Zulily Review
Yes, Zulily is a legit fashion store. Zulily is not a scam because they will never take your money without shipping your items to you. You may also go through the complaints and feedback of members below to make your decision.
Zulily is one of the top American e-commerce companies. It is headquartered in Seattle, Washington, Zulily sells clothes, toys, and also home products. Zulily began in 2009 by Blue Nile executives Mark Vadon and Darrell Cavens. Its initial public offering valued the company at around $2.6 billion.
Here at Zulily, their top priority is helping you discover great deals on unique, quality products. They want you to be delighted with what you order. Please know that if you ever receive an order that does not meet your expectations, Zulily will do its best to find a solution. Shop happy!
Zulily is legitimate and not a scam online store, however, there are mixed experiences by their customers. Most of them said Zulily is a nice place to order your desired clothes etc. while a few said Zulily is not worth it. The majority of the complainers said Zulily overcharged them.
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Some said they were made to pay part of the return fees while others complained about the customer care not being too responsive.
Note that even Amazon has a few complaints about them and this does not mean they are a scam or illegitimate. Popular online stores such as this tend to have this kind of complaint. So, based on our discoveries, Zulily is legitimate.
We have seen lots of people that are very happy about Zulily as a result of the purchases they made from the website. Why don’t you give them a try by ordering something cheaper to know if they are worth it or not? We know you will definitely order more.
Zulily Events
Think of each Zulily event as its own curated experience. Inside, you’ll discover a selection of finds that’s unique to that event. Some events feature items from single brands, while others combine brands into themed collections. New events launch every day and most last 72 hours, so check back often to see what new curated experience you can shop next!
When you see something you love, buy it before it sells out. Then, you can keep shopping for more finds without paying another Economy shipping & handling fee during the applicable free shipping window. That’s because one of the ways they help you save money is through consolidating items they ship to you. One order with paid shipping & handling must be completed to activate free Economy shipping & handling on subsequent orders.
If you complete another order during the free shipping window, the shipping & handling charge during checkout will appear as $0.00. The end of free shipping depends on each promotion and will be mentioned in the offer description and details. All orders must be made using the same Zulily account and must be shipped to the same name and address within the US. Some items are not eligible for free shipping & handling and are excluded from all shipping & handling promotions. These will be noted on the product details pages or at checkout.
Most Zulily orders are sent via UPS. They use their Smart Post, SurePost and Mail Innovations programs. These programs allow them to rely on carrier networks for shipping & handling and on your local U.S. Postal Service carrier for final delivery. For very large items that require special handling, they partner with Crane and Ceva. Canada orders are shipped via Purolator International and Canada Post. Australia, the United Kingdom and Ireland orders are shipped via DHL. International orders outside of Canada, Australia and the United Kingdom/Ireland are delivered by our trusted carriers, including DHL.
Zulily ships to the United States (including all territories and APO/FPO/DPO addresses), Canada, Australia, the United Kingdom/Ireland, Mexico, Hong Kong, Singapore. To view the products available to you, change the country where your purchases will be shipped most often by clicking on the flag icon located on the upper right corner of the Zulily home page.
Domestic shipping & handling starts at $5.95. Their free consolidated Economy shipping programs make base shipping & handling free during the applicable free shipping window after you place your first order with paid shipping. Certain types of products, multiple items or large items may increase the shipping & handling rate. Shipping & handling to Alaska or Hawaii, US territories or international destinations may incur additional charges. The fee is listed in your order summary for review before you complete checkout.
Whether or not an item is eligible for return will be shown on each item’s product details page after the product description. Items eligible for return can be returned for Zulily credit. Shipping and handling fees may apply. If you are dissatisfied with a purchase that is return-eligible, you have 30 days to submit a return request through the My Orders page of your account.
You’ll have the option to split your shipment and send these items sooner. The delivery options available for most items that can leave their warehouse in 1-2 days are:
The Zulily process is a little different from how most online stores work. They make bulk orders when each of their events ends—that’s one of the ways they’re able to offer such great deals on so many unique products every day.
Next, the brand sends your goodies to them and they ship them to you. Take a look at the product description pages for specific details about each item. The shipping & handling time frame depends on what items you order and to which countries you are having them shipped. Once your order is shipped, Zulily well email you a tracking number and you can always check your order’s status under My Orders.
Zulily accepts:
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Unless otherwise noted, the strike-through price displayed for products on their Web site is based on the suggested retail price for the product provided to Zulily by their vendor. The strike-through price is not a price at which Zulily previously sold the product.
Because they sell their products over the Internet nationwide and internationally, the strike-through price may or may not represent the prevailing price at any particular time or in every location, and Zulily makes no promises about the reliability or accuracy of any such information.
Nothing can replace your own comparison shopping, and notwithstanding the strike-through price information provided, if this is an important factor for you in your purchasing decision, it is recommended that you conduct your own individual research as well.
Some of their vendors provide merchandise to Zulily that is not widely sold elsewhere or that is exclusive to Zulily. For items in this category that are similar — but not identical — to products sold through other retailers, Zulily uses the phrase “compare at” next to the strike-through to indicate your savings. This “compare at” price represents the vendor’s estimated original retail value of a comparable item of the same quality, construction and material offered elsewhere.
While pricing is not an exact science, their buying team has years of retail experience and partners with their vendors to determine whether an item is comparable based on the type and quality of the material and the construction of the item. Ultimately, their “compare at” price is an estimate of the original retail price of comparable items.
Zulily always strives to provide you with the best prices on the items they sell, but they encourage you to do your own comparison shopping as well. For items that they offer as a set, the strike-through price is based on the total of all the suggested retail prices for each item in the set. For clothing items that are priced higher for larger sizes, they average the prices across sizes to determine the strike-through price.
For international sales of products from the U.S. to a foreign jurisdiction, the strike-through price reflects the exchange rate conversion from the U.S. strike-through price plus, if applicable, an adjustment for additional international surcharges that cover items such as taxes, duties, and shipping.
As a result, the strike-through price you see may be different than what you see at another retailer that uses a different methodology for calculating international surcharges or for which no surcharges apply.
Nothing can replace your own comparison shopping, and notwithstanding the strike-through price information provided, if this is an important factor for you in your purchasing decision, we recommend you conduct your own individual research as well.
With Smart-pay, you can own the item now and pay for it in multiple interest-free payments called “Smart payments.” Smart-pay is available only to eligible zulily members, and there is no need to apply. Any applicable taxes and shipping & handling fees will be included in the first Smart payment, which will be charged to the payment method you provided during checkout within five days of the order date.
Remaining Smart payment(s) will be charged approximately every 30 days after your initial payment. Please note that certain payment methods, including prepaid cards, are not available for Smart-pay purchases.
Yes! Zulily orders can be delivered to the United States, Canada, Australia, the United Kingdom/Ireland, Mexico, Hong Kong and Singapore. To see a list of which countries Zulily ships to, simply click on the flag icon located on the top right corner of the zulily home page.
“Vouchers” are great deals that you redeem at other websites. Vouchers are purchased just like anything else on zulily. When you order one, you will receive a code in your email—that is how you redeem the voucher. You can also send them as gifts!
Yes, in WA, NV, OH, PA, NY, CA, and SC. They are required to charge sales tax in any state where they have a physical presence.
Do you have experience with Zulily? Good or bad, kindly use the comment section below to give us your brief Zulily review.
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I have purchased from Zulily for years and have been thrilled with most of my purchases. But they've done something stupid. In their wisdom someone decided to re-design the web-site. Now you're showing me items that are out of stock, I can no longer quickly see the styles that are available in my size...you are disrespecting my time. I am waiting on an order and I fully expect that I will not be ordering in the future. Yes, shipping times are long sometimes, but it isn't a big deal.
I have ordered for many years from Zulily and was very satisfied until lately. It takes at least a month to get items from them. Called customer service due to sometimes when you click on items you purchase you can only see the product description and not the shipping details. So the rep Christopher stated some items take longer do to it comes from international warehouse. In other words it comes from CHINA! or they have to way for the seller to send it to Zulily warehouse and then they will repackage and send out from warehouse. Which brings me to some items have poor quality is because it is coming from CHINA. I ordered the same top in a about 4 different colors from the same shop and some are being sent from US warehouse and the others are being sent from CHINA warehouse. IF IT WAS THE SAME COMPANY THAT WAS SUPPLYING THE ITEM YOU WOULD THINK IT WOULD BE COMING FROM THE SAME WAREHOUSE BUT IT IS NOT. I will go back to Amazon and take my chances there.
cant even give this company one star. the shipping is over long and then they just slap my size on anything they had in stock. Want to talk about return? it was almost $50.00 to return to wherever the hell they are. waited months for my credit and they just kept saying they didn't have it yet. then low and behold it arrives back at my door refused. These people are dishonest thieves and i will never buy from them again. i donated everything i received from them to the homeless. byer beware this is a horrible company that is out to cheat and deceive . they have cute products, bad quality but even then if the delt honestly with people they would have more business. tried to leave no star or at the best a half one but you have to leave at least one. trust me they don't deserve even that.
So far I made 2 purchases from Zulily and I was amazed to see their service, quality of items (quilt set and bedsheet set), shipping speed and more importantly discounted cost of items.
Even their international shipping cost is very reasonable and delivery was faster than local shipping.
Only drawback I found that there was no option to return the items if you done like them, but we did not have to return anything though.
Really appreciate the service like zulily and recommend this website.
I’ve been shopping on Zulily for at least 5 years. I love the unique clothes that I can find and the great prices. Any time I’ve had a problem, which hasn’t been often, or even a question...customer service has been extremely helpful! My one suggestion would be this: if you have customers that spend a specific amount (example $5000.00 in no particular time) they’re considered a VIP member and receive free shipping after that. It certainly incentives customers to purchase more, and then to continue to buy! Otherwise I love Zulily!
I have been a good customer the past year but NO more! I have a $234 credit @Zuilly. I am so upset they will not put this credit on my Account. I talked to Synchroy Bank today. They are the holder of Zullily credit card. I told them Zuilly Would Not apply my credit to my account. They thought that strange. I don’t want to order anything & will not! Zulily wants to keep emailing my credit so to entice me to order again! A marketing ploy! A Very unhappy former customer!
I am very disappointed in Zulily, you use to allow one fee a year for shipping, looks as though you have taken away without letting customer know! I am probably one of your BEST customer, not any more! I do not like the changes you have made and will be looking elsewhere to make my purchases!
I returned a dress to Zulily and received credit, but with all they took off for the return I really lost on this purchase. The dress didn't look like what was pictured as the sleeves were shorter than they looked on the model wearing the dress. Also I thought there was a zipper in the back of the dress, which there was not, and as the dress had no stretch it was next to impossible to get on and off. I still have not used my stored credit as I can find nothing I want to buy and am worried I will only lose again big on another purchase. Basically, I threw my money away. Very dissatisfied with what I received. I will not purchase from them again.
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I love Zulily. Timely! Quality! Never disappointed yet!
I have been trying to withdraw my funds from them but they refused to respond and to honour my request, I also discovered that the platform is down now, I was able to get my money back 2days ago, I am open to share my experience. BELLSCYNTHIA6 AT GMAIL COM.
I too have issues with Zulily, have been a customer for years, but now what has happened to this company, must have been sold to Chinese, as there is no after sales service. I had delivery 2 x items wrong size, and I cannot get anyone to reply to me so I can return for a credit. this is not the company I knew. Do not buy from them they cannot be trusted.