TBDress is an online fashion store that promises a quick-and-easy online purchasing process. The big question is whether buying from TBDress is worthwhile.
For example, does TBDress hold a wide range of exquisite and high-quality fashion styles? What about pricing, does TBDress features competitive pricing? As an online store, does TBDress offer top services that we’ll expect of the ideal online store (such as easy ordering, fast delivery, easy returns, effective customer support service, etc)? In the first place, is TBDress legit, or is it just another scam store that’ll rip off unsuspecting customers?
Yes, TBDress is legit. It is not a scam because they will never take customers’ money without shipping their items. But do they ship quality items to buyers or fake?
This TBDress review will examine TBDress in other to provide information that’ll help you answer these questions and more.
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TBDress (www.tbdress.com) is an online fashion store that says it is out to take the hassle out of international trade – from product sourcing, secure payment, and shipping. TBDress was founded around 2010. It is one of the online stores that ships items from China to international buyers. However, it pledges to deliver high-quality items at reasonable price points.
TBDress is one brand that you’re likely to find if you’re searching for online destinations to get wedding dresses and special occasion dress. Its name (TBDress) is revealing that it has a focus on dresses, especially wedding dresses and special occasion dresses. TBDress does not offer only standard-sized clothing; it also offers custom-sized dresses. Customization is to be found in the “Wedding and Events” category. However, as we’ll find, it offers a wide range of products which includes clothing, footwear, simple electronics, and beddings.
TBDress is not a scam. Like the real world, the online world has both good and bad elements. Cyber fraudsters are aplenty using various guises to rip off unsuspecting customers. So it is wise to determine that an online store is legit before diving into it. The big question is whether TBDress is legit.
In the true definition of the word, TBDress is legit.
Our first check of a legit online store is usually legality. This is because stores that are 100% legal are less likely to be scam. Interestingly, TBDress ticks this box. TBDress is a registered trademark of Beijing Tidebuy Technology Co. Ltd, which is a limited liability company. The Tidebuy entities (Tidebuy LLC and Tidebuy Intl Ltd Polish Branch) are the responsible contracting parties in respect to transactions in the US and other countries respectively. Suffice it to say that scam stores do not have the backing of fully registered companies.
Another check of a legit online store is the test of time. This is because scam stores are generally short-lived. It’s only a matter of time before a scammer is found out; and with such exposure, the scamming platform usually close up. Interestingly, TBDress passes this test of time, as it has been operating since 2010. Suffice it to say that a scam store cannot continue ripping off customers for almost a decade.
However, the ultimate check of a legit online platform is fitness for purpose. This has to do with the fulfillment of orders. When customers place orders in a legit online store, they should expect to receive delivery of real and functional products. Interestingly, TBDress also ticks this box. Place an order, and you’ll most definitely receive delivery of real products.
The complaints section shows that some customers do have issues with the functionality (quality) of their orders; and for this, they throw the scam label at TBDress. However, in our opinion, reported issues with orders do not take from the legality of TBDress. At worst, it shows TBDress as a legit store (albeit one with issues).
That said; with TBDress operated by a 100% legal company, and with almost a decade operating record of fulfilling orders with real and largely functional items, it is safe to say that it is a legit online fashion store.
TBDress is safe. It is not enough that an online store is legit. It’s also important that it is safe. This is because while a legit store will not rip you off, if it is not safe, the sensitive information that you share with it will leak out, leaving you exposed to all the fraudsters out there.
In this regards, TBDress says that it uses industry-standard physical electronic and administrative procedures to safeguard users’ data. This includes SSL (Secure Sockets Layer) technology. SSL is definitely the gold standard when it comes to protecting data being transmitted over the internet. The technology creates a private channel between users’ devices and the servers of the platform, and the data is encrypted before it goes through the channel, so that even if it is captured, it cannot be read by the hackers.
With SSL technology used amongst other precautions, it is safe to say that TBDress is a safe online fashion store.
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When shopping, many customers like the one-stop stores which feature a wide range of products, as these allow them to fulfil their purchase needs in one place. One-stop stores are attractive for many reasons. First is the convenience of checking out one store as against checking out many stores. Secondly, there could be cost savings; buying from one place instead of spreading your buy-in different stores could qualify you for big order discounts, and shipping one order could be less expensive than shipping multiple orders from multiple stores.
Thankfully, TBDress does relatively well in this regards. The name gives it away as a dresses-focused store, and it provides the full gamut. It holds a Dresses category, where you can shop dresses by style, by category, or by trends. The dress types you’ll find in each subcategory are:
As mentioned earlier, TBDress is one store that shows up if you’re looking for wedding and special occasion wears. Thus, it has a “Wedding & Events” category that is full-featured. In the category, you’ll find:
However, TBDress has a wide product range and is not just about dresses. As such you’ll also find the following product categories (and specific items in each category)
To make purchases from TBDress, you’ll have to register and create a user’s account. This is a simple process. You’ll find a register button in the website; click on it, and follow the instructions – basically submitting your email address and nominating a password. You can also register with your Facebook, Google, or PayPal account.
Interestingly, TBDress supports Guest Checkouts; that is being able to make purchases in the online store without having to register and create a user account. The advantage of this purchase option is that none of your information will be stored. To use this feature, you’ll find a “Sign in as visitor” button at checkout.
It’s also very easy to discover your favourite item and place the order. You can find items by browsing through the product categories and subcategories. Alternatively, you can enter keywords in the search bar to locate items that you are looking for.
After discovering an item, clicking on it will take you to its description page, where you can view a detailed description of the item. The page also holds order processing time, as well as shipping and return info. If you like what you see, you can then choose the quantity wanted, and select a colour and size. There is a detailed size chart to guide you, which include pictures of measurements. After these selections, you can then click the “Add to Bag” button.
Clicking on the bag icon will take you to your shopping cart to view your items. You can then proceed to pay. First, you’ll need to log in, or provide your shipping information if you want “guest checkout”. The shipping cost will be supplied; you can then view your order total. You can then proceed to select your payment method and pay for the order.
For various reasons, customers will find themselves wanting to cancel an order after submitting it. As a result, stores that allow order cancellation come out strong. TBDress does very well in this regard.
Orders for clothes, shoes, and every other product can be cancelled anytime before the item ships, and you will get a full refund. The only exception is wedding dresses and special occasion dresses. With those, the policy is different depending on whether the dress is a custom-sized or a standard size.
One characteristic of TBDress is that it operates different membership levels. This is basically a loyalty program that rewards you for shopping in the store. The more you buy, the more you save.
There are three membership levels – Bronze level, Silver level, and Gold level. Each level enjoys different discounts. Your level is determined by your cumulative amount (shipping excluded).
Money does not come in easy, so no one will want it to go out easy. Thus, customers gravitate toward stores that are reasonably priced. In this regards, TBDress says that it offers buyers a wide range of products at very low prices.
TBDress does live up to this promise. At the time of writing this review, thousands of gorgeous dresses (special occasion wears) listed were priced at $19.16 – $52.56, while many excellent Tops were listed at $16.05 – $46.59. To put these in perspective, these are products that you can easily find listed in three figures in the expensive stores. This extends to the other product categories, you’ll find that prices in TBDress are relatively low.
Customers always want the best deals possible; so the traffic follows online stores that run a lot of promotions. Thankfully, TBDress comes out well in this regards. Like every promotion-generous online store, the landing page of the TBDress’ website announces a lot of promotional offers.
At the time of writing this review; these include:
TBDress also offers 15% student discounts. You can get this by simply registering with Student Beans to verify your student status.
As it is in every other online platform, promotions are time-specific, as they run for only a specified period of time. Thus, you’ll need to regularly check the website to know what promo is being offered at any one time. Alternatively, you can register for the TBDress’ newsletter,. And you’ll get regular alerts of offers.
When using an eCommerce platform, the hassle-free service that you expect should extend down to making payments. Thus, the ideal online store should offer a range of convenient payment methods. TBDress does relatively well in this regards.
The various options that it supports for paying for your order include PayPal, Credit card, Bank Transfer, iDeal, Sofort, and Webmoney. However, you’ll not find all these options available to you, as some options are country-specific. However, with PayPal and Credit/ Debit cards supported, you’ll not have problems with conveniently paying for your order no matter your location.
It’s not possible to enter an online store and walk out with your order. Rather, it’ll be shipped to your nominated address. Thus, shipping is an important consideration in online purchases. You’ll need to consider whether the online store ships merchandise directly to your location, how long it’ll take the items to arrive, and how much it’ll cost.
This should be one of the very first things to check. If a store does not ship to your location, it may be impossible to order from it; and even if ordering is possible, receiving delivery of the order will be unnecessarily difficult.
In this regards, stores that ships worldwide come out strong, so that no matter where the customer is on the face of the earth, he/ she can place orders in the store.
TBDress does very well in this regards. It ships items worldwide. Its coverage includes over 240 countries from every region of the world.
After placing an order, customers will not want to wait too long before it is delivered. Thus, the ideal online fashion store should feature fast delivery. Delivery Times consist of order processing time and shipment time. The former (processing time) is the time that passes from when the order is placed to when the item ships, while the latter (shipping time) is the time that passes from when the item ships to when it arrives at the shipping address. For fast delivery, both order processing time and shipping time should be relatively fast.
In TBDress, the order processing time varies depending on the product. You’ll find the applicable time on the product detailed page. However, you’ll find that many of the listed products have a processing time of 4 – 9 business days. In our opinion, this is relatively long.
The shipping time, TBDress offers three shipping methods; the shipping time for each product also varies, depending on the shipping method selected, and the country the item will ship to. The shipping methods supported (and applicable shipping time) are as follows:
Shipping costs plus item price = total costs. Thus, if the shipping cost is too high, even an item that is acceptably priced can easily become too expensive to acquire. Thus, the ideal online fashion store should feature shipping costs that are as low as possible.
In this regards, TBDress does not have flat rates. The shipping cost varies, depending on the weight of the item, the selected shipping method, and the country it is shipping to. That said, you’ll find the applicable shipping cost at checkout after supplying your shipping address.
Interestingly, it is possible to get free shipping in TBDress. For example, at the time of writing this review, there was a free shipping offer to order $99 and get it shipped free of charge. While free shipping offers are good, it was available as a promotional time-sensitive offer, means after the promo period there’ll no longer be free shipping. Also, the minimum order requirement was $99+ which is relatively on the high side.
It is not news that sometimes when online shoppers receive delivery of their order, they are left disappointed. As a result, shoppers are attracted to online stores that will allow them to return any item that is not totally satisfactory and get a replacement or a refund of payment.
Thankfully, TBDress allows returns for exchange or refund.
Allowing returns is not enough, you’ll not want a cumbersome return process that’ll frustrate your return attempts. Thus, the ideal store should have an easy return process. In this regards, TBDress does not offer a “no questions asked” return policy.
To return an item from your TBDress order, you’ll have to contact them and get return authorization. In the return request, you’ll need to state clearly the reasons for wanting to return the item. You’ll also need to show evidences of this; this means you’ll have to take photos and upload. For example, if your claim is that a dress is too big, you’ll have to take photos wearing the dress.
TBDress promises to respond swiftly to return request (within 24 – 48 hours). Your request will be reviewed, and if approved, you’ll get an authorization mail that’ll carry return instructions as well as the return address.
However, you don’t have forever to make a decision. Retailers only accept items returned to them within a specified time frame. You’ll want an extended time frame so that you’ll not run the risk of your return package getting to its retailer late and being rejected.
TBDress also does well in this regards. It offers the almost-standard 30 days return window. That is, it will arrange a refund or exchange for you within 30 calendar days of receipt. The only exception is wedding dresses, special occasion dresses and wigs, which have a reduced return window (7 calendar days of receipt).
That said, except your order is a wedding dress, special occasion dress, or wig, you shouldn’t be pressed with time when trying to return it to TBDress.
However, just like in every online fashion store is not every item that is purchased from TBDress that can be returned. However, you’ll want the return restrictions to be limited. TBDress does relatively well in this regards. The items that cannot be returned include Swimwear, Intimates, Sexy Lingerie, Jewelry & Beauty, and Customized Wedding Apparel & Special Occasion Dresses. There is nothing out of the ordinary there. The first group of items are what you’ll find restricted in virtually every online fashion store (for health/ hygiene reasons); while the last item on the list is restricted for obvious reasons – customized items are made especially for you. You can only return such customized dresses if a wrong item had been sent to you, or the product is seriously damaged.
Note that while standard wedding dresses and special occasion dresses are not restricted from returns; if you choose the wrong size or colour, TBDress will not accept its return. Where sizing is the issue, TBDress may reimburse you up to 10% of the product price towards repairs with your local tailor
It should be noted that when returning items eligible for returns, online fashion stores require the items be in their “original new condition”. That is; they must be unworn, unwashed, undamaged, and unaltered. Thus, items must be free of stains, and scents; and must have all original tags intact, and be returned in the original packaging. Many online fashion stores will reject items (and not issue refunds), if the items returned are deemed not to be in their “original new condition”.
However, the policy is a little different from TBDress. For items returned in their original new condition, TBDress will issue a full refund. However, if the item is found to have some part missing, damaged, defiled, deformed, with stains or scents, etc, TBDress will issue only a part refund.
On the one hand, it is good that where some other stores will totally refuse you any refund, with TBDress you’ll get some refunds. On the other hand, a company with such a policy can easily use it as a weapon to always issue partial refunds.
Needless to say, everyone will want costs to be as low as possible. Especially so with the cost of returns, because high costs can easily force you to keep an unwanted item that you’ll rather return to its retailer. That said, the ideal fashion store should have return costs that are as low as possible.
Return costs often encountered include restocking fees and return shipping fees. Restocking fees apply in TBDress, but thankfully, they only apply when you’re returning more than 2 pieces of the same item or style with multiple colour or sizes from one order. When you’re making such returns, a 50% restocking fee applies. That is, you’ll only be refunded half of the item’s price.
In our opinion, this is to combat the “order many, keep one” practice of some customers. For example, a customer, zeros in on a style, but is not sure of the sizing of the retailer; so he/ she orders different sizes of the style, with the intention of trying them all, selecting the one that fits best, and returning the others.
In our hundreds of reviews of online fashion stores, we’ve seen retailers that do not approve return requests when they suspect that “order many, keep one” is in play. Thus, while we definitely hate restocking fees, it’s somewhat fine that TBDress does not totally deny such return requests. However, where a customer is totally honest (no buy-many-keep-one), and needs to return some items (same item or style but different colours or sizes) for whatever reason, being faced with a 50% restocking fee can be very frustrating.
That said, you may not always face restocking fees. But one return cost that you’ll definitely face when returning items is “return shipping costs”. This is because in TBDress customers bear the cost of shipping back the return package.
After returning an unwanted item to its retailer, you won’t want to be kept waiting for too long before you receive your refund. Thus, the ideal online fashion store should have fast processing of returns, as well as fast issuance of refunds or sending of replacement.
TBDress advertises that it processes all returns within 2 – 7 working days after receiving the return package. Refunds are usually issued immediately after processing; but it may take a while before the funds reflect in your account. The waiting time depends on your financial institution, but maybe up to 2 weeks.
However, as we’ll find in the complaints section, TBDress is not popular for living up to fast processing of returns and issuing of refunds.
It is practically impossible for every journey in online platforms to be all smooth. At some time, you’ll have questions, and at other times, there could be issues with orders or accounts. Thus, the ideal online fashion store should have an effective customer support service for answering the questions that customers ask and handling the issues that customers may have.
Getting help in online platforms usually start from self-help resources in the website and end with directly contacting a customer support rep. It is not different with TBDress. It has a help centre where you’ll find a lot of self-help articles. The articles will answer many of the questions that you’ll have about getting started and using TBDress. To aid navigation, the Help Center is sectionized as follows: New customer Guidance; Payment; Returns, Refunds & Dispute; About tbdress.com; Preferential Policies; Shipping & Delivery; Privacy & Security; and FAQs.
If you’ll rather directly contact a customer support representative, TBDress supports an email service and a telephone service. You can send TBDress a mail via an online contact form using the “Send Message to Us” button found in the “Contact Us” page of the website. Alternatively, you can send an email directly from your inbox using the email address: service@tbdress.com. TBDress promise to respond to all email submissions within 24 hours.
However, if you’ll want instant feedback, the telephone service is there. The number to call is: +86 29 68532816. However, though the phone service is available every day of the week, it is not available round the clock. Service hours for US and Canada customers is: 9am – 6pm (EST); while service hours for international customers is: 9am – 6pm (GMT +08:00).
The “complaints” section is always a part of our reviews, because what other customers of a store have to say gives valuable insight as to whether the store is worthwhile or not. That is; too many complaints could be a red flag, while few complaints could mean that all is well.
For this section, we looked up the top independent customers’ reviews platforms such as Sitejabber and Trustpilot. Interestingly, the rating of TBDress in these platforms is mixed. For example, at the time of writing this review; in sitejabber, TBDress was highly rated scoring 4.4 out of 5 (from 7,040 reviews), but in Trustpilot, it was not highly rated, scoring only 1.6 out of 5 (from 495 reviews).
However, some complaints were common to both platforms; these include: long Processing Time
One of the most popular complaints you’ll find about TBDress is late delivery, because the item had taken too long to be processed and shipped. For example:
As mentioned earlier, the processing time of TBDress is relatively long (5 – 9 business days). Most times customers are not aware of this, and they take only the shipping time as the delivery time. When the processing time is not factored in, frustrations boil over when the item does not arrive as expected. This problem is even more evident when customers pay the steep price for expedited shipping. If it takes 5 – 9 days for the item to ship, then the fast delivery that is the essence of paying for expedited shipping is defeated.
Another complaint that was quite common is that the quality of delivered products is sometimes overwhelmingly unsatisfactory. For example:
“Poor quality complaints” is something that rings loud in the Chinese cross-border online fashion stores. Unfortunately, TBDress is not immune. No doubt there are reviews of customers who got their orders and were 100% satisfied with its quality. However, there are just too many complaints of receipt of poor quality orders that “poor quality” comes out as a problem plaguing the store.
The reviews show that sometimes, the item is completely different from what is pictured; and other times, it is made of poor quality materials or poorly made. Another significant issue often mentioned is that the items do not run true to size. Many times, the clothes are found to be too small.
That said; if you decide to buy from TBDress, there is a chance that your item may not feature satisfactory quality.
With so many poor quality and sizing complaints, TBDress does receive a ton of return and refund requests. However, the customers’ reviews show that in TBDress getting return approval and actually getting refunded is very difficult. For example:
As mentioned earlier, TBDress does not offer a “no questions asked” return policy. The policy of TBDress also suggests that you can return any item you are not totally satisfied with, while a customized item can only be returned if the product is seriously damaged. However, from the customers’ reviews, it appears that the latter is the case for all returns. Most often than not, TBDress does not approve returns. Other times, it will only propose a “ridiculous” partial refund. And even if a full refund is approved, you’ll have to ship the item back to China, which means high return shipping costs. More so, even after receipt of the return package, the refunds do not come as fast as TBDress advertises.
TBDress is a legit online fashion store. It offers a range of products including clothing, footwear, accessories, bedding, and more, but as its name reveals it focuses on dresses, especially wedding and special occasion dresses.
One of the selling points of TBDress is its competitive prices; you’ll find gorgeous fashion styles for far less than you’ll find them at other destinations. It also offers many promotions and a VIP loyalty program, which gives discounts for even better pricing. Ordering is easy as the site is easy to navigate and convenient payment methods are supported.
However, it is not smooth sailing with TBDress. Order processing is relatively long, so even if you pay for expedited shipping don’t expect it in a few days. Also, while TBDress does hold high-quality gorgeous products, the number of complaints of “poor quality” orders is significant. Thus, you just may receive your order and find it wanting. Worse still, if you have an issue with your order, getting a satisfactory resolution may be more difficult than thought. Just too many customers have had issues with getting return approval, or actually getting full refunds.
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Have you made a purchase on TBDress before? Was it a good or bad experience? You may use the write your own review link below to give prospective customers your TBDress experience.
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If I could give this company -100 stars, I would. Like an idiot, I placed an order with them, then changed my mind 2 hours later. It's been 3 days now and they still haven't cancelled my order. They're now saying: 'Currently it has been processed, so if you cancel it now, the labor fee and material cost has to be deducted according to our cancellation policy , so you can only get $150 the most refund.'
UPDATE: this is their latest message: 'Dear customer,
Thank you for your concern of our website.
the item you ordered is wedding dress, not normal dress. and also we refund you the item money
Any other questions, please contact us again.
Best regards,
Customer Service Department' - they are charging me £35 because of labour and material costs, none of which would have been incurred had they cancelled my order when I instructed them to do so. WIll not be using them ever.
I have been trying to get a refund since June. TBDress is one of the worst online stores to order from. The items do not look anything like what you is online. I purchased a red dressed and it is clearly bright orange. The other items are poorly made, unraveling and extremely too small (order 3 sizes larger). I have sent several emails to their website and they have yet to respond. Nothing I ordered could be worn. Items were ordered in early June and did not receive them until August. PLEASE PLEASE PLEASE DO NOT WASTE YOUR HARD EARNED DOLLARS with this company.
I ordered a nice jacket from the website jan 2020, after 3 weeks they told me it would arrive in a week it did not arrive they refused to give me delivery or tracking info refused a refund as the package was in transit in fact they didn’t send the item for over 4 months, in the end I received the jacket it was a poor imitation of the one I had bought only simular at best the quality was such you would not give it away threads coming out terrible cheap material
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I was very disappointed when TBdress confirmed and got my payment and turn around and let me know that the item was not available. I will like my account to be refunded.