Hertz Rental Car Review : Is Legit or Scam? 2024

Hertz rental car review is the review Hertz rental car that reveals all you need to know about Hertz rental car such as if it is legit or scam, real, safe or fake. Hertz rental car complaints and feedback also reviewed. So if you are seriously searching for the best and unbiased Hertz rental ca reviews, you have come to the right place.

What is Hertz rental car?

Hertz rental car is one of the most popular places to hire a car or cars. You can rent a car online now from one of their worldwide locations. With over 90 years’ experience in car and van rentals, take advantage of their large vehicle rental selection and make your booking online instantly. With all the best offers and deals on car rental on the website right now, and the option to pay online or upon collection of your car, Hertz is one of the best place to book your car hire. Start your booking process using the reservation system or check out latest car rental offers and van hire promotions that are currently available.

The Hertz Corporation, a subsidiary of Hertz Global Holdings Inc., is an American car rental company based in Estero, Florida that operates 9,700 international corporate and franchisee locations. As the second-largest US car rental company by sales, locations, and fleet size, Hertz operates in 150 countries, including North America, Europe, Latin America, Africa, Asia, Australia, The Caribbean, the Middle East, and New Zealand. The Hertz Corporation owns Dollar and Thrifty Automotive Group – which separates into Thrifty Car Rental and Dollar Rent A Car.

Hertz rental car legit or scam?

Hertz rental car is not a scam but legitimate car rental business service. They are regarded as one of the best in the industry. However there are lots of many negative feedback about Hertz rental car which you must go through below before deciding whether to go for their service or look for a better alternative.

Hertz rental car customers complaints and feedback:

Derrick Pennington Says:

I thought I would let you know about the hideous service I have just received at the hands of your Irish customer service call centre.
I called to open an enquiry as to why my £200 retention from a recent hire (see below) had not been cleared and why I had not received the invoice I had been promised by the agents at leeds Bradford airport. I started to explain and was asked in a very rude kurt manner my the agent not to speak as she would explain things. Shocked I just shut up, she spoke for about 5 mins quoting the rules and regulations etc etc etc . At the end of it she said Did you understand that? to which I replied is it ok for me to speak ? She just hung up.. What a horrible lady …I called back and asked to speak to a manager, and was told they don’t have a manager in the office.. Maybe that’s your problem, nobody to hold these people to task.

Suffice to say Hertz thats the first time in many years I have used your company, and if that is your customer service, I can assure you it will be the last..

Paul Creamy says:

In my case, travelled 103km using 6l for fuel – on return I filled the tank up to the very top as I know what these people are like so it was worth the extra few quid for me to do this. Provided them with the fuel invoice as requested (within 2 km of drop off point) and sure enough…
£98 refuelling charge hits my card.

This was now 55 days ago with daily emails to their customer service and also their twitter ‘support’ for two weeks (daily) with still no outcome.
I have provided copy of receipt for the fuel, proof of mileage, proof of MPG – these folks have no interest in your claim what so ever.
This company clearly has a toxic culture and should not be allowed to operate.

Two things you can do in these cases.

1) Get in touch with BVRLA and report them, they will fight your case.
2) Contact the Head of UK Richard Davies. RDavies at hertz dot com

Don’t bother wasting your time fighting them – do not accept any offer unless it is a full refund of what they stole from you and pass it straight on to the BVRLA

Ursula Bird says:

Terrible service – charged for under-fill and thankfully because I had taken several photos of the fuel gauge they could not argue BUT it still took many weeks for them to reimburse me. They are thieves, they take the money and then expect YOU to prove they are wrong despite overwhelming evidence. I had to spend hours arguing my case which is unacceptable. Also had terrible problems with one of their subsidiaries – just don’t use Hertz or any company who is linked to Hertz, it’s that simple.

Martin Kelly says:

Overcharge for rental, car looked like it had been used for demolition derby, gent tried to claim the damage was new and we’d done 8000 kilometres when we’d done 500

Ben says:

Would give this outfit no stars if I could.
Its business model appears to geared to ripping its customers off by either deception or sharp practice.
Hired a car in Norway via Ryan Air (big mistake there) and prepaid everything apart from tolls. Arrived at Oslo Torp and picked up the vehicle.
Scam 1 – ordered (and paid for) a Mercedes. Did not have one so was given a similar one. Now i would say that similar was either a BMW, Audi or Volvo.
Wrong it was a Toyota
Scam 2 – was asked about extra insurance. I pointed out that I had already taken out additional to cover everything. He looked at the policy and said that I had it. Was asked to sign for the vehicle which i did. Little did I know that the bit of paper either covered up or on the front sheet was a list of extras that I was agreeing to. These included winterizing fee, Location Service charge, Road Tax administration fee plus two lots of insurance.
These were not pointed out, in fact I strongly believe that they were concealed from me.
In total an extra £146 over what I had agreed to pay.
When you take the vehicle back, of course the invoice is not ready and will be emailed to you.
That is when you know you have been had.
Of course Ryan Air do not give a stuff, they go though the motions of ‘investigating’ the matter but regardless of how bizarre the charges added on are they simply say you have signed it so tough s***.
So do not use Hertz and avoid renting via Ryan A

Michelle says:

I rent Hertz for work about 200 days/year, across the globe. Generally everything is great. But my experience at Hertz Dublin City Centre is my worst experience with a rental car agency, ever. First, the contract was for a Volvo S60 and I was given a Nissan Qashqai. That car broke down on a blind curve in rural Ireland the next morning. The Hertz agent ordered my daughters and I to stay in a dangerous location, without cell service, while he spent 90 minutes trying to come up with a solution. A kind passer-by found a tow truck for us so we could get to a safe location. It took the Hertz agent three hours to find a replacement car for us. Instead of a hearty apology, Hertz Dublin City Centre billed me nearly 1000 euro for a 1 1/2 day rental that was supposed to cost 100 euro (essentially for towing). I paid for “supercover” insurance. Hertz corporation says they can’t help because this location is locally owned. Hertz also says they have no idea what the insurance covers because that’s insurance through the Dublin location. Why isn’t Hertz held accountable for it’s locations? Why am I expected to pay a thousand dollars because their car broke down in a dangerous location? Also, the Hertz Dublin City Centre agent was rude to me on the phone and also the strangers whose cell

Johnson C says:

How surprised I am by one of the biggest car rentals in the world! I am a little disappointed by myself that I did not just use Sixt as I usually do. I will not be making this mistake twice!

We hired our Hertz car last week, only to discover the spray for the windscreen was broken. Due to bad weather conditions this was extremely dangerous. We ended up buying loads of water bottles at the next petrol station to then stop every few miles on the motorway to clean the windscreen manually. I stared calling every service number under the sun on the piece of paper provided. It´s incredible that a company like Hertz does not have someone you can speak to personally. I was directed from one voice mail to the next. I did reach the AA but they said they would come and tow my car….as we needed a car to go to a wedding, I tried to reach the nearest branch – their response was “we do not have any cars here as they are all up in London due to the holiday period”. What option did we have put to keep the car?!
Eventually we received a phone call 9 hours (!!!!!!!!!!) after having started to try and reach Hertz. He told us the only thing we could do was drive an hour back to an airport to change the car. As it was dark this was certainly not an option, as we could not even see out of the windscreen when it was light let alone in the dark.
We just left the car and attended the wedding the next day. We took the car back and told one of the men working there; he was the only one who seemed bothered. He told us to go and speak to someone in the office. We did, and they basically just told us to leave (in a nice way).

Once home I sent an E-mail to customer service, they got back to me telling me I could have a 50 $ voucher (didn’t quite get the dollar bit, living in Germany…). I told her I would feel happier if I received the full amount paid back, as it was extremely dangerous and our trip was changed completely by the fact we had a broken car. She told me “no, this is not possible”. I responded saying “fine, the 50$ voucher is at least something”. I then received the answer “as you said you did not want the voucher, the voucher has now expired”…..

This is THE most bizarre experience of my life! No one at Hertz is interested in the safety of their customers and customer satisfaction certainly does not seem to be part of their company philosophy.

All in all this whole experience made me realize just how good the service at Sixt is.
I will avoid using Hertz at any given time in my life again….if you are interested in arriving at your destination safely, I would advise you do the same!!!

Frank says:

We had a car rental with Thrifty/Hertz where we were charged within a few days the 1000 euros excess as the car got damaged by a third party. We are insured (by another insurance, not the one provided by Hertz) to claim this back but need the bill for the car repair. It is unacceptable that it has now been over 2 months that Hertz has pocketed the 1000 euros excess while we are still waiting to get the paperwork in order to be able to obtain a refund from our insurance. No reaction for a long time (much over the time they claim to react by) from the Hertz customer service to emails, you have to be lucky to get through by phone, but no effect from speaking to a person either. Very frustrating. We have used Hertz a lot but this is teaching us to avoid them in future.

Richard Sheffield says:

Hertz Quote for 1100 eventually cost us 1600 for the same thing.

Quote for 1100 pounds cost us 1600 pounds for the same thing.
Our web based confirmed quote for 3 month car hire for 1100 pounds was invoiced every 28 days and eventually totalled 1600 pounds for the same thing.
Currently 87% of people commenting here about HERTZ say they are BAD.
I wish I knew this before using them !!!

Hertz featured vehicles:

The company’s early years

The Hertz Corporation, originally known as Rent-a-Car Inc., was founded by Chicago, Illinois native Walter L. Jacobs in 1918. This small car rental operation began with a dozen Model T Ford cars. Within five years, Jacob’s fleet expanded to 600 vehicles – generating annual revenues of approximately $1 million USD. John D. Hertz, owner of Yellow Truck and Coach Manufacturing Company, developed an interest in the brand, leading to him purchasing the company in 1923. It was then renamed to Hertz Drive-Ur-Self System.

Despite being sold to John Hertz, Jacobs continued to serve as president and chief operating officer of Hertz Drive-Ur-Self System until 1961. After three years of ownership, John Hertz sold the rental car brand to General Motors Corporation in 1926, who later purchased the remaining shares of Yellow Truck and Coach Manufacturing Company in 1943. Under the ownership of General Motors, the company released the first rental car charge card in 1926, opened its first rental car location at Chicago’s Midway Airport in 1932, and introduced the first one-way rental plan in 1933. Hertz Drive-Ur-Self System expanded services to Canada in 1938, Europe (France) in 1950, and South America in 1961.

John Hertz repurchased the brand from General Motors in 1953 through his other company, The Omnibus Corporation. As the new owner, he renamed the brand to The Hertz Corporation and introduced it to the New York Stock Exchange in 1954. The Hertz Corporation relocated their headquarters from Midtown Manhattan to Park Ridge, New Jersey in 1988.

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