my money that was there from my sales! They kept it ! What kind of business are you! I contacted there customer ser they said they could not find me! I sent them camera shots of my account that I could see and the emails up to date of this closing ! They just wanted to keep my money it’s a shame and I have learned I am not the only one! Look at all the complaints ! On the internet ! And go to rip off report !
Mercari is a poor seller site if you are a buyer. I have a hell of a time trying to return broke, defective, or items that were missing parts.. They have some stupid policy of having to send a half dozen pictures of the item, then additional photos when it has nothing to do with the complaint... Secondly they will send you emails but will not acknowledge if they received them.. I have found from experience that they don't check there in box. They wanted additional photos... which I had to send 3x and I don't believe they ever looked at them because they sent an email denying ny return because I never responded to their emails... Paypal, has the Marketplace\, which isn't perfect, but at least the return process is not a farce or a 3 ring circus